Skill Profile

Customer Service Support Manager

Improve your resume's success rate by using these Customer Service Support Manager skills and keywords.

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Customer Service Support Manager
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Skills

Customer Service Support Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Support Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Support
  • Zendesk
  • Customer Relationship Management (CRM)
  • Customer Service Management
  • Technical Support
  • Account Management
  • Software as a Service (SaaS)
  •  Find out what your resume's missing
    •
  • Salesforce.com
  • Customer Experience
  • Troubleshooting
  • Product Management
  • Cross-functional Team Leadership
  • Integration
  • Business Process Improvement
  • Operations Management
  • Sales Management
  • Customer Retention
  • Contact Centers
  • Customer Service
  • Product Development
  • Business Development
  • Engineering
  • Management
  • Manufacturing
  • Sales
  • Vendor Management
  • Automotive
  • Pre-sales

    •   Show full list

Resume Skills: Customer Relations Tools

Resume Skills: CRM Software

Resume Skills: Project Management

Resume Skills: Office Software

Resume Skills: Communication

Resume Skills: Data Analysis Tools

Resume Skills: Sales and Marketing Tools

Resume Skills: Customer Success Platforms

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Support Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Support Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Support Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Customer Support Lead
Revamped the customer support process and saved 20 hours per week by automating routine queries with a Salesforce.com chatbot
Boosted customer retention by 30% through personalized product walkthroughs, demonstrating the use of SaaS products effectively
Directed a cross-functional team of 15+ members, enhancing overall team efficiency by 22% via regular training and performance assessment
Implemented an integrated CRM system responsible for a 40% reduction in support ticket backlog
Built and nurtured key client relationships to enhance customer experience, achieving a satisfaction rating of 90% on our annual survey
Coached.com May 2019 - December 2021
Customer Service Team Manager
Established a comprehensive Zendesk support system that decreased customer response time by 50%
Guided a team of 10 professionals, resulting in a decrease of complaint escalation rate by 35%
Integrated product management and technical support to craft solutions for intricate product-oriented issues
Developed an operations management strategy to streamline account management; this strategy increased overall productivity by 25%
Amazon March 2016 - April 2019
Customer Support Specialist
Instantiated data-driven process improvements to reduce issue resolution time by 15%
Worked closely with the Sales team to manage large accounts, leading to a 20% increase in upsell success
Provided timely and efficient troubleshooting which saw a 10% bump in customer reviews index
EDUCATION
Resume Worded Institute January 2022
Certified Customer Service Management Professional (CCSMP)
Completed alongside Senior Customer Support Lead role at Resume Worded
Resume Worded University April 2019
Master's in Business Administration - Operations
Specialized in Operations Management and Customer Relationship Excellence
SKILLS
Customer Service Software: Salesforce, Zendesk, Zoho Desk, Freshdesk, Intercom, HubSpot
Project Management: Asana, Trello, Basecamp, Jira, Monday.com, MS Project
Office Software: MS Office 365, Google Workspace, Adobe Acrobat, Quickbooks
Communication: Slack, Zoom, Microsoft Teams, Skype, Webex
OTHER
Certifications: Certified in Conflict Resolution and Mediation, 2016
Leadership & Volunteering: Mentor, Customer Service Professionals Network, 2017-Present
Awards: Customer Service Excellence Award, Coached.com, 2020
Professional Development: Regular attendee, Customer Success Summit & Customer Contact Week
Your Name
Customer Experience Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com September 2020 - Present
Customer Experience Director
Elevated customer satisfaction from 75% to 90% by innovating the customer onboarding process
Worked on business development and brought in partnerships with 10 large corporate accounts, increasing repeat business by 30%
Harmonized customer experience and product development, resulting in a 45% increase in product adoption among new users
Devised a scalable framework for Contact Centers enabling 24/7 customer availability without significantly increasing expenditures
Mitigated customer attrition rate by 20% by improving engagement and personalization strategies based on customer behavior data
Resume Worded May 2017 - August 2020
Customer Success Lead
Built and refined a customer feedback loop which directly influenced Product Management's roadmap
Managed a team of 10 and improved staff efficiency by 30% through targeted training programs
Implemented Salesforce.com resulting in improved Customer Relationship Management and a 30% reduction in duplicate queries
Microsoft March 2014 - April 2017
Customer Service Representative
Achieved a 25% increase in upselling success rate through personalized product demonstrations
Handled complex customer inquiries by coordinating with the Technical Support team efficiently
Improved customer satisfaction scores by 10% through efficient and empathetic service within stipulated SLAs
EDUCATION
Resume Worded Institute November 2020
Pragmatic Marketing Certified - Level V
Also certified in Customer Success Management and Leadership Practices
Resume Worded University May 2014
MBA - Customer Experience Management
Specializations in Operations Management and Organizational Behavior
SKILLS
Customer Relations Tools: Zendesk, Intercom, HubSpot, Salesforce, Zoho, Freshdesk
Data Analysis Tools: Tableau, Excel, JIRA, SQL, Google Analytics, Mixpanel
Sales and Marketing Tools: Mailchimp, Canva, LinkedIn Sales Navigator, SEMrush, Google AdWords, Marketo
Project Management Tools: Trello, Asana, Slack, Microsoft Teams, Smartsheet, ProWorkflow
OTHER
Certifications: ITIL 4 Foundation Certification, Lean Six Sigma Green Belt
Leadership & Volunteering: Industry Mentor - Resume Worded Mentorship Program, Board Member - Customer Experience Professionals Association (CXPA)
Trainings: Google Power Search, Certified ScrumMaster (CSM), Cisco Certified Network Associate (CCNA) Routing and Switching
Keynote Speeches: Keynote Speaker - Global Customer Experience Summit 2021, Guest Speaker - Customer Service Professionals Network Conference 2018
Your Name
Customer Success Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2021 - Present
Head of Customer Success
Crafted and executed a customer success plan that increased Customer Lifetime Value by 35%
Leveraged data analytics through Salesforce.com to predict and reduce churn leading to a 15% uplift in customer retention
Organized cross-functional team workshops to promote integration and collaboration that resulted in quicker solution-oriented responses
Implemented agile methodologies in account management, enhanced the team's productivity by 25%
Utilized CRM to streamline customer interaction data and generated actionable insights for product development
Coached.com October 2018 - May 2021
Senior Customer Success Specialist
Helped in user onboarding and adoption of SaaS products that grew revenue by $1M in the first quarter of the fiscal year
Coached and mentored a team of 8 customer success representatives resulting in a 20% uptick in team performance
Analyzed customer usage data to identify churn risk and developed personalized intervention plans
Netflix July 2015 - September 2018
Customer Support Executive
Successfully handled a high amount of customer queries daily, maintaining a first call resolution rate of 85%
Worked closely with the Sales Management team to devise strategies that boosted sales by 15%
Coordinated with the Product team to troubleshoot issues, improving overall customer service index by 10%
EDUCATION
Resume Worded Institute June 2017
Master of Business Administration (MBA) - Customer Success
Specialization in Customer Relationship Management
Resume Worded University May 2015
Bachelor of Arts - Business Administration
Minors in Marketing and Project Management
Graduated among top 15% of class
SKILLS
Customer Success Platforms: Gainsight, ClientSuccess, Totango, UserIQ, ChurnZero
CRM Software: Salesforce, Zoho CRM, Microsoft Dynamics 365, Hubspot, Freshsales
Data Analysis Tools: Tableau, Microsoft Power BI, Google Data Studio, Excel
Project Management Software: Trello, Asana, Basecamp, Microsoft Project, Jira
OTHER
Certifications: Certified Customer Success Manager (CCSM) - SuccessCOACHING (2022)
Leadership & Volunteering: Kids in Need - Donated 500+ books and organized tutoring for underprivileged children (2019-Present)
Professional Development: Attended annual Customer SuccessCon East seminars (2018-Present)
Awards: Resume Worded Customer Success Excellence Award (2021), Coached.com Customer Success Specialist of the year (2020)

