Application Support Analyst

Application Support Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Application Support Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Application Support
  • SQL
  • Microsoft SQL Server
  • Technical Support
  • Unix
  • Databases
  • Business Analysis
  •  Find out what your resume's missing
  • Requirements Analysis
  • Software Development Life Cycle (SDLC)
  • Troubleshooting
  • Windows Server
  • ITIL
  • SharePoint
  • Oracle Database
  • Incident Management
  • Production Support
  • Java
  • Oracle SQL Developer
  • Jira
  • Integration
  • Active Directory
  • Agile Methodologies
  • Systems Analysis
  • IT Service Management
  • Software Documentation

  •   Show full list

Resume Skills: Tools

Resume Skills: Programming

Resume Skills: Networking

Resume Skills: Operating Systems

Resume Skills: Databases

Resume Skills: Software

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Application Support Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Application Support Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Application Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded December 2019 - Present
Senior Application Support Analyst
Diagnosed and rectified complex issues in the corporate windows server environment, reducing the number of unresolved issues by 35%
Managed complete lifecycle of software incidents, facilitating efficient troubleshooting and rapid resolution
Employed technical proficiency in Microsoft SQL Server to optimize database operations, leading to a 40% improvement in system performance
Implemented integration solutions with Jira and Active Directory, enhancing team collaboration and project management by 30%
Spearheaded a technically proficient support team, utilizing ITIL framework principles, enhancing service delivery and improving customer satisfaction rate by 25%
Oracle Corporation October 2016 - November 2019
Application Support Analyst
Utilized Oracle SQL Developer to manage database operations, leading to a 30% improvement in data management efficiency
Leveraged knowledge of Unix platforms to troubleshoot system issues, reducing downtime by 20%
Facilitated integration of Oracle Database with business processes, increasing operational efficiency by 15%
IBM July 2014 - September 2016
Junior Application Support Analyst
Participated in software development life cycle phases, contributing substantially to requirement analysis and impact assessments
Assisted in the implementation of a new Java-based application, resulting in a 20% higher processing speed
Leveraged basic knowledge of SQL to maintain databases, yielding a 10% performance improvement
Resume Worded Academic Center June 2014
Master of Science in Information Technology
Specialization in Application Development and Support
Resume Worded University May 2012
Bachelor of Science in Computer Science
Minor in Business Management
Graduated with Honors
Programming Languages: Java, Python, SQL, C#, JavaScript, PHP
Databases: Oracle, MySQL, Microsoft SQL Server, MongoDB, PostgreSQL
Tools: Git, Jira, Kubernetes, Docker, Jenkins
Operating Systems: Windows, Linux, Unix
Certifications: Oracle Certified Professional, Java SE Programmer; Certified Application Support Professional (December 2020)
Projects: Development and deployment of an application lifecycle management tool for internal use at Oracle Corporation
Awards: Employee of the Year, Oracle Corporation, 2018; Top Performer, IBM, 2015
Volunteering: Mentor, Girls Who Code; Member, IT Support Volunteer Corps, providing tech assistance to local schools
Your Name
Technical Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2018 - Present
Senior Technical Support Analyst
Established an effective incident management system, reducing service disruptions by 28%
Managed SharePoint deployments to streamline document management and collaboration, enhancing productivity by 22%
Leveraged proficiency in Unix to optimize system performance, achieving a 30% improvement in system response time
Integrated Active Directory with company systems for improved user management, reducing administrative load by 20%
Commanded a dedicated team of support analysts, fostering an environment committed to constant learning and growth
Microsoft February 2015 - April 2018
Technical Support Analyst
Utilized advanced SQL skills to address database issues, resulting in a 25% improvement in database performance
Enhanced server capabilities through Windows server optimization, achieving 15% better server performance
Incorporated use of Jira to manage customer support tickets, reducing ticket resolution time by 20%
Hewlett Packard Enterprise January 2013 - January 2015
Junior Technical Support Analyst
Assisted in resolving technical issues related to software and hardware, aiding in a 10% rise in client satisfaction
Supported software updates using the software development life cycle approach, improving application efficiency by 12%
Leveraged basic knowledge of Oracle databases for routine database maintenance tasks
