Information Technology Operations Manager

Information Technology Operations Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Information Technology Operations Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • IT Operations
  • IT Management
  • IT Service Management
  • ITIL
  • Infrastructure
  • Service Delivery
  • Active Directory
  •  Find out what your resume's missing
  • IT Strategy
  • IT Infrastructure Management
  • Information Technology
  • Disaster Recovery
  • Microsoft Exchange
  • Windows Server
  • Incident Management
  • Cloud Computing
  • Change Management
  • Technical Support
  • Data Center
  • Office 365
  • IT Operations Management
  • Vendor Management
  • Integration
  • Virtualization
  • VMware
  • Business Analysis
  • Project Delivery

  •   Show full list

Resume Skills: Project Management

Resume Skills: Cloud Computing

Resume Skills: Programming & Tools

Resume Skills: Network & Security

Resume Skills: Operating Systems

Resume Skills: Systems Administration

Resume Skills: Security

Resume Skills: IT Management

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Information Technology Operations Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Information Technology Operations Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Information Technology Associate
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Senior IT Specialist
Re-engineered corporate website, incorporating SQL and JavaScript, which increased traffic by 60%
Developed an innovative system using Node.js, reducing the company's workload by 35%
Led a cross-functional team to migrate company data to Amazon Web Services (AWS), increasing data security
Microsoft January 2017 - December 2019
IT Support Specialist
Resolved 95% of technical support tickets using advanced troubleshooting methods
Assisted in setting up and maintaining Windows Server, increasing team efficiency by 25%
Utilized Linux-based solutions, improving server efficiency and uptime by 30% January 2015 - December 2016
Junior IT Associate
Conducted daily system checks and updates on Windows systems, resulting in a 20% drop in operating system issues
Streamlined processes using Python programming, speeding up data retrieval times by 50%
Used Core Java to automate repetitive tasks, saving the team 10 hours per week
Resume Worded Institute March 2020
Certified Information Systems Security Professional (CISSP)
Gained in-depth knowledge in Security and Risk Management, Asset Security, Security Architecture and Engineering
Resume Worded University December 2014
Bachelor of Science - Computer Science
Minors in Data Science and Mathematics
Awards: Resume Worded Innovation Award (only 3 awarded to class), Dean's List 2014 (Top 10%)
Operating Systems: Windows, MacOS, Linux (Ubuntu, Fedora), Solaris
Programming: Python, Java, C++, Bash, SQL, HTML/CSS, Perl, Ruby
Networking: TCP/IP, VPNs, LAN/WAN, Ethernet, Wi-Fi, Network Security, DNS, DHCP
Tools/Platforms: MS Office Suite, Google Workspace, Active Directory, ServiceNow, VMWare, Jira, Cisco Systems
Certifications: Certified Ethical Hacker (CEH), CompTIA A+ Certification
Leadership & Volunteering: Volunteered as a computer literacy instructor at local senior center, Microsoft Virtual Academy Mentor (2017)
Projects: Developed a secure network infrastructure for a mid-size business, reducing vulnerability to cyber threats by 35%
Courses: Google IT Support Professional Certificate, Microsoft Certified: Azure Fundamentals
Your Name
Systems Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2021 - Present
Senior Systems Engineer
Re-architected company's primary network infrastructure using advanced networking strategies, reducing downtime by 90%
Automated daily backups using Python, resulting in a significant reduction in data loss cases
Led a team that migrated all systems and databases, including SQL Server, to AWS, improving access speed and security
IBM April 2018 - March 2021
Systems Administrator
Introduced an Active Directory management plan, improving user management by 60%
Applied HTML and CSS improvements to the internal website, resulting in a 40% increase in user engagement
Managed and optimized MySQL servers, resulting in a 30% faster response time April 2016 - March 2018
IT Technician
Monitored company-wide computer hardware, reducing hardware failures by over 30%
Improved efficiency of technical support by introducing a new ticketing system
Ensured up-to-date Windows maintenance, reducing system crashes by 25%
Resume Worded University April 2016
Master of Science - Information Systems
Specialized in Networking and Data Administration
Resume Worded Institute May 2014
Bachelor of Science - Computer Science
Minors in Cybersecurity and Software Development
Awards: Resume Worded Coding Champion (Awarded for exceptional programming skills), Dean's List 2014 (Top 5%)
Operating Systems: Linux, Unix, Windows Server, macOS
Networking: TCP/IP, DNS, DHCP, FTP, Cisco IOS
Programming: Python, Java, C#, Bash Scripting
Tools/Software: Ansible, Puppet, VMware, Hyper-V, Citrix, Docker, Active Directory
Certifications: Cisco Certified Network Professional (CCNP, 2020), Microsoft Certified: Azure Administrator Associate (2020)
