Claims Manager

Claims Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Claims Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Claims Management
  • Claims Handling
  • Insurance
  • Liability
  • Commercial Insurance
  • General Insurance
  • Property & Casualty Insurance
  •  Find out what your resume's missing
  • Legal Liability
  • Underwriting
  • Claim Investigation
  • Casualty Insurance
  • Insurance Claims
  • Reinsurance
  • Professional Liability
  • Risk Management
  • Insurance Law
  • Property Damage
  • Claims Resolution
  • Indemnity
  • Subrogation
  • Litigation Management
  • Workers Compensation
  • Liability Analysis

  •   Show full list

Resume Skills: Insurance Software

  • Guidewire ClaimCenter
  • Duck Creek
  • Applied Epic
  • QuickBase
  • Xactimate
  • HawkSoft
  • Guidewire
  • Claims Connect (FINEOS)
  • Majesco
  • Pega claims for insurance
  • Xactware Solutions
  • Applied Systems EPIC
  • Agency Matrix
  • Nexsure
  • Applied Systems
  • RiskMaster
  • ClaimCenter
  • P&C Suite
  • Cyfe
  • Applied EPIC
  • ClaimXperience
  • SIMS Claims
  • RiskConsole
  • Mitchell Claims Management Software
  • Virtual Claims Adjuster
  • Risk Management Information System (RMIS)
  •  Match your resume to these skills

Resume Skills: Risk Management

  • Causal Analysis
  • Root Cause Analysis
  • Risk Mitigation
  • Predictive Modeling
  • Decision Trees
  • Monte Carlo Simulation
  • Risk Assessment
  • Risk Analysis
  • Exposure Analysis
  • Risk Financing
  •  Match your resume to these skills

Resume Skills: Claims Management

  • Auto / Liability Claims
  • Casualty Claims
  • Customer Service
  • Litigation Management
  • Claims Reserving
  • Claims Investigation
  • Claims Handling
  • Claims Evaluation
  • Claims Settlement
  • Fraud Detection
  • Liability Assessment
  • Claims Adjusting
  • Property Claims
  • Liability Analysis
  • Coverage Analysis
  •  Match your resume to these skills

Resume Skills: Regulations & Standards

  • SOX regulations
  • ISO standards
  • WCIO workers compensation codes
  • ICD-10
  • CPT Codes
  • HCPCS codes
  • GDPR
  • SOX
  • Fair Claim Settlement Practices
  • Insurance Contracts
  • FMLA
  • EEOC
  • ADA
  •  Match your resume to these skills

Resume Skills: Process Improvement

Resume Skills: Tools

Resume Skills: Regulatory Compliance

  • HIPAA Compliance
  • Claims Compliance
  • Insurance Contracts
  • Policy Analysis
  • Insurance Regulation
  • Sarbanes-Oxley
  • Dodd Frank Act
  • Fair Claims Settlement Practices Regulations
  • Unfair Practices Act
  •  Match your resume to these skills

Resume Skills: Languages

Resume Skills: Data Analysis

Resume Skills: Claim-Related Techniques

Resume Skills: Technical & Software

Resume Skills: Financial Analysis Techniques

Resume Skills: Other Proficiencies

Resume Skills: Insurance Fundamentals

Resume Skills: Technical

  • MS Office Suite
  • Claims-based Software (CLS, ClaimCenter, Xactimate)
  • Data Analysis (SQL)
  • Document Management Software (eFileCabinet, DocuSign)
  • Data Analysis
  • Reporting
  • Risk Assessment
  • Insurance Fraud Detection
  •  Match your resume to these skills

