Customer Relationship Management Administrator

Customer Relationship Management Administrator Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Relationship Management Administrator job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Administration
  • Customer Relationship Management (CRM)
  • Microsoft Dynamics CRM
  • Microsoft Dynamics
  • CRM Integration
  • Implementation
  •  Find out what your resume's missing
  • Salesforce Training
  • CRM Databases
  • Business Analysis
  • Databases
  • Account Management
  • Microsoft Power BI
  • Microsoft SQL Server
  • SQL
  • JavaScript
  • SharePoint
  • Software as a Service (SaaS)
  • Data Analysis
  • HTML

  •   Show full list

Resume Skills: Data Analysis

Resume Skills: CRM Platforms

Resume Skills: Project Management

Resume Skills: Office Software

Resume Skills: Data Management

Resume Skills: Other Technical

Resume Skills: Programming

Resume Skills: Tools and Frameworks

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Relationship Management Administrator Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Relationship Management Administrator Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Relationship Management Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2021 - Present
Senior CRM Administrator
Conducted Administration and successfully spearheaded the implementation of new CRM features, leading to a 23% increase in sales.
Leveraged extensive knowledge of CRM Integration for enhanced business information tracking and monitoring, reducing data redundancies by 40%.
Applied SQL and JavaScript know-how in developing robust CRM databases, facilitating a 35% increase in data accuracy and 15% more efficient access.
Executed pivotal strategies in Business Analysis, identifying key areas of improvement and increasing team efficiency by 20%.
Microsoft May 2017 - December 2020
CRM Implementation Specialist
Utilized strong knowledge of Microsoft Dynamics CRM to implement and manage 15+ business-critical account management programs, achieving 98% customer satisfaction rate.
Leveraged Microsoft Power BI and SQL Server to streamline data analysis, reducing reporting errors by 30%.
Maximized the use of MS SharePoint to manage project knowledge base, which increased project delivery speed by 15%.
Resume Worded University December 2016
Master of Science in Information Systems Management
Focused on the study of emerging technologies and CRM applications
Resume Worded Academic Center April 2017
Certified CRM Professional
Part-time certification program completed during the tenure at Microsoft
CRM Platforms: Microsoft Dynamics 365, Salesforce, Zoho CRM, Pipedrive, HubSpot CRM
Data Management: SQL, Excel, Power BI, Tableau
Project Management: MS Project, Scrum, Agile, Kanban
Other Technical Skills: Data Analysis, Systems Integration, User Training, Technical Documentation
Certifications: Salesforce Certified Administrator (2020), Microsoft Certified: Dynamics 365 Fundamentals (2019)
Awards: Microsoft Bravo Award for CRM Implementation Excellence (2019)
Volunteering: Mentor at Tech for Good, Volunteer at community food bank (2018 - Current)
Professional Development: Regular attendee of CRM-focused webinars and industry networking events
Your Name
Senior CRM Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2019 - Present
Senior CRM Specialist
Directed a team in the successful Implementation across all departments, increasing overall productivity by 25%.
Leveraged knowledge of SaaS to improve our CRM's capacity, resulting in a 20% increase in user base.
Orchestrated structured Salesforce Training for 80+ employees, leading to 35% decrease in support requests.
Combined the use of HTML and JavaScript to enhance user interface and experience for our CRM, reducing customer complaints by 18%.
Oracle August 2016 - February 2019
CRM Coordinator
Coordinated account management programs using Oracle CRM, achieving client retention rate increase of 30% over two years.
Managed and improved CRM databases, leading to a 25% increase in data integrity and 20% improvement in time efficiency.
Collaborated across teams to implement CRM strategies, resulting in improved customer satisfaction by 15%.
Resume Worded Academic Center August 2018
Master's Degree - Business Analytics
Dissertation focused on improving CRM systems using predictive analytics
Resume Worded University May 2016
Bachelor of Science - Computer Engineering
Specialized in software development and database management
CRM Platforms: Salesforce, Oracle CX, Microsoft Dynamics 365, SAP CRM, Zoho CRM, Hubspot
Data Analysis Tools: Python (Pandas, NumPy), R, SPSS, SAS, SQL
Project Management: JIRA, Trello, MS Project, Slack, Confluence
Office Software: Microsoft Office Suite (Word, Excel, PowerPoint, Access), Google Workspace
Certifications: Oracle Certified Professional, Salesforce Certified Administrator, Project Management Professional (PMP)
Courses: Advanced CRM Strategies, Data Analytics Bootcamp, Business Intelligence & Analytics Course
Projects: Led CRM transformation project at, shortening sales cycle by 15%
Your Name
CRM Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2020 - Present
CRM Analyst
Spearheaded strategic Business Analysis, leading to 20% enhancement in company-wide CRM efficiency.
Implemented new Salesforce features, resulting in increased team collaboration and 15% productivity boost.
Created robust data models in SQL Server for CRM, enhancing data visualization and reporting accuracy by 30%.
Improved integration across SaaS platforms by 50% by developing automation scripts in JavaScript.
Deployed Microsoft Power BI for data analysis, enhancing the efficiency of report generation by 25%.
IBM July 2018 - February 2020
Junior CRM Analyst
Played a key role in Business Analysis by leveraging IBM Watson CRM, resulting in 15% increase in customer engagement.
Assisted in the implementation of new CRM features to streamline business processes, improving productivity by 10%.
Helped in CRM Integration with SharePoint, leading to improved data accessibility and 10% time efficiency.
Resume Worded University January 2018
Master of Business Administration, Marketing and Data Analysis
Winner: Best Graduation Project in the Data Analysis Capstone
Resume Worded Institute June 2016
Bachelor of Science in Computer Science
Concentration: Data Structures and Algorithms
Awards: Dean’s List 2014 - 2016
CRM Platforms: Salesforce, Zoho CRM, Microsoft Dynamics, HubSpot, SAP CRM, Oracle
Data Analysis: SQL, Tableau, Excel, Python, SPSS, R
Programming: JavaScript, Java, C++, C#, Python, PHP
Tools and Frameworks: JIRA, GIT, Agile methodologies, Scrum, MS Project, MS Office
Certifications: Salesforce Certified Administrator, Certified Scrum Master, Tableau Certified Data Analyst
Projects: Developed a CRM optimization strategy for a local startup, leading to a 30% increase in customer retention
Volunteering: Data Analyst, Code for Charity – Volunteered my data analysis skills to help nonprofits improve fundraising strategies
Awards: Employee of the Year, IBM (2019)

