Guest Services Manager

Guest Services Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Guest Services Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Hospitality Management
  • Front Office
  • Hotel Management
  • Guest Service Management
  • Hospitality
  • Tourism
  • Food & Beverage
  • Rooms Division
  • Property Management Systems
  • Event Management
  • Revenue Analysis
  • Customer Service
  • Opera
  • Event Planning
  • Yield Management
  • Restaurant Management
  • Sales
  • MICROS
  • Pre-opening
  • Reservations
  • Receptionist Duties
  • Catering
  •   Show full list

Resume Skills: Hospitality Software

  • RoomMaster
  • Hotelogix
  • eZee Frontdesk
  • Maestro PMS
  • RMS Hotel
  • InnkeyPMS
  • Opera
  • Amadeus
  • SkyTouch

Resume Skills: Customer Service

  • Active Listening
  • Problem Resolution
  • Conflict Management
  • Crisis Management
  • Multi-tasking
  • Guest Relations
  • Effective Communication
  • Conflict Resolution
  • Empathy
  • Patience
  • Critical Thinking

Resume Skills: Office Software

  • Microsoft Office Suite
  • Google Workspace
  • Adobe Acrobat
  • Microsoft Teams
  • Zoom

Resume Skills: Languages

  • English
  • French
  • Spanish
  • Spanish (Fluent)

Resume Skills: Industry Relevant

  • Service Quality Evaluation
  • Hospitality Management
  • Revenue Management
  • Regulatory Compliance
  • Risk Management
  • Event Planning

Resume Skills: Technical

  • Microsoft Office Suite
  • CRM Software
  • Opera Property Management System (PMS)
  • Delphi Sales and Catering software
  • Revenue management software (RMS)
  • Social Media platforms

Resume Skills: Software

  • OPERA property management system
  • MS Office Suite
  • Adobe Creative Suites
  • MS SharePoint
  • CRM tools
  • Hotel PMS

Resume Skills: Techniques

  • Financial reporting
  • Room management
  • Inventory control
  • Guest Relations
  • Team Management
  • Performance Management

Resume Skills: Conflict Resolution Techniques

  • Active Listening
  • Mediation
  • Negotiation
  • Collaborative Problem Solving
  • Decision Making