Resume Skills: Certifications

Resume Skills: Insurance Specific Software

Resume Skills: Industry Knowledge

Resume Skills: Accounting

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Claims Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Claims Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Claims Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Senior Claims Manager
Spearheaded Claims management strategies enhancing claim resolution and customer satisfaction by 30%
Managed an Insurance team of 25 individuals, reducing claim lag significantly leading to a 15% improvement in key performance indicators
Implemented a new underwriting process improving claim service activities and cut costs in indemnity expenditures by 18%
AIG January 2017 - December 2019
Claims Manager
Implemented a casualty insurance management model resulting in a 25% increase in profitability
Established an insurance law advisory committee leading to improved compliance and 35% reduction in litigation cases
Reduced open claim count by 20% through improved claim investigation and resolution techniques
Resume Worded June 2014 - December 2016
Claims Supervisor
Developed a Subrogation model leading to recoveries increase by 40%
Coordinated property damage assessment procedures leading to accurate payouts and reduction in fraudulent claims by 10%
Resume Worded Institute May 2014
Master of Business Administration (MBA) - Insurance and Risk Management
Graduated with Distinction, Top 10% of class
Resume Worded University June 2011
Bachelor of Commerce - Business Management
Specialized in Predictive Analysis
Awards: Resume Worded Scholar (Top 5% of class), Dean's List 2011
Insurance & Claims Systems: Guidewire ClaimCenter, Duck Creek, Applied Epic, QuickBase, Xactimate, HawkSoft
Risk Assessment: Causal Analysis, Root Cause Analysis, Risk Mitigation, Predictive Modeling, Decision Trees, Monte Carlo Simulation
Process Improvement: Kaizen, Lean Six Sigma, 5S, Poka-Yoke, Pareto Analysis, Value Stream Mapping
Tools: Microsoft Office Suite (Advanced), Salesforce (Proficient), Google Suite, Hubspot, Trello, Asana
Certifications: Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC)
Awards & Recognition: AIG Excellence Award 2019, Claims Manager of The Year - 2021
Leadership & Volunteering: Volunteer Claims Advocate - Disaster Relief Services (2016-Present), Chair of Policy Review - Local Insurance Association (2018-2020)
Professional Development: Various insurance industry seminars and conferences, Continuing education courses in Leadership
Your Name
Claims Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded December 2018 - Present
Claims Operations Manager
Optimized claim resolution time by 30% through effective claims operation and handling strategies
Achieved a 25% improvement in risk management by deploying professional liability insurance system
Successfully cultivated a culture of efficient reinsurance practices resulting in improved claim closure rate by 18%
Liberty Mutual Insurance June 2014 - November 2018
Claims Analyst
Enhanced settlement negotiation skills within the team leading to improved indemnity conditions and a 20% decrease in payout amounts
Revamped property and casualty insurance protocols leading to an improvement in claim productivity by 15%
Ensured meticulous audit of insurance claims documents leading to fast and accurate claim handling and reduced delays in claim payment by 15%
Resume Worded University June 2018
Master of Business Administration (MBA) - Insurance Management
Graduated with Honours, 4.0 GPA
Resume Worded University May 2014
Bachelor of Science - Risk Management and Insurance
Minors in Business Administration and Finance
Awards: Dean's List 2014 (Top 10% of Class, 3.8-4.0 GPA)
Claims Management: Auto / Liability Claims, Casualty Claims, Customer Service, Litigation Management, Claims Reserving
Risk Management: Risk Assessment, Risk Analysis, Exposure Analysis, Risk Mitigation, Risk Financing
Insurance Platforms: Guidewire, Duck Creek, Claims Connect (FINEOS), Majesco
Regulatory Compliance: HIPAA Compliance, Claims Compliance, Insurance Contracts, Policy Analysis, Insurance Regulation
Certifications: Chartered Property Casualty Underwriter (CPCU) - 2017, Associate in Claims (AIC) - 2015
Leadership & Volunteering: Volunteer, Insurance Institute of America (IIA) - 2019 to Present, Coordinator, Resume Worded Claims Analyst Training Program - 2014-2018
Projects: Developed and implemented an efficient claims processing system that decreased processing time by 30%
Your Name
Claims Team Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Liberty Mutual Insurance August 2011 - November 2014
Insurance Claims Assistant
Managed the processing of 600+ general insurance claims monthly while maintaining 100% accuracy.
Facilitated quick claims resolution by verifying and updating the claim-related documents which resulted in a 15% increase in customer satisfaction.