Projects: Initiated and completed a full migration of on-premise servers to AWS Cloud within allocated timeframe ahead of schedule, reducing company costs by 30%.
Leadership Ventures: Tech Lead for 'TechPower', an initiative to train underprivileged children in coding
Your Name
Network Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2019 - Present
Senior Network Engineer
Designed and implemented a resilient network topology, reducing network downtime by over 80%
Performed network diagnostics and troubleshooting, resulting in a 70% fall in network-related issues
Migrated company's DNS servers to AWS, reducing latency by 40%
Applied network security best practices, reducing unauthorized access attempts by 90%
Cisco Systems July 2016 - June 2019
Network Engineer
Configured and managed corporate firewalls using Java, resulting in a 50% decrease in network intrusions
Optimized network traffic using advanced Linux commands, achieving a 30% improvement in network speeds
Designed a network efficiency strategy using SQL databases, resulting in improved data management July 2014 - June 2016
Network Associate
Managed and maintained Windows Server updates, reducing system crashes by over 20%
Assisted in the installation and testing of networking devices, resulting in a 10% increase in network uptime
Supported in troubleshooting of the company's ADSL router, decreasing internet downtime by 15%
Resume Worded University June 2014
Master of Science in Network Engineering
Specialized in Wireless Networks and Internet Protocols
Resume Worded Institute May 2016
Cisco Certified Network Professional (CCNP)
Obtained as part of career progression, while working full-time at
Operating Systems: Cisco IOS, NX-OS, Linux, Unix
Network Simulation Tools: Cisco Packet Tracer, GNS3, NetSim
Programming: Python, Perl, Shell scripting
Certifications: Cisco Certified Design Expert (CCDE), CompTIA Network+ Certification
Projects: Set up a citywide IP network for a local charity organization as volunteer work
Professional Associations: Member of the Institute of Electrical and Electronics Engineers (IEEE)
Leadership & Volunteering: Mentor for the annual 'Girls in ICT Day' tech camp
Your Name
Information Technology Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2019 - Present
Senior Lead - IT Operations
Spearheaded the migration from on-premises to Cloud Computing using Microsoft Azure, yielding in 35% cost reduction and 20% performance improvement over 18 months.
Championed IT Strategic Planning, optimizing and integrating fresh ITIL service management processes across all departments resulting in 30% efficiency boost.
Mandated the use of Active Directory for identity and access control, enhancing the security framework and minimizing unauthorized access by more than 70%.
Revitalised the disaster recovery and data backup processes, which further minimized the latency during disasters to less than 2 hours.
Microsoft Corp June 2015 - July 2019
IT Operations Team Lead
Led a cross-functional team of 8, implementing uniform change management procedures, reducing system outages by 25%.
Masterminded IT Operations Management, utilized Windows Server, and Office 365 enhancing infrastructure stability by 40%.
Coordinated with vendors and stakeholders effectively, reducing the time spent on vendor management by 15%.
Resume Worded Institute March 2019
Certified Information Systems Security Professional (CISSP)
Recognized for outstanding project presentation
Resume Worded University May 2017
Master of Science (MS) in Information Systems
Specialization in IT Infrastructure Management
Awarded Scholarship for Academic Excellence
Systems Administration: Windows Server, Exchange Server, Active Directory, VMware, Hyper-V, Azure
Network Administration: TCP/IP, DNS, DHCP, VPN, Firewalls, Intrusion Detection Systems, LAN/WAN
Security: Data backup/recovery, Antivirus/Antimalware, Secure access, Security audits, Disaster Recovery Planning, Incident Management
Programming & Tools: SQL, PowerShell, Python, Bash, Jenkins, Docker, Kubernetes
Certifications: ITIL Foundation Certified (2020), Lean Six Sigma Green Belt (2019)
Leadership & Volunteering: Board Member, Resume Worded Charity Drive (2018-Present); Organized annual charity IT summit (2018-Present)
Projects: Led the implementation of a cloud migration project moving 200+ users from on-premises infrastructure to Azure (2019)
Awards: Recipient, Microsoft Corporate Achievement Award (2018); Resume Worded Outstanding Leadership Award (2021)
Your Name
Senior Lead
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE October 2017 - Present
Senior Leader - IT Operations
Demonstrated excellence in IT Infrastructure Management resulting in a 50% increase in server uptime.
Revamped IT Service Delivery processes, applying ITIL framework to achieve a 20% increase in customer satisfaction ratings.
Introduced automation through DevOps, shrinking the development-release cycle time by 35% and improving deployment failure rate by 30%.
Google Inc January 2012 - September 2017
Team Lead - IT Operations
