Claims Specialist

Claims Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Claims Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Claims Handling
  • Claims Management
  • Insurance
  • Liability
  • General Insurance
  • Claim Investigation
  • Insurance Claims
  •  Find out what your resume's missing
  • Commercial Insurance
  • Legal Liability
  • Claims Resolution
  • Property & Casualty Insurance
  • Underwriting
  • Risk Management
  • Casualty Insurance
  • Customer Service
  • Personal Injury Law
  • Reinsurance
  • Property Claims
  • Subrogation
  • Property Damage
  • Auto Claims
  • Litigation Management
  • Workers Compensation
  • Liability Analysis
  • Professional Liability

  •   Show full list

Resume Skills: Software

  • Microsoft Office Suite
  • Claim Management Systems
  • CRM Platforms
  • Data Analytics Tools
  • MS Office Suite
  • SAP
  • Oracle
  • Tableau
  • Skype
  • JIRA
  • Salesforce
  • Asana
  •  Match your resume to these skills

Resume Skills: Insurance Software

  • Microsoft Dynamics 365
  • Riskmaster
  • ClaimCenter
  • ClaimXperience
  • LexisNexis
  • Guidewire ClaimsCenter
  • Applix
  • Xactimate
  • SAP Claims Management
  • Epicor Claims Management
  • Mendix Insurance
  • Guidewire ClaimCenter
  •  Match your resume to these skills

Resume Skills: Insurance

  • Claims Processing
  • Claims Investigation
  • Liability Assessment
  • Settlement Negotiation
  • Policy Analysis
  • Insurance Law
  • Claim Handling
  • Fraud Detection
  • Risk Management
  • Policy Verification
  • Negotiation
  •  Match your resume to these skills

Resume Skills: Insurance Process Knowledge

Resume Skills: Legal & Compliance

Resume Skills: Product Knowledge

Resume Skills: Technical

  • Data Analysis
  • Risk Assessment
  • Financial Forecasting
  • Underwriting Evaluation
  • MS Office
  • Database Management
  • Workflow Management
  • Financial Reporting
  • SAP
  • Claims Management Systems (Guidewire, ClaimCenter)
  • Google Workspace
  • CRM Software
  • Microsoft Office
  • Claim Software
  • CRM platforms
  • Data Analytics
  •  Match your resume to these skills

Resume Skills: Languages

Resume Skills: Insurance Processing

Resume Skills: Regulations

Resume Skills: Communication

Resume Skills: Regulatory Compliance

  • Insurance Contracts Law
  • Claims Investigation Regulations
  • Insurance Ethics
  • Risk Management Laws
  • Data Privacy Regulations
  • Fraudulent Claims Awareness
  •  Match your resume to these skills