Resume Skills: Management Techniques

  • Leadership
  • Staff Training & Development
  • Performance Reviews
  • Multitasking
  • Budgeting and finance
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Guest Services Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Guest Services Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Guest Services Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resort World April 2019 - Present
Guest Services Manager
Overhauled front office's Reservation System, leading to a 30% decrease in processing times and significantly improved guest experience
Re-engineered Receptionist Duties, boosting team's efficiency by 25%, resulting in higher guest ratings
Created a proactive Revenue Analysis strategy that drove a 18% growth in hotel revenue within first year
Coordinated pre-opening of the new event center, leading to an increase of 20% in bookings within six months
Built and led a high-performing guest service team of 20 people ensuring exceptional Guest Service Management
Resume Worded August 2015 - March 2019
Front Office Supervisor
Implemented a new Property Management System, reducing room turnover time by 15%
Managed Room Division operations resulting in a reduction of guest complaints by 35%
Instrumental in fostering a Hospitality driven culture that boosted customer satisfaction by 28%
EDUCATION
Resume Worded Institute April 2019
Certified Hotel Administrator
Certification by the American Hotel & Lodging Educational Institute
Resume Worded University May 2015
Bachelor of Science in Hospitality Management
Concentration in Resort Management
Awards: Dean's List 2014 (Top 10%)
SKILLS
Hospitality Software: Opera, Amadeus, RoomMaster, eZee Frontdesk, SkyTouch
Conflict Resolution Techniques: Active Listening, Mediation, Negotiation, Collaborative Problem Solving, Decision Making
Languages: English (Native), Spanish (Fluent), French (Conversational)
Management Techniques: Leadership, Staff Training & Development, Performance Reviews, Multitasking, Budgeting and finance
OTHER
Certifications: Six Sigma Yellow Belt Certification (2020), First Aid Certification (2021)
Awards: HITEC Recognition Award for Outstanding Achievement in Hospitality Technology (2020), Resort World Guest Services Manager of the Year (2021)
Leadership & Volunteering: Treasurer, Local Hotel & Lodging Association (2018 - 2019), Volunteer, Green Hospitality Initiative (2015 - Present)
Continuing Professional Development: Attended Annual Conference of the International Society of Hospitality Consultants (2021), Completed Hospitality Management Advanced Professional Series (2020)
Your Name
Front Office Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2017 - Present
Front Office Supervisor
Managed and trained a team of 10 receptionists, resulting in a 95% annual customer satisfaction score
Streamlined front office operations by effectively integrating MICROS system, saving 12 hours each week
Initiated an effective Yield Management strategy increasing room revenue by 20% annually
Monitored hotel bookings using the Opera system, enhancing efficiency and minimizing over bookings by 40%
The Ritz-Carlton January 2014 - January 2017
Assistant Front Office Manager
Coordinated Hotel Management functions, resulting in increased productivity and 15% rise in guest satisfaction
Managed Reservations, reducing booking cancellations by 20%
Implemented innovative upselling strategies, boosting annual revenue by $200k
EDUCATION
Resume Worded University January 2014
Master of Business Administration (MBA) in Hospitality Management
Focused on hotel management and customer service strategy
Resume Worded Institute June 2011
Bachelor of Science in Business Administration
Concentration in Hotel Management
Awards: Acknowledged as Dean’s list in 2009
SKILLS
Software: OPERA property management system, MS Office Suite, Adobe Creative Suites, MS SharePoint, CRM tools, Hotel PMS
Techniques: Financial reporting, Room management, Inventory control, Guest Relations, Team Management, Performance Management
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Hospitality Supervisor - American Hotel & Lodging Educational Institute (AHLEI)
Leadership & Volunteering: Assistant Coordinator - 'Annual Community Charity Day', yearly from 2015 to present
Awards: Top Performer Award, Coached.com, 2019
Your Name
Assistant Front Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2016 - Present
Assistant Front Office Manager
Enhanced the guest check-in process by utilizing a new Property Management System, reducing check-in times by 20%
Oversaw Room Division to ensure high standard of customer service, reducing complaints and elevating guest satisfaction by 30%
Orchestrated hotel's Food & Beverage services, increasing sales by 15% within first 6 months
Conducted strategic Event Management leading to a 25% increase in corporate event bookings
Spearheaded a training program for staff to elevate their Sales skills resulting in a 10% increase in annual revenue
Four Seasons January 2013 - April 2016
Hotel Receptionist
Managed receptionist duties with a focus on Customer Service, leading to a 20% increase in positive guest feedback
Assisted in planning and implementation of hotel-wide Events, resulting in 15% increased participation
Used the Opera system for accurate room bookings, reducing overbooking incidents by 50%
EDUCATION
Resume Worded Institute May 2016
Certificate in Hotel Management
Specialization in Front Office Operations
Resume Worded University December 2012
Bachelor of Arts - Hospitality Management
Special emphasis on Customer Service and Hospitality
Awards: Dean’s List 2012 (Top 10%)
SKILLS
Hotel Management Software: RoomMaster, Hotelogix, eZee Frontdesk, Maestro PMS, RMS Hotel, InnkeyPMS
Office Software: Microsoft Office Suite, Google Workspace, Adobe Acrobat, Microsoft Teams, Zoom
Languages: English (Native), French (Conversational), Spanish (Conversational)
Customer Support: Active Listening, Problem Resolution, Conflict Management, Crisis Management, Multi-tasking, Guest Relations
OTHER
Certifications: Professional Hospitality Operations Certification - AHLEI (2020), Certified Front Desk Supervisor - AHLEI (2016)
Volunteering: Local homeless shelter (Annual fundraiser planning committee member, 2017- present)
Professional Development: Attended Global Hotel Front Office Management Seminar, 2019
Awards: Employee of the Month - Resume Worded, June 2018, Promising Talent Award - Four Seasons, April 2016

How do I add skills to a Guest Services Manager resume?

1
Review the job posting closely.

Go through the Guest Services Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Guest Service Management, Front Office and Food & Beverage are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Hospitality Management and Hospitality.

Add other common skills from your industry - such as Rooms Division, Tourism and Hotel Management - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Customer Service, Yield Management and Sales - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show examples of where you trained people.

On Guest Services Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Guest Services Manager resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Guest Services Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Guest Services Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Guest Services Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Guest Services Manager Skills and Keywords to Include On Your Resume

Guest Services Manager Soft Skills

Here are common soft skills that appear on Guest Services Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Guest Services Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Cloud Services Developer


Resume Example
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Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Resume Example
Entry-Level (Free)


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Frequently Asked Questions

What skills do hiring managers want to see on a Guest Services Manager resume?

Here are some of the most popular skills we see on Guest Services Manager resumes:

  • Hospitality Management
  • Front Office
  • Hotel Management
  • Guest Service Management
  • Hospitality
  • Tourism
  • Food & Beverage
  • Rooms Division

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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