How do I add skills to a Customer Relationship Management Administrator resume?

Review the job posting closely.

Go through the Customer Relationship Management Administrator posting you're applying to, and identify hard skills the company is looking for. For example, skills like Implementation, Administration and Microsoft Dynamics CRM are possible skills. These are skills you should try to include on your resume.

Add industry skills like and Salesforce Training.

Add other common skills from your industry - such as Microsoft Dynamics, CRM Integration and Customer Relationship Management (CRM) - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Databases, CRM Databases and JavaScript - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your sales skills.

As the job title suggests, sales and communication are important elements of Customer Relationship Management Administrator roles. Through your bullet points, show hiring managers evidence of how you have generated new customers.

Emphasize your administrative skills.

Recruiters look for administrative skills on your Customer Relationship Management Administrator, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Use the exact job title.

Try to add the exact job title, Customer Relationship Management Administrator, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Relationship Management Administrator Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Relationship Management Administrator job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Relationship Management Administrator Skills and Keywords to Include On Your Resume

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Customer Relationship Management Administrator Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What hard skills should you include on a Customer Relationship Management Administrator resume?

On top Customer Relationship Management Administrator resumes, skills like Administration, Customer Relationship Management (CRM), Microsoft Dynamics CRM,, Microsoft Dynamics, CRM Integration, Implementation and Salesforce Training appear most often.

Depending on the exact role you're applying to, skills like Databases, SharePoint, Data Analysis, JavaScript and CRM Databases can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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