Claims Manager

Claims Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Claims Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Claims Management
  • Claims Handling
  • Insurance
  • Liability
  • Commercial Insurance
  • General Insurance
  • Property & Casualty Insurance
  • Legal Liability
  • Underwriting
  • Claim Investigation
  • Casualty Insurance
  • Insurance Claims
  • Reinsurance
  • Professional Liability
  • Risk Management
  • Insurance Law
  • Property Damage
  • Claims Resolution
  • Indemnity
  • Subrogation
  • Litigation Management
  • Workers Compensation
  • Liability Analysis
  •   Show full list

Resume Skills: Insurance Software

  • Guidewire ClaimCenter
  • Duck Creek
  • Applied Epic
  • QuickBase
  • Xactimate
  • HawkSoft
  • Guidewire
  • Claims Connect (FINEOS)
  • Majesco
  • Pega claims for insurance
  • Xactware Solutions
  • Applied Systems EPIC
  • Agency Matrix
  • Nexsure
  • Applied Systems
  • RiskMaster
  • ClaimCenter
  • P&C Suite
  • Cyfe
  • Applied EPIC
  • ClaimXperience
  • SIMS Claims
  • RiskConsole
  • Mitchell Claims Management Software
  • Virtual Claims Adjuster
  • Risk Management Information System (RMIS)

Resume Skills: Risk Management

  • Causal Analysis
  • Root Cause Analysis
  • Risk Mitigation
  • Predictive Modeling
  • Decision Trees
  • Monte Carlo Simulation
  • Risk Assessment
  • Risk Analysis
  • Exposure Analysis
  • Risk Financing

Resume Skills: Claims Management

  • Auto / Liability Claims
  • Casualty Claims
  • Customer Service
  • Litigation Management
  • Claims Reserving
  • Claims Investigation
  • Claims Handling
  • Claims Evaluation
  • Claims Settlement
  • Fraud Detection
  • Liability Assessment
  • Claims Adjusting
  • Property Claims
  • Liability Analysis
  • Coverage Analysis

Resume Skills: Regulations & Standards

  • SOX regulations
  • ISO standards
  • WCIO workers compensation codes
  • ICD-10
  • CPT Codes
  • HCPCS codes
  • GDPR
  • SOX
  • Fair Claim Settlement Practices
  • Insurance Contracts
  • FMLA
  • EEOC
  • ADA

Resume Skills: Process Improvement

  • Kaizen
  • Lean Six Sigma
  • 5S
  • Poka-Yoke
  • Pareto Analysis
  • Value Stream Mapping

Resume Skills: Tools

  • Microsoft Office Suite
  • Salesforce
  • Google Suite
  • Hubspot
  • Trello
  • Asana

Resume Skills: Regulatory Compliance

  • HIPAA Compliance
  • Claims Compliance
  • Insurance Contracts
  • Policy Analysis
  • Insurance Regulation
  • Sarbanes-Oxley
  • Dodd Frank Act
  • Fair Claims Settlement Practices Regulations
  • Unfair Practices Act

Resume Skills: Languages

  • English
  • French
  • German
  • Spanish

Resume Skills: Data Analysis

  • SQL
  • Microsoft Excel
  • Tableau
  • Promethean Interactive Boards
  • Excel
  • Google Data Studio
  • SPSS

Resume Skills: Claim-Related Techniques

  • Subrogation
  • Reserving
  • Lien negotiation
  • Independent adjustment

Resume Skills: Technical & Software

  • Microsoft Office Suite
  • Claims Management Software (CCMS, Xactimate)
  • Data Analysis (Basic SQL)

Resume Skills: Financial Analysis Techniques

  • Risk Analysis
  • Cost Analysis
  • Predictive Analytics
  • Claim Reserving
  • Loss Ratio Calculations

Resume Skills: Other Proficiencies

  • Strategic Planning
  • People Management
  • Conflict Resolution
  • Negotiation
  • Process Improvement
  • Project Management

Resume Skills: Insurance Fundamentals

  • Risk Management
  • Liability Assessment
  • Insurance Law
  • Property & Casualty Insurance
  • Health & Life Insurance
  • Insurance Fraud Investigation

Resume Skills: Technical

  • MS Office Suite
  • Claims-based Software (CLS, ClaimCenter, Xactimate)
  • Data Analysis (SQL)
  • Document Management Software (eFileCabinet, DocuSign)
  • Data Analysis
  • Reporting
  • Risk Assessment
  • Insurance Fraud Detection

Resume Skills: Certifications

  • Chartered Property Casualty Underwriter (CPCU)
  • Certified Professional in Insurance Fraud (CPIF)
  • Claims Adjuster License (State specific)

Resume Skills: Insurance Specific Software

  • Claims Management Systems (CMS)
  • Comparative Rater Software
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • CRM software (Salesforce, Zoho)

Resume Skills: Industry Knowledge

  • Insurance Regulations
  • Claim Investigation Procedures
  • Customer Service
  • Negotiation
  • Property & Casualty Insurance
  • Life & Health Insurance