Resume Worded University December 2014
Master of Science in Information Technology
Specialized in Cybersecurity
Resume Worded Academic Center May 2012
Bachelor of Science in Computer Science
Concentration: Network and Systems Administration
Member of Computer Science club and participated in coding competitions
Programming Languages: Java, Python, C++, JavaScript, PHP, SQL
Operating Systems: Linux, Windows Server, Windows 7/8/10
Software Tools: MS Office Suite, Visual Studio Code, Git, JIRA, Jenkins, Docker
Networking & Security: TCP/IP, DNS, DHCP, Firewall, VPN, Antivirus, Intrusion Detection Systems (IDS)
Certifications: CompTIA A+ (2014), Cisco Certified Network Associate (CCNA) (2013)
Professional Development: Attended Microsoft Ignite Conference (2016, 2017), Google Cloud Tech Workshop (2019)
Volunteering & Leadership: Tech Mentor, CoderDojo (2016 - Present), Chair, Resume Worded's Technology Discussion Group (2017 - 2019)
Publications: Created blog 'TechTricks' sharing methods and best practices for solving complex technical issues
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2019 - Present
Senior IT Support Specialist
Streamlined incident management process leading to 30% faster issue identification and resolution
Implemented comprehensive production support protocols, reducing system downtime by 25%
Directed integration of SharePoint and Oracle SQL Developer for improved business process efficiency
Managed the Windows server environment, achieving 20% improvement in resource utilization
Led a dynamic IT support team, inspiring members to develop technical skills and problem-solving capabilities
Cisco Systems March 2016 - May 2019
IT Support Specialist
Employed Microsoft SQL Server for efficient database management, enhancing data integrity by 20%
Generated reports and insights using SQL queries, supporting the decision-making process
Assisted in Unix-based system administration tasks, contributing to a 15% performance improvement
Dell Technologies January 2014 - February 2016
Junior IT Support Specialist
Supported software development life cycle, contributing to requirement analysis and design phases
Assisted in resolving application support issues using basic Java programming knowledge
Participated in Active Directory deployment activities, contributing to improved user management
Resume Worded University May 2016
Master of Science in Information Systems
GPA: 3.7/4.0, recognized in Dean’s List
Resume Worded Institute December 2013
Bachelor of Technology - Computer Engineering
Specialization in Network Security
Lead the Computer Engineering Society's annual tech convention
Operating Systems: Windows, macOS, Linux (Ubuntu, Fedora)
Programming: Java, Python, Bash Shell, PowerShell, SQL
Software: Active Directory, Microsoft 365, ZenDesk, Cisco WebEx, TeamViewer
Certifications: CompTIA A+ Certified IT Technician, Microsoft Certified: Azure Fundamentals (AZ-900)
Leadership & Volunteering: President, Computer Engineering Society (2012-2013); Volunteer, IT Outreach Program (2015-2019)
Projects: Developed an inventory management system utilizing Java (2015); Implemented a network security improvement plan (2021)
Awards: Cisco Spotlight Award for outstanding team contribution (2018); Employee of the Year at Dell Technologies (2015)

How do I add skills to an Application Support Analyst resume?

Review the job posting closely.

Go through the Application Support Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like SQL, Microsoft SQL Server and Business Analysis are possible skills. These are skills you should try to include on your resume.

Add industry skills like Technical Support and Unix.

Add other common skills from your industry - such as Databases, Application Support and Requirements Analysis - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Software Development Life Cycle (SDLC), Windows Server and ITIL - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Application Support Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Application Support Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

Use the exact job title.

Try to add the exact job title, Application Support Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Application Support Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Application Support Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Application Support Analyst Skills and Keywords to Include On Your Resume

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Application Support Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What are the top skills you should add to your Application Support Analyst resume?

Some popular Application Support Analyst hard skills are Application Support, SQL, Microsoft SQL Server, Technical Support, Unix, Databases, Business Analysis and Requirements Analysis.

Depending on the job you apply to, skills like IT Service Management, Troubleshooting, Windows Server, Software Development Life Cycle (SDLC) and ITIL can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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