Director Of Services

Director Of Services Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Director Of Services job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Change Management
  • Management
  • Project Management
  • Business Strategy
  • Strategy
  • Business Development
  • Customer Service
  •  Find out what your resume's missing
  • Strategic Planning
  • Teaching
  • Public Relations
  • Sales Management
  • Microsoft Access
  • Human Resources (HR)
  • Project Planning
  • Contract Negotiation
  • Public Policy
  • Operations Management
  • Stakeholder Management
  • Performance Management
  • Contract Management
  • Coaching
  • Public Sector
  • Business Transformation
  • Program Management
  • Stakeholder Engagement
  • Business Process Improvement

  •   Show full list

Resume Skills: Business Strategy

Resume Skills: Technology

Resume Skills: Leadership

Resume Skills: Additional

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Director Of Services Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Director Of Services Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Director Of Services
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Director of Services
Pioneered change management strategies resulting in 35% improvement in service delivery
Authored forward-thinking business strategy propelling a 50% increase in annual revenue
Spearheaded high-profile projects, enhancing firm's reputation by 45%
Fostered organizational efficiency by implementing robust performance management practices
Applauded for operational improvements stemming from exemplary stakeholder management
IBM March 2015 - December 2019
Senior Service Manager
Reduced service delivery times by 25% through process optimization
Captured 15% market increase through strategic customer service initiatives
Improved project management leading to 30% rise in annual profits April 2010 – February 2015
Service Manager
Boosted customer satisfaction by 20% through effective sales management
Designed and implemented a new service delivery model improving efficiency by 15%
Resume Worded University Dec 2012
Master's in Business Administration (MBA)
Focus on Service Operation Management
Resume Worded Institute May 2008
Bachelor of Computing
Major in Information Systems
GPA: 3.8/4.0, Graduated with High Distinctions
Project Management: Agile & Scrum methodologies, PMP, Risk Management, Operation Management
Technical Skills: Microsoft Office Suite, SQL, Python, ITIL, Service-Now, SAP
Communication: Public Speaking, Business Writing, Conflict Resolution, Negotiations
Strategic Analysis: SWOT analysis, Business Strategies, Competitive Analysis, Market Research
Certifications: Project Management Professional (PMP) Certification, ITIL Certification
Leadership & Volunteering: Rotary Club (Service Committee Chair), Boys and Girls Club (Mentor)
Professional Development: Regular speaker at local leadership and technology conferences
Awards: IBM Service Excellence Award (2019), Manager of the Year (2012, 2014, 2016)
Your Name
Head of Service Operations
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2021 - Present
Head of Service Operations
Revamped operational processes leading to a 30% reduction in service time
Oversaw contract management initiatives yielding a 20% increase in partnership deals
Directed a team of 50, accomplishing project goals on time and under budget
Employed innovative business development techniques to grow the customer base by 40%
Set up new metrics for monitoring and enhancing team productivity increasing efficiency by 15%
Microsoft June 2016 - February 2021
Service Operations Manager
Managed a portfolio of high-value contracts improving contract negotiation success by 45%
Implemented HR practices aiding a 93% employee retention rate
Spearheaded the successful introduction of new services, driving up sales by 30%
Resume Worded July 2010 - May 2016
Operations Team Leader
Led a team of 20 to exceed service delivery targets by 17%
Boosted workforce morale through skillful coaching and teaching
Resume Worded Academic Center June 2016
Master of Business Administration (MBA)
Specialization in Operational Management
Resume Worded University June 2010
Bachelor's Degree in Business Administration
Minors in Finance and IT Management
Awards: Dean's List (2010) (Top 10%), Resume Worded Scholarship Award (2007)
Technical Skills: MS Office Suite, Microsoft Dynamics CRM, Salesforce, SAP, Project Management (PMP, PRINCE2), Six Sigma
Service Management: ITIL Framework, Service Design, Service Strategy, Service Transition, Service Operations, Continual Service Improvement
Operations: Sales Operations, IT Operations, Customer Support Operations, Incident Management, Problem Management
Languages: English (Native), Spanish (Conversational)
Certifications: Certified ITIL Expert, Lean Six Sigma Black Belt, Certified Project Management Professional (PMP)
Leadership & Volunteering: Professional Mentor at Service Management Association (2017-Present), Volunteer at TechEdge Career Fair (2018)
Awards: Microsoft Manager Excellence Award (2018), Outstanding Leadership Award (2022)
Career Development: Presenter at Resume Worded Leadership Summit (2018, 2019)
Your Name
Chief of Service Delivery
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2019 - Present
Chief of Service Delivery
Carved pathways for strategic planning resulting in a 28% growth in business
Led change management and service improvement initiatives boosting customer satisfaction by 35%
Implemented innovative project planning methods, enhancing project success rate by 40%
Maximized public perception of service quality through strategic public relations
Capitalized on Microsoft Access to streamline operational processes
Google April 2013 - January 2019
Service Delivery Manager
Enhanced customer service standards resulting in a 20% upsurge in customer retention
Optimized delivery routes saving $50,000 annually on fuel expenses
Oversaw contract negotiation procedures that captured 18% increase in global partnerships March 2008 – March 2013
Service Supervisor
Executed data analysis using human resources metrics, reducing turnover by 15%
Leveraged stakeholder management strategies, enhancing business partnerships by 25%
Resume Worded Institute May 2011
Master of Business Administration - Service Management
Thesis: Enhancing Customer Experiences in Service Delivery
Resume Worded University June 2007
Bachelor of Science - Computer Science and Business Administration
Recipient of Departmental Award for Outstanding Leadership
Minors in Statistics and Operations Management
Techniques: Service Delivery Management, ITIL Framework, Agile Methodologies, Lean Six Sigma, Service Quality Management, IT Service Continuity Management
Tools: ServiceNow, Jira, Slack, Trello, Microsoft Office Suite, Salesforce
Languages: Python (Proficient), SQL (Proficient), Java (Intermediate)
Certifications: ITIL Service Strategy Certification (2016), Project Management Professional (PMP) (2014)
Community Involvement: Mentor at Resume Worded's Coding Bootcamp, Guest Speaker at Service Management Conferences
Awards & Achievements: Google Employee of the Year (2017), Excellence in Leadership Award (2012)
Skills Development: Regularly attend workshops and webinars on service delivery, management and customer support techniques

How do I add skills to a Director Of Services resume?

Review the job posting closely.

Go through the Director Of Services posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Project Management and Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Business Strategy and Strategic Planning.

Add other common skills from your industry - such as Business Development, Change Management and Strategy - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Business Transformation, Performance Management and Contract Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Director Of Services, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Director Of Services resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Director Of Services, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Director Of Services Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Director Of Services job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Director Of Services Skills and Keywords to Include On Your Resume

Director Of Services Soft Skills

Here are common soft skills that appear on Director Of Services job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Director Of Services recruiter sees it. For free.

Director Of Services Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Cloud Services Developer

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Director Of Services resume?

Some popular Director Of Services hard skills are Change Management, Management, Project Management, Business Strategy, Strategy, Business Development, Customer Service and Strategic Planning.

Depending on the job you apply to, skills like Business Transformation, Contract Negotiation, Contract Management, Project Planning and Performance Management can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

Get expert insights from hiring managers