Collections Representative

Collections Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Collections Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Add keywords directly into your resume's work experiences, education or Skills section.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Debt Collection
  • Cash Collection
  • Data Entry
  • Accounts Receivable (AR)
  • Credit
  • Contact Centers
  • A/R Collections
  • Banking
  • Customer Service
  • Finance
  • Accounting
  • Typing
  • Sales
  • Skip Tracing
  • Medical Billing
  • Loans
  • Financial Analysis
  • Microsoft Access
  • Customer Experience
  •   Show full list

Resume Skills: Software

  • Microsoft Office Suite
  • Quickbooks
  • SAP
  • Salesforce

Resume Skills: Industry Standards

  • Fair Debt Collection Practices Act (FDCPA)
  • Telephone Consumer Protection ACT (TCPA)
  • Gramm-Leach-Billey Act (GLBA)

Resume Skills: Techniques

  • Negotiation
  • debt restructuring
  • credit management
  • risk analysis
  • bankruptcy procedures

Resume Skills: Languages

  • English
  • Spanish

Resume Skills: Collection Software

  • FICO Debt Manager
  • Experian Tallyman
  • ACE Collect
  • InterProse WebAR
  • LexisNexis Risk Solutions

Resume Skills: Databases and Reporting Tools

  • Microsoft SQL Server
  • Oracle
  • MySQL
  • Excel Pivot Tables
  • Power BI

Resume Skills: Financial Analysis Tools

  • Excel Financial Modeling & Valuation
  • QuickBooks
  • Sage
  • Bloomber Terminal

Resume Skills: Regulatory Compliance

  • Fair Debt Collection Practices Act (FDCPA)
  • Dodd-Frank Wall Street Reform Act
  • GDPR
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Collections Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Collections Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Your Name
Collections Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2021 - Present
Senior Collections Representative
Implemented a focused cash collection strategy, improving recovery rate by 23% and significantly decreasing company's bad debt expense.
Monitored over $3M in customer accounts and expedited the collections process by actively identifying high-risk accounts.
Boosted customer experience significantly by developing a structured interaction system, leading to increased voluntary payments from customers.
Coached.com June 2018 - December 2020
Collections Agent
Reduced 60-day past-due balances by 40% through effective skip tracing and negotiations.
Performed financial analysis and evaluated customer credit data, helping to determine credit limits.
Strengthened the company's cash flow by pursuing and obtaining payments from delinquent accounts.
Capital One February 2015 - May 2018
Debt Collection Specialist
Effectively recovered $1M in charged-off debts, increasing the company's net revenue.
Established payment arrangements, resulting in a decrease in accounts receivable.
Improved quality of database through meticulous data entry and management.
EDUCATION
Resume Worded Institute December 2020
Certification: Advanced Debt Collection Management
Attained certification while working full-time at Coached.com
Resume Worded University May 2014
Bachelor of Business Administration - Finance
Financial Management concentration
Dean's List 2012-2013 (Top 10%)
SKILLS
Software: Microsoft Office Suite (Expert), Quickbooks (Advanced), SAP (Intermediate), Salesforce (Advanced)
Industry Standards: Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection ACT (TCPA), Gramm-Leach-Billey Act (GLBA)
Techniques: Negotiation, debt restructuring, credit management, risk analysis, bankruptcy procedures
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Receivables Compliance Professional (CRCP, 2021)
Volunteering & Community Service: Financial Literacy Volunteer, Resume Worded Community Fund (2015-present) - Conduct seminars to educate minoritized and low-income communities
Awards: Top Performer, Capital One - Recognized for outstanding debt recovery performance(2017)
Professional Development: Workplace Communication Seminar, Resume Worded (2019), Leadership Training Workshop, Resume Worded (2018)


How do I add skills to a Collections Representative resume?

1
Review the job posting closely.

Go through the Collections Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like A/R Collections, Banking and Cash Collection are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Data Entry and Accounts Receivable (AR).

Add other common skills from your industry - such as Contact Centers, Debt Collection and Credit - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Microsoft Access, Accounting and Skip Tracing - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Collections Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Collections Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Collections Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Collections Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Collections Representative Skills and Keywords to Include On Your Resume

Collections Representative Soft Skills

Here are common soft skills that appear on Collections Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Communication

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

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Collections Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Inside Sales Representative


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Modern Two-Column


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Resume Example
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Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Collections Representative resume?

Here are some of the most popular skills we see on Collections Representative resumes:

  • Debt Collection
  • Cash Collection
  • Data Entry
  • Accounts Receivable (AR)
  • Credit
  • Contact Centers
  • A/R Collections
  • Banking

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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