Counter Staff

Counter Staff Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Counter Staff job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Cashiering
  • Social Media
  • Customer Service
  • Food & Beverage
  • Adobe Photoshop
  • Inventory Management
  • Research
  • Microsoft Access
  • Retail
  • Cash Handling
  • Adobe Illustrator
  • Creative Writing

Resume Skills: Customer Service

  • Client Relationship Management
  • Problem Solving
  • De-escalation Techniques
  • Conflict Resolution
  • Customer Retention
  • Negotiation
  • Communication
  • Active Listening
  • Stress Management
  • Attention to Detail
  • Product Knowledge
  • Empathy
  • Emotional Intelligence
  • Positive Language

Resume Skills: Technical

  • CRM Software (Salesforce)
  • Microsoft Office Suite
  • Data Entry
  • Typing Speed (80 WPM)
  • Social Media Platforms
  • Microsoft Office Suite (Word, Excel, Outlook)
  • POS Systems
  • Reservation Systems
  • Ordering and Inventory Management Software
  • MS Office Suite
  • CRM Software

Resume Skills: Languages

  • English
  • Spanish

Resume Skills: Soft

  • Teamwork
  • Multitasking
  • Adaptability
  • Problem Solving
  • Critical Thinking
  • Time Management

Resume Skills: Sales Abilities

  • Upselling
  • Cross-selling
  • Negotiation
  • Market Research
  • Pricing Strategies
  • Sales Presentation

Resume Skills: Inventory Management

  • Inventory Planning
  • Inventory Control
  • Retail Inventory Management Software
  • FIFO Method
  • Stock Rotation
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Counter Staff Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Counter Staff Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Counter Staff
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Counter Staff
Enhanced customer service techniques, resulting in a 25% increase in customer satisfaction ratings within a three-month period.
Spearheaded a campaign on social media promoting new combo deals, leading to a 15% increase in sales.
Mitigated inventory losses by implementing a digitized inventory management system, cutting down errors by 30%.
Coached.com February 2020- December 2021
Junior Counter Staff
Cultivated a welcoming environment for customers, helping increase foot traffic by 10%.
Introduced a cash handling process that reduced end-of-day discrepancies by 20%.
Assisted in the formulation of a new retail layout that improved shopping efficiency for customers, increasing average sale amount by 15%.
EDUCATION
Resume Worded Institute December 2021
Diploma in Customer Service Management
Additional coursework: Interpersonal Communication and Conflict Resolution
Resume Worded Academic Center January 2020
Certificate in Retail Operations Management
Trained in areas such as inventory control, merchandising and customer service
SKILLS
Customer Service: Conflict Resolution, Empathy, Emotional Intelligence, Positive Language, Communication
Sales Abilities: Upselling, Cross-selling, Negotiation, Market Research, Pricing Strategies, Sales Presentation
Technical Skills: MS Office Suite (Intermediate), POS Systems (Advanced), CRM Software (Intermediate)
Inventory Management: Inventory Planning, Inventory Control, Retail Inventory Management Software, FIFO Method, Stock Rotation
OTHER
Certifications: Certified Customer Service Professional (CCSP)
Leadership & Volunteering: Volunteer, Local Food Bank (Coordinated food drives and sorted donations)
Courses: Complete Guide to Customer Service, Udemy
Projects: Led the team project for implementing a new inventory management system at Coached.com
Your Name
Service Counter Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Starbucks March 2021 - Present
Senior Service Counter Specialist
Revamped food and beverage presentation displays, raising sales by 18%.
Leveraged Adobe Illustrator to create engaging menu boards that increased purchases of the feature items by 22%.
Managed a strict cash handling system, thereby reducing daily cash discrepancies by 40%.
McDonald's February 2020 - February 2021
Hospitality Assistant
Devised a daily cleaning routine for counter staff, reducing health concerns and raising the store's monthly hygiene rating by 10%
With the use of excellent customer service skills, achieved a personal customer satisfaction rating of 95%.
Mastered cashiering, implementing new techniques to reduce wait time by 20%.
EDUCATION
Resume Worded University May 2019
Bachelor of Science in Hospitality Management
Concentration in Customer Service Management
Graduated with Honors
Resume Worded Institute March 2020
Certified Guest Service Professional (CGSP)
Certification by the American Hotel & Lodging Educational Institute
SKILLS
Customer Service: Communication, Active Listening, Conflict Resolution, Stress Management, Attention to Detail, Product Knowledge
Technical: Microsoft Office Suite (Word, Excel, Outlook), POS Systems, Reservation Systems, Ordering and Inventory Management Software
Soft Skills: Teamwork, Multitasking, Adaptability, Problem Solving, Critical Thinking, Time Management
OTHER
Certifications: Certified Starbucks Barista (2021), Certified McDonald's Crew Trainer (2020)
Volunteering: Soup Kitchen Volunteer at Local Shelter (weekly, 2018-Present)
Professional Development: Attended Annual National Restaurant Association Show (2019, 2020, 2021)
Awards & Recognition: Star Employee of the Quarter - Starbucks, Q2 2021
Your Name
Customer Service Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2022 - Present
Customer Service Associate
Achieved top seller status by increasing upselling conversion rates by 20% through strong product knowledge and persuasive communication.
Initiated a program on social media to increase awareness and engagement with customers, driving a 15% increase in online sales.
Skillfully utilized Adobe Photoshop to produce appealing digital and in-store signage, contributing to a 18% increase in impulse purchases.
Burger King February 2020 - April 2022
Customer Service Representative
Reduced customer complaints by 20% through the implementation of a new feedback system.
Enhanced the retail experience, increasing re-visits by 15% by addressing customer needs effectively and empathetically.
Accurately prepared daily reports on Microsoft Access, improving management's ability to track performance and make informed decisions.
EDUCATION
Resume Worded Institute January 2020
Certificate in Customer Service Excellence
Gained insights into customer psychology and managing challenging scenarios
Acquired key skills in problem-solving, and negotiation techniques
Resume Worded University June 2018
Bachelor of Business Administration
Specialization in Sales and Marketing
Graduated with Honors
SKILLS
Customer Service: Client Relationship Management, Problem Solving, De-escalation Techniques, Conflict Resolution, Customer Retention, Negotiation
Technical Skills: CRM Software (Salesforce), Microsoft Office Suite, Data Entry, Typing Speed (80 WPM), Social Media Platforms
Languages : English (Native), Spanish (Intermediate)
OTHER
Certifications: Certified Customer Service Professional (CCSP), Emotional Intelligence for Customer Service Certification
Volunteering & Leadership: Captain, University Debate Club - Lead team to win regional competition, Volunteered at local animal shelter
Courses: Customer Relationship Management (CRM) Course, Beginner Spanish Language Course