Resume Skills: Accounting

  • QuickBooks
  • Oracle Financials
  • SAP
  • GAAP
  • Financial Reporting
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Claims Manager Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Claims Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Senior Claims Manager
Spearheaded Claims management strategies enhancing claim resolution and customer satisfaction by 30%
Managed an Insurance team of 25 individuals, reducing claim lag significantly leading to a 15% improvement in key performance indicators
Implemented a new underwriting process improving claim service activities and cut costs in indemnity expenditures by 18%
AIG January 2017 - December 2019
Claims Manager
Implemented a casualty insurance management model resulting in a 25% increase in profitability
Established an insurance law advisory committee leading to improved compliance and 35% reduction in litigation cases
Reduced open claim count by 20% through improved claim investigation and resolution techniques
Resume Worded June 2014 - December 2016
Claims Supervisor
Developed a Subrogation model leading to recoveries increase by 40%
Coordinated property damage assessment procedures leading to accurate payouts and reduction in fraudulent claims by 10%
Resume Worded Institute May 2014
Master of Business Administration (MBA) - Insurance and Risk Management
Graduated with Distinction, Top 10% of class
Resume Worded University June 2011
Bachelor of Commerce - Business Management
Specialized in Predictive Analysis
Awards: Resume Worded Scholar (Top 5% of class), Dean's List 2011
Insurance & Claims Systems: Guidewire ClaimCenter, Duck Creek, Applied Epic, QuickBase, Xactimate, HawkSoft
Risk Assessment: Causal Analysis, Root Cause Analysis, Risk Mitigation, Predictive Modeling, Decision Trees, Monte Carlo Simulation
Process Improvement: Kaizen, Lean Six Sigma, 5S, Poka-Yoke, Pareto Analysis, Value Stream Mapping
Tools: Microsoft Office Suite (Advanced), Salesforce (Proficient), Google Suite, Hubspot, Trello, Asana
Certifications: Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC)
Awards & Recognition: AIG Excellence Award 2019, Claims Manager of The Year - 2021
Leadership & Volunteering: Volunteer Claims Advocate - Disaster Relief Services (2016-Present), Chair of Policy Review - Local Insurance Association (2018-2020)
Professional Development: Various insurance industry seminars and conferences, Continuing education courses in Leadership
Your Name
Claims Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded December 2018 - Present
Claims Operations Manager
Optimized claim resolution time by 30% through effective claims operation and handling strategies
Achieved a 25% improvement in risk management by deploying professional liability insurance system
Successfully cultivated a culture of efficient reinsurance practices resulting in improved claim closure rate by 18%
Liberty Mutual Insurance June 2014 - November 2018
Claims Analyst
Enhanced settlement negotiation skills within the team leading to improved indemnity conditions and a 20% decrease in payout amounts
Revamped property and casualty insurance protocols leading to an improvement in claim productivity by 15%
Ensured meticulous audit of insurance claims documents leading to fast and accurate claim handling and reduced delays in claim payment by 15%
Resume Worded University June 2018
Master of Business Administration (MBA) - Insurance Management
Graduated with Honours, 4.0 GPA
Resume Worded University May 2014
Bachelor of Science - Risk Management and Insurance
Minors in Business Administration and Finance
Awards: Dean's List 2014 (Top 10% of Class, 3.8-4.0 GPA)
Claims Management: Auto / Liability Claims, Casualty Claims, Customer Service, Litigation Management, Claims Reserving
Risk Management: Risk Assessment, Risk Analysis, Exposure Analysis, Risk Mitigation, Risk Financing
Insurance Platforms: Guidewire, Duck Creek, Claims Connect (FINEOS), Majesco
Regulatory Compliance: HIPAA Compliance, Claims Compliance, Insurance Contracts, Policy Analysis, Insurance Regulation
Certifications: Chartered Property Casualty Underwriter (CPCU) - 2017, Associate in Claims (AIC) - 2015
Leadership & Volunteering: Volunteer, Insurance Institute of America (IIA) - 2019 to Present, Coordinator, Resume Worded Claims Analyst Training Program - 2014-2018
Projects: Developed and implemented an efficient claims processing system that decreased processing time by 30%

Compare Your Resume To These Claims Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Claims Manager resume?

Review the job posting closely.

Go through the Claims Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Claims Handling, Liability and Commercial Insurance are possible skills. These are skills you should try to include on your resume.

Add industry skills like Claims Management and Property & Casualty Insurance.

Add other common skills from your industry - such as General Insurance, Insurance and Legal Liability - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Underwriting, Property Damage and Casualty Insurance - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Claims Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Claims Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Claims Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Claims Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Claims Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Claims Manager Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Claims Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Insurance Claims Manager

Resume Example
Entry Level Claims Adjuster

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Claims Manager resume?

Some effective Claims Manager skills you can add to your resume include:

  • Claims Management
  • Claims Handling
  • Insurance
  • Liability
  • Commercial Insurance
  • General Insurance
  • Property & Casualty Insurance
  • Legal Liability

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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