Call Center Representative

Call Center Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Call Center Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Contact Centers
  • Customer Service
  • Microsoft Access
  • Sales
  • Data Entry
  • Social Media
  • Research
  •  Find out what your resume's missing
  • Customer Experience
  • Typing
  • Call Center Administration
  • Customer Support
  • Public Relations
  • Office Administration
  • Telecommunications
  • Data Analysis

Resume Skills: Customer Service Tools

Resume Skills: Telecommunications Software

Resume Skills: Microsoft Office Suite

Resume Skills: Languages

Resume Skills: Customer Service

Resume Skills: Communication Tools

Resume Skills: Technical

Resume Skills: CRM Software

Resume Skills: Office Software

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Call Center Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Call Center Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Call Center Representative
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE June 2019 - Present
Senior Call Center Agent
Managed a team of 8 junior call center representatives on best practices, leading to a 20% improvement in average call handling time
Implemented a new data entry strategy that improved customer service metrics by 15%
Led a customer communication initiative using social media, resulting in a 30% increase in customer engagement
Drove a 10% increase in sales by optimizing upsell techniques for our team
Used data analysis skills to pinpoint inefficiencies, giving way to a 25% spike in daily outbound calls
Resume Worded August 2017 - May 2019
Call Center Representative
Proactively managed a high volume of outbound sales calls, leading to a 15% increase in customer satisfaction
Effectively used Microsoft Access to compile and analyze customer data, tightening the reporting turnaround time by 30%
Conducted detailed research on customer feedback, decreasing potential customer experience issues by 20%
Spectrum July 2015 - July 2017
Junior Call Center Agent
Maintained a high level of product knowledge, boosting my personal sales by 10%
Met all key performance indicators consistently for two years, reducing related customer issues by one-third
Excelled in telecommunications tasks, improving the process for customer issue resolution
Resume Worded University December 2018
Master of Business Administration - Customer Relationship Management
Specialization in Call Center Operation & Management
Resume Worded Institute June 2015
Bachelor of Arts - Business Communication
Coursework: Sales Techniques, Market Research, Consumer Behaviour
Awards: Deans List 2013 & 2014 (Top 10%)
Customer Service Tools: Zendesk, Freshdesk, Avaya Contact Center, Five9, LiveAgent, Zoho Desk, Help Scout
CRM Software: Salesforce (Advanced), Zoho CRM, Hubspot (Intermediate), MS Dynamics (Basic)
Office Software: MS Office Suite (Advanced), Google Workspace (Advanced), Adobe Suite (Basic)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America
Awards: Top Performer Award - Resume Worded (2019 & 2020), Customer Service Excellence Award - Spectrum (2016)
Volunteering: Customer Service Advisor - Local Non-profit Ensuring Elderly Support (2018-2019)
Projects: Launched an internal initiative at Resume Worded that improved first call resolution by 15%
Your Name
Customer Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2019 - Present
Lead Customer Support Specialist
Leveraged data analysis tools to evaluate customer experience, identifying opportunities for improvement which resulted in a 15% increase in customer satisfaction
Piloted a social media campaign to provide real-time customer support, driving up customer engagement by 30%
Overhauled the customer support team’s reporting strategy in Microsoft Access, resulting in more efficient data entry and a time-saving of 20%
Attained an impressive team sales growth of 12% through effective training in upselling and cross-selling techniques
Improved call center administration by implementing a new shift scheduling system, leading to 25% increase in operational efficiency
Vodafone February 2016 - February 2019
Customer Support Specialist
Addressed, resolved, and followed up on all customer inquiries, resulting in 40% faster claim resolution
Raised customer retention by 15% through the development and implementation of an effective customer relationship management strategy
Enhanced the company’s public relations image by managing customer situations quickly and effectively
Resume Worded July 2013 - January 2016
Support Assistant
Managed typing tasks with 98% accuracy, ensuring all written communications were error-free
Created and standardized office administrative processes that enhanced the workflow, and resulted in a 15% increase in efficiency
Played a key role in the customer relations team, contributing to the resolution of complex customer inquiries
Resume Worded Academic Center January 2019
Certified Customer Service Professional (CCSP)
Accomplished certification while maintaining full-time employment
Resume Worded University June 2013
Bachelor of Business Administration - Management Information Systems
Included coursework in Customer Service Operations and Management
Recognized on Dean's List (Top 10%) for academic excellence
Customer Service Software: Intercom, Zendesk, Freshdesk, Help Scout, Groove, Kayako
Telecommunications Software: RingCentral, Cisco Webex, Slack, Microsoft Teams, Zoom, Skype
Microsoft Office Suite: Microsoft Word, Excel, PowerPoint, Outlook, Sharepoint, OneNote
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Help Desk Analyst – HDI
Leadership & Volunteering: Member, International Customer Service Association (ICSA); Volunteered at local food drives for Feed America
Projects: Developed and executed a company-wide customer support improvement strategy at, resulting in a 30% increase in customer satisfaction ratings
Your Name
Customer Service Agent
City, Country  •  (123) 456-789  •  [email protected]  •
AT&T August 2018 - Present
Senior Customer Service Agent
Utilized strong data analysis skills to identify and rectify gaps in customer service, achieving an average 20% improvement in customer satisfaction ratings
Instigated workforce scheduling changes, reducing overtime by 30% and increasing productivity by 10%
Managed company accounts through Microsoft Access, improving data entry efficiency by 15%
Contributed to a 25% boost in sales by utilizing established public relations skills to upsell company products
Developed and implemented a customer experience strategy that boosted customer retention by 18%
Resume Worded January 2016 - July 2018
Customer Service Agent
Built and maintained positive relationships with clients, resulting in a 15% increase in customer retention
Facilitated a series of customer service trainings to improve call center functionality and overall service delivery
Collated, analyzed and reported on customer service data for quarterly reviews, thus boosting overall operational efficiency October 2014 - December 2015
Trainee Customer Service Agent
Maintained a 95% positive customer review score, showing consistent dedication to service quality
Gained extensive knowledge in telecommunication systems, which led to improved speed in solving customer issues
Improved data entry accuracy up to 90% thereby decreasing reporting errors
Resume Worded Institute June 2015
Master's degree in Business Administration
Focus on Customer Relationship Management and Operations Management
Resume Worded University June 2013
Bachelor's degree in Business Studies
Specialized in Marketing and Communications
Awarded 'Top Performing Student' in Business Strategy module
Customer Service: Customer Relationship Management (CRM), Conflict Resolution, Problem-Solving, Escalation Management, Customer Retention, Query Resolution
Communication Tools: Salesforce, Zendesk, Microsoft Teams, Slack, Intercom, LiveChat, Zoho Desk
Technical Skills: Microsoft Office Suite (Expert), Google Analytics (Intermediate), SAP (Beginner)
Certifications: Certified Customer Service Professional (CCSP), Certified in Conflict Management from Coursera
Volunteering: Worked with 'Rainbow Hope' - an organization for underprivileged children, as Customer Support Volunteer
Projects: Led a project on 'Improving Customer Satisfaction Scores' resulting in a 15% rise in scores in 6 months
Awards: Received 'Agent of the Month' award three times at AT&T