How do I add skills to a Counter Staff resume?

1
Review the job posting closely.

Go through the Counter Staff posting you're applying to, and identify hard skills the company is looking for. For example, skills like Research, Customer Service and Cashiering are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Microsoft Access and Inventory Management.

Add other common skills from your industry - such as Food & Beverage, Social Media and Adobe Photoshop - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Adobe Illustrator, Creative Writing and Retail - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show evidence of your organization skills.

Strong organizational skills are essential to most Counter Staff roles, so try to emphasize your ability to organize projects through your bullet points.

5
Show evidence of your organization skills.

Time management is all about your ability to manage your time so you can accomplish all your responsibilities effectively.Counter Staff roles typically involve a range of different tasks so it can be beneficial to highlight your time management skills to hiring managers in your bullet points.

6
Use the exact job title.

Try to add the exact job title, Counter Staff, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Counter Staff Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Counter Staff job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Counter Staff Skills and Keywords to Include On Your Resume

Counter Staff Soft Skills

Here are common soft skills that appear on Counter Staff job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Public Speaking
  • Phone Etiquette

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Counter Staff recruiter sees it. For free.

Counter Staff Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Resume Example
Entry-Level (Free)


Resume Example
Concise


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Counter Staff resume?

Here are some of the most popular skills we see on Counter Staff resumes:

  • Cashiering
  • Social Media
  • Customer Service
  • Food & Beverage
  • Adobe Photoshop
  • Inventory Management
  • Research
  • Microsoft Access

What soft skills are common in Counter Staff roles?

Soft skills like Teamwork, Time Management, Communication, Organization Skills and Customer Satisfaction are essential for Counter Staff roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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