Handled calls and inquiries related to property damage claims, and reduced response time by 35%.
MetLife December 2014 - May 2017
Sr. Insurance Claims Analyst
Decreased the turnaround time of motor auto claims by 30% by leveraging technology to automate repetitive processes.
Instrumental in executing commercial insurance policies for 100+ clients, resulting in an annual premium increase of 20%.
Improved claims investigation techniques and trained 10+ juniors in legal liability, leading to a 15% reduction of cases pending litigations. June 2017 - Present
Claims Team Manager
Streamlined the claims handling process, reducing the average time to resolve claims from 30 days to 22, improving customer satisfaction rates by 45%.
Implemented a new claim investigation process which led to the identification of fraudulent claims, achieving a cost saving of $500k annually.
Developed 10+ members of my team by providing training on underwriting and liability analysis, leading to a 20% increase in team efficiency.
Proactively managed litigation and subrogation, resulting in a reduction of legal liability by $2M in 2020.
Directed a 50% reduction in outstanding property & casualty insurance claims through improved claims resolution strategies.
Resume Worded Institute May 2011
Chartered Insurance Professional (CIP) Certification
Successfully completed course as part time while working full time
Resume Worded University June 2010
Bachelor of Business Administration - Finance
Graduated with distinction, ranked in top 10% of the class
Insurance Software: MS Office (Expert), MS Excel (Expert), SAP (Proficient), Claims Management System (Expert)
Claim Handling: Claims Investigation, Claim Evaluation, Risk Assessment, Negotiation, Settlements, Regulatory Compliance
Business Acumen: Project Management, Operational Efficiency, Team Management, Strategic Planning, Performance Evaluation, Budgeting
Certifications: Associate in Claims (AIC) - Institutes, Associate in Management (AIM) - Institutes
Leadership & Volunteering: Meal on Wheels Volunteer, Junior Achievement Guest Speaker
Awards: Employee of the Month - Liberty Mutual Insurance, Top Performer - MetLife
Professional Development: Attended Annual Insurance Professional Summit (2018, 2019, 2020), Participated in Leadership and Team Management Seminar (2018)
Your Name
Claims Service Leader
City, Country  •  (123) 456-789  •  [email protected]  •
Geico June 2011 - March 2014
Claims Specialist
Contributed to a 20% increase in customer retention rates by ensuring efficient resolution of property claims.
Performed liability analysis of 300+ auto insurance claims per year, increasing claims accuracy by 15%.
Participated in high-profile litigation management cases, resulting in a 98% victory rate for our clients.
Farmers Insurance April 2014 - January 2018
Commercial Claims Adjuster
Processed and resolved 800+ diverse commercial insurance claims with a focus on accuracy and timeliness.
Enhanced claims resolution effectiveness by applying advanced underwriting techniques, resulting in an annual savings of 25% in claim-related expenses.
Played a pivotal role in conducting claim investigations leading to a 15% reduction in fraudulent case filings.
Resume Worded February 2018 - Present
Claims Service Leader
Led a team of 15 and reduced average claim resolution time by 10 days, improving customer service efficiency by 25%.
Applied innovative strategies in claims handling, achieving 35% reduction in cost overruns.
Provided comprehensive training on Chartered Property Casualty Underwriter (CPCU) techniques and Casualty Insurance, resulting in 30% improvement in risk assessments.
Successfully maintained a lawsuit win-rate of over 85% by conducting thorough claim investigations.
Reduced the company's legal liability by 40% by ensuring compliance with claims management best practices.
Resume Worded University December 2010
Master of Business Administration - Insurance & Risk Management
Recipient of the Outstanding Thesis Award
Resume Worded University May 2006
Bachelor of Business Management - Insurance
Specialized classes in Claims and Risk Management
Graduated with Magna Cum Laude honors
Insurance Software: Guidewire ClaimsCenter, Applied Systems Epic, Vertafore AMS360, EZLynx
Technical Tools: MS Office Suite (Advanced), CRM Systems, SQL (Proficient), Tableau
Legislation: Familiarity with Property & Casualty Insurance Laws, Federal & State Insurance Regulations
Languages: English (Native), Spanish (Conversational)
Certifications: Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC)
Leadership & Volunteering: Volunteer at City Homeless Shelter, Rotary Club Member
Projects: Worked on a team to implement a streamlined claims processing system saving the company $1M annually
Awards: Employee of the Year (2017, 2021), Top Performing Claims Adjuster Nationwide (2015)
Your Name
Manager, Claims Handling