Enforced best practices in IT operations across all business units, resulted in 20% reduction in incidents.
Streamlined service delivery models integrating IT management practices, enhancing process efficiency by 25%.
Handled critical incidences, shortened response time by effectively leveraging technical support resources contributing to a 10% decrease in SLA breaches.
Resume Worded Institute May 2018
Certified Leader: IT Management
Completed part-time while leading IT operations at
Resume Worded University December 2011
Master's Degree in Information Technology
Focus on leadership and management in IT sector
Management Software: JIRA, Confluence, Trello, Slack, Asana
Operating Systems: Windows Server, Linux Server, macOS Server
Cloud Computing: AWS, Google Cloud, Azure
Programming & Databases: SQL, Python (Intermediate proficiency), Java (Intermediate proficiency), HTML, CSS, XML
Certifications: ITIL Foundation Certification, Certified Information Systems Security Professional (CISSP)
Leadership & Volunteering: Board Member of the Information Systems Security Association Chapter, Head of Volunteer program for local coding bootcamp
Projects: Developed a digital strategy for a nonprofit organization, resulting in a 25% increase in donations
Awards: Awarded 'Leader of the Year' at in 2019, 'Best Innovation in IT Operations' at Google Inc in 2016
Your Name
Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2018 - Present
Operations Team Manager - IT
Orchestrated Data Center operations, improved overall data processing efficiency by 30%.
Directed Incident Management and resolution procedures, enhanced the system's resilience by 35%.
Monitored technical support staff, implementing a training program that increased team productivity by 15% over 12 months.
Managed Active Directory services ensuring optimized server resource utilization resulting in 20% better server performance.
Amazon Web Services January 2010 - February 2018
System Analyst
Developed dynamic load balancing system, saving 10% on cloud space utilization.
Devised automation scripts to monitor system performance, curtailed 30% of time spent on monitoring tasks.
Used ITIL principles to refine the disaster recovery plan, achieving a decline of over 20% in data loss incidents.
Resume Worded University May 2009
Master's in Information Systems Management
Focused on IT Project Management and IT Infrastructure
Resume Worded Institute May 2006
Bachelor in Computer Science
Specialization in System Analysis and Design
Recipient of Excellence Award in IT Strategy and Networking
IT Management: ITSM, IT Governance, ITIL, KPI Definition, SLA Creation
Project Management: Scrum, Agile, Kanban, Lean, Waterfall, Jira, Trello
Cloud Technologies: AWS, Azure, Google Cloud Platform, Red Hat Open Stack
Network & Security: VPN, Firewalls (Cisco, Juniper, Fortinet), IDS/IPS, SIEM, Cybersecurity
Certifications: Certified Information Systems Security Professional (CISSP), Certified in Governance of Enterprise IT (CGEIT)
Leadership & Strategy: Board Member - Tech Leaders Forum, IT Governance Council
Professional Development: Regular Attendee - Global IT & Cloud Computing Conferences

How do I add skills to an Information Technology Operations Manager resume?

Review the job posting closely.

Go through the Information Technology Operations Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like IT Operations, Infrastructure and IT Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like IT Service Management and IT Strategy.

Add other common skills from your industry - such as Active Directory, Service Delivery and ITIL - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Virtualization, Incident Management and IT Operations Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Information Technology Operations Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on an Information Technology Operations Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Information Technology Operations Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Information Technology Operations Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Information Technology Operations Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Information Technology Operations Manager Skills and Keywords to Include On Your Resume

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Information Technology Operations Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Business Operations Manager

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Marketing Operations Manager

Resume Example
Operations Associate (Entry Level Operations Manager)

Resume Example
Chief Information Officer (CIO) - 1

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to an Information Technology Operations Manager resume?

Some popular Information Technology Operations Manager hard skills are IT Operations, IT Management, IT Service Management, ITIL, Infrastructure, Service Delivery, Active Directory and IT Strategy.

Depending on the job you apply to, skills like Virtualization, Cloud Computing, IT Operations Management, Incident Management and Office 365 can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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