Customer Relationship Management Business Analyst

Customer Relationship Management Business Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Relationship Management Business Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Administration
  • Implementation
  • Salesforce Sales Cloud
  • Consulting
  • Business Analysis
  • Apex Data Loader
  •  Find out what your resume's missing
  • Salesforce Training
  • Requirements Gathering
  • Customer Relationship Management (CRM)
  • Agile Methodologies
  • Development
  • Jira
  • User Acceptance Testing
  • Requirements Analysis
  • Software Development Life Cycle (SDLC)
  • Business Process
  • Scrum
  • Salesforce Lightning

  •   Show full list

Resume Skills: CRM Software

Resume Skills: Project Management

Resume Skills: Programming

Resume Skills: Data Analysis Tools

Resume Skills: Analytical Tools

Resume Skills: Communication Tools

Resume Skills: Other Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Relationship Management Business Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Relationship Management Business Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Relationship Management Business Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Nordstrom January 2022 - Present
Senior Business Analyst - CRM
Leveraged to streamline customer interactions, leading to a 15% increase in customer retention and a 20% reduction in customer complaints.
Developed user adoption strategies and conducted effective Salesforce Training, resulting in a 40% reduction in cycle time.
Applied Agile Methodologies to improve project delivery processes, enhancing team productivity by 25%.
Resume Worded June 2017 - December 2021
Business Analyst II - CRM
Implemented Salesforce Sales Cloud in collaboration with cross-functional teams, reducing sales cycle time by 30%.
Gathered detailed business requirements through collaboration with end users, significantly improving the effectiveness of CRM solutions.
Managed User Acceptance Testing (UAT) to ensure compliance with requirements, which decreased bug reports by 50% after go-live. April 2015 - May 2017
Junior Business Analyst - CRM
Facilitated the successful implementation of CRM features through Administration, enhancing user experience and boosting customer satisfaction by 20%.
Used Jira to manage and track customer issues, leading to a 30% decrease in response time.
Contributed to project management activities utilizing Agile methodologies, ensuring project milestones were consistently met on schedule.
Resume Worded Institute June 2021
Professional Certification in Customer Relationship Management
Selected as top participant in learning sessions and seminars
Resume Worded University April 2015
Master of Business Administration - Marketing Management
Graduated with Honors, Top 15% of the class
CRM Software: Salesforce, Zoho CRM, Microsoft Dynamics 365, SAP CRM, HubSpot CRM, Freshsales
Analytical Tools: Google Analytics, Tableau, SQL, Hootsuite, SEMrush, MOZ
Project Management: Trello, Asana, MS Project, Basecamp, JIRA, Slack
Communication Tools: Zoom, Skype, Microsoft Teams, Webex, Google Meet, Slack
Certifications: Certified Business Analysis Professional (CBAP), Certified in the Governance of Enterprise IT (CGEIT)
Volunteering: Volunteer Business Analyst for a local non-profit organization
Conferences & Workshops: Attended CRM Evolution Conference 2019, Participated in Salesforce Gather 2020
Awards: Nordstrom Excellence Award 2022, Resume Worded Outstanding Performance Award 2019
Your Name
CRM Functional Consultant
City, Country  •  (123) 456-789  •  [email protected]  •
Salesforce August 2018 - Present
Senior CRM Functional Consultant
Implemented complex solutions that led to a 35% increase in project delivery efficiency.
Conducted effective Consulting, ensuring optimized CRM solutions tailored to unique business requirements.
Led multiple Scrum teams using Agile methodologies, improving sprint cycle efficiency by 40%.
Resume Worded March 2015 - July 2018
CRM Functional Consultant II
Managed Development in alignment with the SDLC, leading to a 20% improvement in application performance.
Utilized Apex Data Loader for bulk import/export of data, reducing data handling time by 30%.
Oversaw comprehensive Requirements Analysis to bridge gaps between user needs and technical solutions. January 2014 - February 2015
Junior CRM Functional Consultant
Assisted in Implementation, supporting a 15% improvement in CRM performance.
Participated in regular Business Process meetings, assisting senior consultants in refining operational strategies.
Contributed to gathering data for insightful Business Analysis, playing a crucial part in effective decision making.
Resume Worded University June 2014
Master in Business Administration - Business Strategy
Specialization in Customer Relationship Management (CRM)
Resume Worded Academic Center May 2009
Bachelor of Engineering - Computer Science
Class Top 10%, Dean's list awardee
Developed a prototype CRM for final year project
CRM Platforms: Salesforce (Advanced), Microsoft Dynamics 365 (Intermediate), SAP CRM (Intermediate)
Programming: Java (Advanced), SQL (Advanced), Python (Intermediate), HTML/CSS (Basic)
Data Analysis Tools: Tableau (Advanced), SPSS (Intermediate), MS Excel - Pivot, vLookup, Macros (Advanced)
Project Management: Trello (Advanced), Jira (Advanced), Asana (Intermediate)
Certifications: Salesforce Certified Administrator (2021), Certified Scrum Master (2021)
Projects: Developed 'CusMan', a client management tool for small businesses (Used by 1000+ businesses)
Publications: Authored 'Mission CRM: Success strategies for businesses', a comprehensive guide to CRM usage
Leadership & Volunteering: Mentor for New Computer Science Graduates, Resume Worded Community
Your Name
CRM Project Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Target October 2016 - Present
Senior CRM Project Manager
Managed implementation of Salesforce Lightning, increasing CRM performance by 25%.
Led Agile teams throughout the software development life cycle, ensuring timely and quality delivery.
Utilized Jira for project tracking, enabling transparency and reducing issues tracking time by 30%.
Resume Worded June 2012 - September 2016
CRM Project Manager II
Successfully led Development projects, resulting in 20% more efficient customer service processes.
Utilized platform to build custom applications, enhancing overall CRM functionality.
Collaborated with business stakeholders for Requirements Gathering, ensuring precise business needs were met within acceptable timelines. May 2010 - May 2012
Junior CRM Project Manager
Assisted in project management for Administration activities, leading to 15% more efficient CRM processes.
Participated in supervising User Acceptance Testing, reducing software defects by 30%.
Involved in formulating business processes, contributing to improved productivity and customer satisfaction.
Resume Worded University December 2016
Master of Business Administration (MBA) - Project Management
Graduated with Honors, Top 5% of the class
Resume Worded Institute April 2010
Certification in Customer Relationship Management (CRM)
Completed this program while working as a Junior CRM Project Manager at (Part-time)
This certification is highly sought after in the CRM field
CRM Software: Salesforce, Vtiger CRM, Hubspot CRM, Agile CRM, Zoho CRM, Microsoft Dynamics 365
Project Management Tools: MS Project, JIRA, Trello, Slack, Asana, Basecamp
Data Analysis Tools: Tableau, Power BI, SQL, Excel (Advanced), Google Analytics, SAP Analytics Cloud
Other Tools: MS Office Suite, Google Workspace, Zoom, Teams, Meet
Certifications: PMP Certified Project Manager (2019), Scrum Master Certified (2017)
Leadership & Volunteering: Project Management Institute (Chapter President, 2018 - Present), Volunteer Project Manager for local non-profit (2015 - 2016)
Projects: Designed and implemented a CRM system for a local startup, enhancing their customer engagement by 50%
Achievements: Named 'Project Manager of the Year' at Resume Worded in 2016