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2009 - October 2012
Claims Analyst
Processed and resolved 500+ general insurance claims each month while maintaining a customer satisfaction score of 90%.
Participated in training sessions on underwriting and liability analysis, improving claims accuracy by 15%.
Reduced customer waiting time by 20% by proactively responding to inquiries related to property damage claims.
Allstate Insurance Company November 2012 - December 2015
Assistant Manager, Claims
Assisted in managing a team of 15, handling 300 auto claims per month, and increased claims processing speed by 35%.
Successfully coordinated with agents to upsell general insurance products, resulting in a 20% increase in annual premiums.
Streamlined the claims investigation process which led to a 15% reduction in fraudulent insurance claims.
Resume Worded January 2016 - Present
Manager, Claims Handling
Revolutionized the claims resolution process which resulted in a 40% decrease in overall processing time and increased customer satisfaction by 30%.
Managed a diverse team of 25 and ensured competent handling and resolution of property and casualty insurance claims.
Mitigated the policy cancellation rate by 20% through timely claim resolution.
Saved up to $1.5M in legal expenses annually by implementing robust litigation and subrogation strategies.
Secured 500+ insurance claims amounting to over $5M through tactful handling and resolution.
Resume Worded Institute February 2014
Certified Insurance Professional (CIP)
Obtained certification while working full-time
Resume Worded University May 2009
Bachelor of Business Administration - Insurance and Risk Management
Graduated with Honors
Active participant in claim settlement workshops and real-world case studies
Risk Assessment: Risk Analysis, Financial Risk, Operational Risk, Risk Modelling, Risk Identification, Fraud Detection
Claims Management: Claims Handling, Claims Resolution, Property & Casualty Insurance Claims, Health Insurance Claims, Life Insurance Claims, Auto Insurance Claims
Software Usage: Microsoft Office Suite (Advanced), Claims Handling Software (Advanced), Report Writing Software (Advanced), Data Analysis Software, SQL Database (Intermediate), CRM Systems (Intermediate)
Regulatory Compliance: Insurance Laws, Financial Regulations, Policy Compliance, Compliance Auditing, Regulatory Reporting, Anti-Fraud Compliance
Awards & Recognition: Performance Excellence Award at Resume Worded (2019), Top Performer at Allstate Insurance (2013, 2014)
Continuing Education: Currently pursuing Associate in Claims (AIC) designation
Professional Affiliations: Member, Chartered Insurance Professionals Society (CIPS) since 2015
Volunteering Experience: Volunteer at local community insurance awareness programs
Your Name
Casualty Claims Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Senior Casualty Claims Specialist
Implemented an innovative claim investigation strategy, reducing processing time by 25%
Negotiated and resolved complicated, high-liability claims, resulting in a 10% increase in company profit margin
Applied legal liability analysis to complex casualty claims, saving the company $500K in potential losses
Managed claims resolution process for critical cases, increasing client satisfaction rate by 15%
Coordinated a team that handled property damage claims, driving down rate of unresolved cases by 30%
Resume Worded Apr 2017 - Dec 2019
Casualty Claims Adjuster
Managed a portfolio of complex commercial insurance claims, reducing claim cycle time by 20%
Developed and executed umbrella insurance claims management strategies, saving $200K in annual costs
Evaluated casualty claims using underwriting knowledge, resulting in a 30% decrease in fraudulent claims
StateFarm Oct 2015 - Apr 2017
Claims Support Specialist
Improved workers compensation claim handling process, reducing errors by 40%
Supported litigation management, significantly improving case closure rate by 15%
Utilized insurance knowledge to resolve 250+ subrogation claims annually
Resume Worded University Dec 2014
Master of Business Administration - Insurance Management
Awarded the Academic Excellence in Insurance Studies
Resume Worded Institute Jan 2015
Certified Claims Professional (CCP)
Completed with distinction and focus in business liability and workers' compensation claims
Claims Management Software: A1 Tracker, SAS Insurance Analytics, ClaimCenter, Ply, RiskConsole, Subrosource, Robocomplaint
Insurance Regulations: Workers' Compensation Law, Liability Claims Law, Property Damage, Tort Laws, Vehicle Insurance Laws
Technical Skills: MS Office (Proficient), Database Management, Excel and SPSS (Data Analytics), Claims and Litigation Management (CLM) proficiency, Risk management strategies, Negotiation tactics
Certifications: Associate in Claims (AIC) - Property and Liability certification
