Director Of Service Operations

Director Of Service Operations Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Director Of Service Operations job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Service Operations
  • Operations Management
  • Vendor Management
  • Business Process Improvement
  • Cross-functional Team Leadership
  • Insurance
  • Change Management
  •  Find out what your resume's missing
  • Program Management
  • Account Management
  • Customer Retention
  • Six Sigma
  • Business Process
  • Business Development
  • Strategy
  • Cloud Computing
  • Customer Relationship Management (CRM)
  • Sales Management
  • Strategic Planning

  •   Show full list

Resume Skills: Service Management

  • Service Quality Assurance
  • Service Delivery
  • IT Service Management
  • Process Improvement
  • Six Sigma
  • Lean Management
  • Team Management
  • Vendor Management
  • SLAs & KPIs
  • Business Analysis
  • Upselling
  • Supply Chain Management
  • Inventory Control
  • Quality Assurance
  • Strategic Planning
  •  Match your resume to these skills

Resume Skills: Project Management

  • Cross-Functional Team Leadership
  • Project Planning
  • Resource Allocation
  • Change Management
  • Project Scoping
  • Risk Management
  • Agile & Waterfall methodologies
  • Budgeting
  • Stakeholder Management
  • Time Management
  • Agile & Scrum Methodologies
  • Lean Six Sigma
  • Forecasting
  • Financial Analysis
  • Cost Control
  •  Match your resume to these skills

Resume Skills: Technical

Resume Skills: Languages

Resume Skills: Critical Thinking Techniques

Resume Skills: Management Softwares

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Director Of Service Operations Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Director Of Service Operations Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Director Of Service Operations
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Director Of Service Operations
Managed cross-functional team of 50 associates and identified bottlenecks in service operations, resulting in 25% efficiency increase.
Implemented Six Sigma methodologies and tools, improving process efficiency by 30%.
Led customer retention efforts, boosting customer loyalty by 20%.
Orchestrated strategic planning sessions, leading to a 10% increase in profitability.
Leveraged CRM to track service operations, contributing to business development and a 15% revenue growth.
Coached.com May 2017 - December 2019
Senior Manager, Service Operations
Drove business process improvements resulting in a 17% reduction in turnaround time.
Spearheaded a team of 35 associates in all aspects of operations management, resulting in a 15% performance improvement.
Pioneered a vendor management program, reducing overhead costs by 19%.
IBM June 2012 - April 2017
Manager, Service Operations
Managed account management efforts, resulting in a 25% increase in client portfolio.
Successfully led a team of 20 associates, establishing a high-performance culture and meeting sales targets by 110%.
Implemented key changes in business processes, combating inefficiencies and boosting productivity by 20%.
EDUCATION
Resume Worded University March 2020
Master's in Business Administration from the Ivy League Business School
Specialized in Operations and Service Management
Resume Worded Academic Center November 2016
Certified Professional in Service Operations Management
Part-time certification during tenure at IBM
SKILLS
Service Management: Process Improvement, Team Management, Vendor Management, SLAs & KPIs, Business Analysis, Upselling
Technical Skills: MS Office Suite (Expert), Salesforce (Intermediate), ServiceNow (Advanced), Adobe Analytics, Lean Six Sigma, AIOps (Basic)
Critical Thinking Techniques: Problem-solving, Decision-making, Analytical Thinking, Strategic Planning, SWOT Analysis, Fishbone Root Cause Analysis
Project Management: Agile & Waterfall methodologies, Budgeting, Risk Management, Stakeholder Management, Resource Allocation, Time Management
OTHER
Certifications: Certified Project Management Professional (PMP), Certified Service Management Professional (CSMP)
Leadership & Volunteering: Volunteer work with Local Food Pantry, Mentor at Resume Worded's Leadership Development program
Awards: Manager of the Year Award at Coached.com (2018 and 2019), IBM High Impact Award for significant operations optimization efforts (2015)
Continuous Learning: Completed online courses in Active Listening, Emotional Intelligence, Conflict Resolution
Your Name
Head Of Service Operations
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2018 - Present
Head Of Service Operations
Directed service operations in a fast-paced environment, improving workflow efficiency by 27%.
Scaled department from 30 to 75 associates by identifying key areas of growth.
Implemented a new CRM system to improve customer interaction and service, boosting customer loyalty by 22%.
Spearheaded Business Process Improvement initiatives leading to a 15% increase in productivity.
Managed key accounts to ensure continuous service, leading to a client retention rate of 98%.
Coached.com September 2013 - January 2018
Director Of Service Operations
Drove business development, achieving a 20% growth in service contracts.
Championed staff improvement programs, increasing team efficiency by 15%.
Leveraged Six Sigma methodologies, reducing process inefficiencies by 20%.
Microsoft July 2009 - August 2013
Manager, Service Operations
Developed and implemented strategies for change management, improving operational agility by 30%.
Oversaw a team of 25 associates, promoting a culture of high-performance.
Devised vendor management plans that cut costs by 17%.
EDUCATION
Resume Worded University June 2009
Master of Business Administration (MBA)
Specialization in Service and Operations Management
Resume Worded Academic Center May 2001
Bachelor of Technology in Information Technology
Dean's List 2000 - Top 5% in class
SKILLS
Business & Service Management: Service Quality Assurance, Service Delivery, IT Service Management, Process Improvement, Six Sigma, Lean Management
Project and Team Management: Cross-Functional Team Leadership, Project Planning, Resource Allocation, Change Management, Project Scoping, Risk Management
Technical Skills: MS Office Suite (Expert), SQL (Intermediate), CRM Software (Expert), Service Operations Technology
Languages: English (Native), Spanish (Fluent)
OTHER
Certifications: ITIL Service Operations Expert Certification (2020), Lean Six Sigma Black Belt Certification (2018)
Leadership & Volunteering: Serve as Mentor for Emerging Leaders Program - Resume Worded (2019-present), Volunteer Consultant for Non-Profit Tech Initiative (2012-2013)
Awards: Director of the Year, Coached.com (2017), Superior Performance Award, Microsoft (2010, 2012)

How do I add skills to a Director Of Service Operations resume?

1
Review the job posting closely.

Go through the Director Of Service Operations posting you're applying to, and identify hard skills the company is looking for. For example, skills like Operations Management, Change Management and Program Management are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Cross-functional Team Leadership and Service Operations.

Add other common skills from your industry - such as Business Process Improvement, Insurance and Vendor Management - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Strategy, Account Management and Sales Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Demonstrate supply chain experience.

Director Of Service Operations recruiters like to see experience dealing with logistics and different parts of the supply chain. Try to include accomplishments where you improved supply chain processes and increased efficiency.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Director Of Service Operations resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Director Of Service Operations, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Director Of Service Operations Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Director Of Service Operations job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Director Of Service Operations Skills and Keywords to Include On Your Resume

Director Of Service Operations Soft Skills

Here are common soft skills that appear on Director Of Service Operations job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Director Of Service Operations Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Business Operations Manager


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Technical Operations Manager


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Sales Operations Manager


Resume Example
Marketing Operations Manager


Resume Example
Operations Associate (Entry Level Operations Manager)


Resume Example
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Frequently Asked Questions

What hard skills should you include on a Director Of Service Operations resume?

Some effective Director Of Service Operations skills you can add to your resume include:

  • Service Operations
  • Operations Management
  • Vendor Management
  • Business Process Improvement
  • Cross-functional Team Leadership
  • Insurance
  • Change Management
  • Program Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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