Resume Skills: Claims Management

Resume Skills: Automation

Resume Skills: Regulations Understanding

Resume Skills: Industry Knowledge

Resume Skills: Data Analysis Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Claims Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Claims Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Claims Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2021 - Present
Senior Claims Specialist
Drove Claims Management strategies that reduced claim cycle times by 20%, improving customer service ratings
Managed a diverse portfolio of complex insurance claims, including property & casualty, auto claims and personal injury, resulting in a 15% increase in closed claim counts year over year
Implemented risk management solutions to prevent future similar claims, reducing the likelihood of reoccurrence by 30%
Initiated legal liability investigations on high profile personal injury claims, resulting in the recovery of $2M in claim pay-outs
Guided and supervised a team of 5 junior claim investigators, mentoring them to become high-performing members of the organization achieving 95% retention rates May 2018 - December 2020
Claims Adjuster
Handled over 100 commercial insurance claims, achieving a resolution rate of 90% within given timelines
Negotiated claim settlements, resulting in a 35% reduction in company costs related to claim payouts
Conducted comprehensive claim investigations, which led to the identification of fraudulent claims, saving the company approximately $500K
Allstate Insurance June 2015 - April 2018
Claims Associate
Processed and examined a range of property and auto claims leading to a 25% increase in claim closure rates
Executed effective underwriting practices, resulting in a 35% decline in loss ratio for the company
Resume Worded Institute December 2020
Certified Professional Claims Handler (CPCH)
Completed 40 hours of comprehensive claims management training
Resume Worded University May 2015
Master of Business Administration - Finance
Concentration in Risk Management and Insurance
Recipient of Academic Excellence Award
Claims Management Software: SAP Claims Management, Epicor Claims Management, Mendix Insurance, Guidewire ClaimCenter, ClaimXperience, ClaimCenter
Regulatory Compliance: Insurance Contracts Law, Claims Investigation Regulations, Insurance Ethics, Risk Management Laws, Data Privacy Regulations, Fraudulent Claims Awareness
Technical Skills: MS Office (Advanced), Database Management (Intermediate), Data Analysis (Intermediate), Workflow Management (Advanced), Financial Reporting (Advanced)
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Claims Professional (CCP) - The Institutes, Certified Insurance Service Representative (CISR) - The National Alliance
Leadership & Volunteering: Mentor @ Insurance Industry Mentoring Program - Guided 10+ early-stage insurance professionals, Volunteer @ Local Animal Shelter
Projects: Developed internal claims tracking system that reduced processing time by 15%
Awards: Claims Excellence Award - Resume Worded, 2022, Employee of the Month -, May 2019
Your Name
Claims Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2022 - Present
Claims Adjuster
Investigated liability claims, identifying fraudulent activities and saving the company an estimated $1.2M in payouts
Coordinated successful insurance claims resolution for over 200 cases, improving customer satisfaction by 25%
Implemented claim handling processes that reduced resolution times by 30%
Managed and evaluated a range of auto claims, ensuring efficient settlements that saved the company 15% in costs
Conducted training sessions for entry-level associates on claims management and customer service, improving the team's skill set and overall performance
Geico Insurance January 2020 - February 2022
Claims Assistant
Processed over 500 insurance claims, ensuring each file adhered to regulations and was processed in a timely manner
Maintained a claim resolution rate of 85%, improving customer satisfaction ratings
Prepared reports on insurance claims trends, providing critical data for company strategic planning September 2016 - December 2019
Customer Service Officer
Facilitated issue resolution for customers with property damage claims, achieving a satisfaction rate of 90%
Streamlined the customer query process, reducing response time by 40%
Resume Worded Institute February 2022
Certified Property Claims Professional
Optional endorsement: Water Damage Claims
Resume Worded University August 2016
Bachelor of Business Administration - Risk Management and Insurance
Related coursework: Principles of Microeconomics and Macroeconomics, Corporate Finance, Insurance Law and Regulations
Honors: Dean's List 2014-2016 (Top 10%)
Insurance: Claims Processing, Claims Investigation, Liability Assessment, Settlement Negotiation, Policy Analysis, Insurance Law
Technical: MS Office, SAP, Claims Management Systems (Guidewire, ClaimCenter), Google Workspace, CRM Software
Languages: English (Fluent), Spanish (Conversational)
Certifications: Certified Professional in Personal Lines Coverage (CPPLC), Certified Specialist in Business Interruption Coverage (CSBIC)
Awards: Employee of the Year at Geico Insurance (2021), Top Customer Service Officer at (2018)
Volunteering: Financial Literacy Volunteer - Resume Worded Community Center (2017 - Present), Disaster Relief Volunteer - American Red Cross (2016 - Present)
Your Name
Claims Processor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2023 - Present
Claims Processor
Processed over 300 claims per month, maintaining a high accuracy rate and improving overall productivity by 20%
Offered exceptional customer service during the claims process and increased repeat customer rate by 45%
Streamlined claims resolution process through the adoption of automated tools, reducing processing time by 60%
Implemented strategies to detect policy fraud, assisting in the recovery of over $1M in undue settlements
Trained 10 new associates in efficient claim processing and negotiation tactics, leading to a 30% increase in staff productivity
Resume Worded June 2020 - January 2023
Claims Assistant
Handled administrative tasks for a busy claims department, reducing costs and improving efficiency by 20%
Managed document control for 100s of insurance claims, ensuring full compliance with company rules
Assisted in claim investigations, contributing to the exposure of fraudulent activities that saved the company about $500K in costs
State Farm January 2017 - May 2020
Customer Service Associate
Exceeded customer satisfaction targets by 15% through effective communication and problem-solving in relation to auto claims
Developed a comprehensive knowledge of company insurance products which improved customer understanding and increased policy sales by 25%
Resume Worded University May 2017
Bachelor of Business Administration in Insurance
Major in Insurance, Minor in Risk Management
Dean's List 2015 (Top 10%), Graduated Cum Laude
Resume Worded Institute January 2023
Certified Claims Professional (CCP)
Part-time certification course completed, parallel to role at
Technical Skills: Microsoft Office (Expert), Claim Software (Experienced), CRM platforms (Proficient), Data Analytics (Proficient)
Insurance-specific: Claim Handling, Liability Assessment, Fraud Detection, Risk Management, Policy Verification, Negotiation
Certifications: Certified Professional in Insurance Fraud Investigation (CPIFI), National Alliance for Insurance Education & Research, 2021
Volunteering: Volunteer, ‘Dealing with Insurance Claims’ workshop, Community Center, 2019
Projects: Initiated and led a team project at Resume Worded to improve claims processing times by 25% within a six-month period, 2022
Achievements: Awarded ‘Employee of the Year’ at State Farm, 2019

How do I add skills to a Claims Specialist resume?

Review the job posting closely.

Go through the Claims Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Claims Handling, Liability and Claims Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Insurance Claims and General Insurance.

Add other common skills from your industry - such as Insurance, Commercial Insurance and Claim Investigation - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Claims Resolution, Legal Liability and Property & Casualty Insurance - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show how you have strong attention to detail.

A good Claims Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Claims Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Claims Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Claims Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Claims Specialist Skills and Keywords to Include On Your Resume

Claims Specialist Soft Skills

Here are common soft skills that appear on Claims Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Claims Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Insurance Claims Manager

Resume Example
Entry Level Claims Adjuster

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Claims Specialist resume?

On top Claims Specialist resumes, skills like Claims Handling, Claims Management, Insurance, Liability, General Insurance, Claim Investigation, Insurance Claims and Commercial Insurance appear most often.

Depending on the exact role you're applying to, skills like Liability Analysis, Claims Resolution, Property & Casualty Insurance, Legal Liability and Underwriting can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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