How do I add skills to a Call Center Representative resume?

Review the job posting closely.

Go through the Call Center Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Sales, Microsoft Access and Social Media are possible skills. These are skills you should try to include on your resume.

Add industry skills like Contact Centers and Research.

Add other common skills from your industry - such as Customer Experience, Customer Service and Data Entry - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Public Relations, Typing and Data Analysis - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Call Center Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Use the exact job title.

Try to add the exact job title, Call Center Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Call Center Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Call Center Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Call Center Representative Skills and Keywords to Include On Your Resume

Call Center Representative Soft Skills

Here are common soft skills that appear on Call Center Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Phone Etiquette
  • Public Speaking
  • Team Leadership
  • Interpersonal Skills

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Call Center Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Inside Sales Representative

Resume Example
Call Center Customer Service Rep

Resume Example
Call Center Manager

Resume Example
Call Center Representative

Resume Example
Call Center Supervisor

Resume Example
Call Center Agent

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Call Center Representative resume?

On top Call Center Representative resumes, skills like Contact Centers, Customer Service, Microsoft Access, Sales, Data Entry, Social Media, Research and Customer Experience appear most often.

Depending on the exact role you're applying to, skills like Customer Support, Typing, Public Relations, Telecommunications and Data Analysis can also be effective keywords to include on your resume.

What soft skills do hiring managers expect for a Call Center Representative role?

Examples of Call Center Representative soft skills include Teamwork, Customer Satisfaction, Time Management, Communication and Phone Etiquette.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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