How do I add skills to a Customer Relationship Management Business Analyst resume?

Review the job posting closely.

Go through the Customer Relationship Management Business Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Implementation, Consulting and Salesforce Training are possible skills. These are skills you should try to include on your resume.

Add industry skills like Administration and Business Analysis.

Add other common skills from your industry - such as Apex Data Loader, Salesforce Sales Cloud and - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Business Process, Requirements Gathering and Software Development Life Cycle (SDLC) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your sales skills.

As the job title suggests, sales and communication are important elements of Customer Relationship Management Business Analyst roles. Through your bullet points, show hiring managers evidence of how you have generated new customers.

Show your ability to analyze data.

In your Customer Relationship Management Business Analyst resume, show evidence of where you worked with and analyzed data of all formats, whether they're surveys, spreadsheets or databases. We've highlighted examples in the infographic for reference.

Use the exact job title.

Try to add the exact job title, Customer Relationship Management Business Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Relationship Management Business Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Relationship Management Business Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Relationship Management Business Analyst Skills and Keywords to Include On Your Resume

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Customer Relationship Management Business Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
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Senior Business Analyst

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Agile Business Analyst

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Human Resources (HR) Business Partner

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Entry Level Customer Service Representative

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Customer Relationship Management Business Analyst resume?

Here are some of the most popular skills we see on Customer Relationship Management Business Analyst resumes:

  • Administration
  • Implementation
  • Salesforce Sales Cloud
  • Consulting
  • Business Analysis
  • Apex Data Loader
  • Salesforce Training

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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