How do I add skills to a Customer Service Support Manager resume?

1
Review the job posting closely.

Go through the Customer Service Support Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Relationship Management (CRM), Technical Support and Customer Service Management are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Salesforce.com and Software as a Service (SaaS).

Add other common skills from your industry - such as Account Management, Customer Support and Zendesk - into your resume if they're relevant.

Expand
3
Add skills into your work experience.

Incorporate skills - like Customer Experience, Vendor Management and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Expand
4
Show examples of where you trained people.

On Customer Service Support Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Customer Service Support Manager resume, so try to include any examples of where you led a project or managed other people.

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6
Use the exact job title.

Try to add the exact job title, Customer Service Support Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Customer Service Support Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Support Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Support Manager Skills and Keywords to Include On Your Resume

Customer Service Support Manager Soft Skills

Here are common soft skills that appear on Customer Service Support Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer Satisfaction
    Expand
  • Team Leadership
    Expand

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Service Support Manager recruiter sees it. For free.

    Customer Service Support Manager Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
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    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Logistics Support Specialist

    Logistics Support Specialist Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Customer Service Support Manager resume?

    Here are some of the most popular skills we see on Customer Service Support Manager resumes:

    • Customer Support
    • Zendesk
    • Customer Relationship Management (CRM)
    • Customer Service Management
    • Technical Support
    • Account Management
    • Software as a Service (SaaS)
    • Salesforce.com

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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