Awards: Recognized as 'Best Casualty Claims Handler' by Resume Worded in 2017 and 2018
Volunteering: Involved in local community rebuilding initiatives post-natural disasters with Red Cross
Professional Development: Attended annual National Association of Subrogation Professionals conference for continued knowledge and skill advancement
Your Name
Claims Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Casualty Claims Supervisor
Developed employee training and evaluation program, reducing turnover rate by 15%
Coordinated casualty claims process for multiple insurance lines, improving resolution time by 20%
Implemented liability analysis techniques, saving the company $1M in potential litigation costs
Led a team of casualty claims adjusters, improving efficiencies in claim cycle by 30%
Decreased unresolved property damage cases by 35%, through implementation of robust claims resolution strategies
Resume Worded Apr 2017 - Dec 2019
Senior Casualty Claims Adjuster
Managed complex property and casualty insurance claims, reducing administrative work by 15%
Designed effective litigation management strategies, contributing to a 20% boost in case closure rate
Implemented casualty insurance claims management that saved the company $300K annually
Resume Worded University January 2018
Master's Degree in Business Administration (MBA) with an Emphasis in Risk Management
Concentration on insurance claims management and fraud detection
Resume Worded Institute May 2015
Bachelor of Science (BS) in Accounting
Minor in Law - focusing on insurance law
Recipient of the Academic Excellence Award for outstanding GPA
Claims Management Platforms: E-Claim, ClaimCenter, ClaimXperience, RiskMaster
Insurance Software: Applied Epic, InsureSoft Diamond, Guidewire InsuranceSuite
Compliance & Regulations: Knowledgeable in FDIC, BIND, NAIC and IRDA regulations
Miscellaneous Skills: Microsoft Office Suite, Excellent numerical ability, analytical thinking, negotiation skills, decision making, familiarity with insurance data
Certifications: Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU)
Leadership & Volunteering: Volunteer Adjuster - Disaster Relief Team, Habitat for Humanity
Professional Development: Completed Insurance Leadership Summit with specialization in casualty insurance
Awards: Top Performer Award for highest performing claims team at (2020), Excellence in Service Award at Resume Worded (2019)
Your Name
Lead Case Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded December 2020 - Present
Lead Casualty Case Manager
Reduced outstanding casualty insurance caseload by 30% through effective management
Mitigated associated legal liabilities by employing rigorous claim investigation techniques, resulting in 15% cost savings
Improved claims handling through introduction of a new insurance claims database system, reducing processing time by 20%
Led team through effective casualty claims resolution, increasing customer satisfaction rate by 10%
Implemented standardized subrogation and property damage claim processes, resulting in annual cost savings of $200K
Liberty Mutual Insurance Jun 2017 - Dec 2020
Casualty Claims Specialist
Managed portfolio of 100+ commercial insurance claims, streamlining claims process by 15%
Utilized knowledge of liability analysis to save company $800K in potential losses
Led team of 5 in handling workers compensation claims, reducing backlog by 20%
GEICO Dec 2015 - Jun 2017
Junior Claims Adjuster
Aided in casualty claims investigation, resulting in a 10% detection rate of fraudulent claims
Supported in the resolution of 200+ property damage claims annually
Assisted in handling umbrella insurance claims, resulting in reduced payout time by 15%
Resume Worded Institute Jun 2020
Certified Casualty Claims Manager
Received award for top performance (Top 10% of all certified specialists)
Resume Worded University May 2015
Bachelor's Degree in Finance
Specialized in Risk Management
Dean's List 2014 (Top 10%)
Claims Management Tools: Xactimate, Guidewire ClaimsCenter, E-Claim, Riskmaster
Insurance and Risk Identification: Risk Assessment, Policy Interpretation, Liability Determination, Damage Assessment, Fraud Detection, Medical Evaluation
Communication & Legal: Negotiation, Mediation, Legal Compliance, Industry Regulation Knowledge
Certifications: Chartered Insurance Professional (CIP) Certification (2020), Advanced Fraud Examination Techniques Certification (2018)
Leadership & Volunteering: United Way Chapter Chair (2017- Present), Insurance Professionals Association (Board Member)
Awards & Acknowledgements: Liberty Mutual Quality Master Award (2019), GEICO Super Star Award (2016)
Your Name
Claims Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE June 2021 - Present
Senior Claims Adjuster
Optimized claims handling process by introducing advanced technological approach leading to 30% improved efficiency in claims settlements.
