Support Engineer

Support Engineer Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Support Engineer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Troubleshooting
  • Active Directory
  • Technical Support
  • Windows Server
  • Networking
  • Network Administration
  • Servers
  •  Find out what your resume's missing
  • Microsoft Exchange
  • Windows
  • System Administration
  • Computer Hardware
  • Windows 7
  • Operating Systems
  • IT Service Management
  • VMware
  • Software Installation
  • Office 365
  • ITIL
  • Linux
  • Voice over IP (VoIP)
  • Windows 10
  • Service Desk
  • Information Technology
  • Citrix
  • TopDesk
  • Virtualization

  •   Show full list

Resume Skills: Networking

Resume Skills: Tools & Technologies

Resume Skills: Programming

Resume Skills: Operating Systems

  • Windows Server (2008/2012/2016)
  • Linux (CentOS, RedHat)
  • UNIX
  • Windows Server 2012/2016
  • Linux (Ubuntu, CentOS, Red Hat)
  • Windows
  • MacOS
  • Linux (Ubuntu, CentOS)
  •  Match your resume to these skills

Resume Skills: Certifications & Standards

Resume Skills: Technical Support Tools

Resume Skills: Network Management

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Support Engineer Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Support Engineer Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Microsoft January 2019 - Present
Senior Support Engineer
Spearheaded a technical troubleshooting strategy that led to a 30% increase in first call resolution, streamlining customer experience.
Harnessed active directory to enhance server efficiency, leading to reducing system downtime by 40%.
Devised system administration improvement protocols for Windows Server handling, increasing operational efficiency by 20%.
Leveraged Linux operating system to automate software installation tasks, saving up to 15 hours per week.
Reduced IT service management problems by 50% through utilization of ITIL best practices.
Resume Worded June 2016 - December 2018
Support Engineer
Streamlined Office 365 administration and reduced related ticket influx by 35%.
Overhauled Windows 7 to Windows 10 migration strategy, reducing transfer times by 40%.
Led a project to overhaul network administration, resulting in a 20% increase in up-time. January 2015 - May 2016
Junior Support Engineer
Assisted in the implementation and maintenance of Windows Server, reducing server issues by 15%.
Supported with Network Administration duties, improving network up-time by 10%.
Contributed to VMware related tasks, aiding in system reliability.
Resume Worded Academic Center May 2016
Master of Computer Science - Software Engineering
Specialization in Network Management and Telecommunication Systems
Resume Worded University May 2014
Bachelor of Computer Science
Coursework: Algorithms, Data Structures, Object-oriented Programming, Database Management
Graduated with Honors
Software & Programming Languages: C#, .NET, Java, XML, SQL, Python, Bash/Shell Scripting
Operating Systems: Windows Server 2012/2016, Linux (Ubuntu, CentOS, Red Hat)
Technical Support Tools: SOC2, Helpdesk, Jira, Confluence
Network Management: TCP/IP, VPNs, LAN/WAN, VoIP
Certifications: Microsoft Certified: Azure Solutions Architect Expert (2021), CCNA (Cisco Certified Network Associate) Certification (2018)
Professional Development: Continuous Learning in Machine Learning and AI Tools (2019 - Present)
Projects: Developed internal tool used company-wide to streamline troubleshooting tasks — increased efficiency by 30%.
Volunteer Experience: Tech Mentor, Girls Who Code Club (2017 - 2019)
Your Name
System Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Google February 2020 - Present
Senior System Administrator
Optimized and managed over 500+ servers, enhancing overall network performance by 40%.
Implemented innovative Windows Server strategies resulting in 25% improved load balancing.
Deployed VMware to establish high availability clusters, leading to an uptime increase by 35%.
Managed system migration from Windows 7 to Windows 10 flawlessly over 500 machines.
Spearheaded the use of Office 365, enhancing productivity by 30%.
Resume Worded June 2018 - January 2020
System Administrator
Played a key role in managing and troubleshooting issues in Active Directory, reducing user login issues by 30%.
Improved system administration protocols, leading to a 20% increase in efficiency.
Leveraged Windows Server functionality to automate routine tasks, saving up to 10 hours weekly. January 2017 - May 2018
Junior System Administrator
Assisted in maintaining server ecosystem, accounting for a 5% increase in reliability.
Contributed in configuration and setup of Network Administration tasks, improving network up-time by 8%.
Collaborated on IT service management workflows using ITIL guidelines, resulting in improved response time.
Resume Worded University June 2016
Master of Science in Computer Science
Specialization: Networks & Systems
Resume Worded Institute December 2016
Certified Information Systems Auditor (CISA)
Part-time certification during junior role at
Operating Systems: Windows Server (2008/2012/2016), Linux (CentOS, RedHat), UNIX
Networking & Security: TCP/IP, Cisco iOS, VPN, IPSec, DNS, Active Directory, DHCP, Firewalls (SonicWall, Cisco ASA, FortiGate)
Tools & Technologies: VMWare, MS Exchange, Azure, AWS, Docker, Office365, Powershell, Python Scripting, SQL
Certifications & Standards: ITIL, CISA, ISO 27001
Certifications: Microsoft Certified: Azure Fundamentals, CompTIA Network+, ITIL v3 Foundation Certified
Projects: Designed and implemented a complete cloud migration strategy at Google, resulting in 35% operational cost reduction
Volunteering: MENTORNet (Mentor) - Provided career guidance and mentorship to aspiring IT professionals
Awards: ‘Admin of the Year’ at Resume Worded for enhancing system performance by 50%
Your Name
Technical Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •
Apple March 2019 - Present
Senior Technical Support Representative
Implemented VoIP solutions for over 200 offices, resulting in a 35% reduction in telecommunications cost.
Used lateral thinking to provide optimal solutions, reducing customer support issues by 50%.
Leveraged knowledge of operating systems including Linux and Windows, reducing system related queries by 30%.
Superintended ITIL driven IT service management, resulting in reduction of open tickets by 25%.
Initiated Office 365 training for staff leading to increased productivity by 20%.
Resume Worded June 2017 - February 2019
Technical Support Representative
Improved software installation processes, leading to a reduction in requests by 20%.
Enhanced customer satisfaction by providing Windows 10 support and troubleshooting.
Upgraded and maintained system using technical support best practices, resulting in 10% decrease in support requests. January 2016 - May 2017
Junior Technical Support Representative
Contributed to troubleshooting and issue resolution, resulting in a 5% drop in ticket volumes.
Assisted in the migration from Windows 7 to Windows 10, maintaining seamless service during the transition.
Supported server maintenance and software installations, resulting in improved system up-time.
Resume Worded Institute March 2019
Certified Information Systems Security Professional (CISSP)
Pursued certification part-time while working at Apple
Resume Worded University December 2015
Bachelor of Science - Computer Science
Specialization in Network and Systems Management
Dean's List 2012-2015 (Top 10%)
Programming: JavaScript, Python, HTML, CSS, SQL, Bash
Operating Systems: Windows, MacOS, Linux (Ubuntu, CentOS)
Networking: DNS, DHCP, NAT, SNMP, VPN, TCP/IP, IPv4/v6
Technical Support Tools: Zendesk, Remote Desktop, TeamViewer, Help Scout, Jira Service Desk
Certifications: CompTIA A+ Certification (2017)
Leadership & Volunteering: Annual Participant in coding for charity hackathon (2016 - Present)
Projects: Contributor in Open Source Python Projects (2018)
Awards: Apple Employee 'Golden Apple' Award (2020)

How do I add skills to a Support Engineer resume?

Review the job posting closely.

Go through the Support Engineer posting you're applying to, and identify hard skills the company is looking for. For example, skills like Technical Support, Network Administration and Troubleshooting are possible skills. These are skills you should try to include on your resume.

Add industry skills like Windows Server and Microsoft Exchange.

Add other common skills from your industry - such as Active Directory, Servers and Networking - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Information Technology, VMware and IT Service Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight technical and engineering skills.

It's important to show hiring managers your technical experience, whether that's in your previous Support Engineer roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

Highlight any software engineering or development experience.

Programming and software development are common skill sets for Support Engineer roles, so try to highlight related accomplishments in your summary, work experience or skills sections.

Use the exact job title.

Try to add the exact job title, Support Engineer, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Support Engineer Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Support Engineer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Support Engineer Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Support Engineer Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
UX Engineer (Usability Engineer)

Resume Example
Cisco Network Engineer (CCNA)

Resume Example
Logistics Support Specialist

Resume Example
Technical Sales Engineer

Resume Example
Software Development Engineer in Test (SDET)

Resume Example
Desktop Support Representative

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Support Engineer resume?

The most common skills and keywords we found on Support Engineer resumes and job postings were Troubleshooting, Active Directory, Technical Support, Windows Server, Networking, Network Administration, Servers and Microsoft Exchange.

Skills like Information Technology, VMware, Voice over IP (VoIP), IT Service Management and Linux also appeared on related job postings.

How do resume skills compare between a Cloud Support Engineer and a Technical Support Engineer?

Popular skills we often see on resumes for Cloud Support Engineer positions include:

  • Amazon Web Services (AWS)
  • Cloud Computing
  • Microsoft Azure
  • Amazon EC2
  • Linux
  • Docker Products
  • Amazon S3
  • Windows Server

In comparison, skills we see on Technical Support Engineer resumes include:

  • Troubleshooting
  • Operating Systems
  • Windows
  • Software Installation
  • Servers
  • Computer Hardware
  • Network Administration
  • Microsoft Access

What are good resume skills to include for different Support Engineer roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Application Support Engineer: Application Support, Technical Support, SQL, Windows Server and Active Directory
  • Network Support Engineer: Network Administration, Cisco Systems Products, Networking, Firewalls and Network Engineering
  • Cloud Support Engineer: Amazon Web Services (AWS), Cloud Computing, Microsoft Azure, Amazon EC2 and Linux
  • Technical Support Engineer: Troubleshooting, Operating Systems, Windows, Software Installation and System Administration
  • Customer Support Engineer: Customer Support, Computer Hardware, Servers, Dynamic Host Configuration Protocol (DHCP) and Customer Service

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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