Directed a team of 15 adjusters that promptly and efficiently managed over 5000 insurance claims, reducing turnaround time by 40%.
Deployed strategic tools for liability analysis and claims resolution which fostered a 25% decrease in claim-related disputes.
Spearheaded the development of continuous staff training on claims management, improving team competencies and boosting performance by 35%.
Achieved a high rate of successful subrogation of 80%, recovering over $3 million for the company.
Resume Worded February 2018 - May 2021
Claims Adjuster
Executed property damage assessments leading to a reduction in fraudulent claims by 20%.
Validated auto claims and processed settlements promptly resulting in a 50% increase in customer satisfaction.
Effectively applied underwriting guidelines and policies in evaluating claims, thereby limiting company risk exposure.
Allstate Insurance August 2014 - January 2018
Claim Investigator
Conducted in-depth investigations on major insurance claims, leading to a $5M savings in potential losses for the company.
Leveraged knowledge in commercial insurance to provide recommendations on claim validity reducing payouts for false claims by 15%.
Resume Worded Institute April 2020
Certified Insurance Professional (CIP)
Dual Focus in Property and Liability Insurance
Resume Worded Academic Center May 2014
Bachelor of Business Administration - Insurance & Risk Management
Recipient of the Excellence in Risk Management Award
Active participant in Insurance & Risk Management Club
Insurance Expertise: Claims Handling, Risk Analysis, Liability Assessment, Insurance Regulations, Fraud Detection, Catastrophe Management
Technical Knowledge: Microsoft Office Suite (Proficient), Claims Management Software (Advanced), Customer Relationship Management (CRM) Software (Advanced)
Languages: English (Native), Spanish (Conversational)
Your Name
Claims Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2021 - Present
Claims Supervisor
Streamlined procedures for investigating insurance claims leading to a reduction of processing time by 25%.
Managed a cross-functional team of 20, facilitating a collaborative environment that resulted in a 15% uplift in team productivity.
By implementing effective litigation management strategies, reduced claim costs by $4M annually.
Introduced a comprehensive training program for general insurance, ensuring team members kept abreast with industry changes, boosting claim resolution accuracy by 20%.
Directed the development and implementation of workers' compensation policies leading to a decrease in claim incidence by 10%.
Resume Worded August 2017 - February 2021
Claims Examiner
Efficiently handled property & casualty insurance issues, reducing claim processing time by 40%.
Negotiated claim settlements effectively leading to a reduced company payout by 20%.
Conducted detailed claim investigations resulting in a 15% reduction of insurance fraud.
State Farm January 2014 - July 2017
Claims Analyst
Maintained a high accuracy rate of 95% in claims investigation, minimizing company liability.
Applied industry knowledge and analytical skills to swiftly settle over 2000 auto claims leading to increased customer satisfaction by 35%.
Resume Worded University May 2013
Master of Business Administration - Insurance Management
Specialized in Risk Management and Insurance Products
Resume Worded Institute May 2011
Bachelor of Business Administration - Insurance Studies
Graduated with Honors
Minored in Financial Management
Insurance Fundamentals: Risk Management, Liability Assessment, Insurance Law, Property & Casualty Insurance, Health & Life Insurance, Insurance Fraud Investigation
Technical Skills: MS Office Suite (Expert), Claims-based Software (CLS, ClaimCenter, Xactimate), Data Analysis (SQL), Document Management Software (eFileCabinet, DocuSign)
Certifications: Chartered Property Casualty Underwriter (CPCU), Certified Professional in Insurance Fraud (CPIF), Claims Adjuster License (State specific)
Certifications: Certified Insurance Service Representative (CISR), Associate in Claims (AIC)
Training Programs: Leadership Development Program - (2021), Advanced Claims Handling – Resume Worded (2018)
Awards & Recognition: Employee of the Year - State Farm (2017), Excellence in Leadership Award - (2022)
Volunteering: Mentoring & Coaching - Local Business Development Center, Pro Bono Insurance Advice - Senior Citizen Homes
Your Name
Liability Claims Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2022 - Present
Claims Supervisor
Conceptualized and implemented a streamlined claims management process, elevating efficiency by 40% and achieving faster claim resolutions.
Spearheaded an 18-member team to handle over 6000 insurance claims promptly and accurately, enhancing the claim settlement rate by 50%.
Implemented efficient litigation management processes, saving the company over $5 million in potential legal fees.
Devised a specialized training program on professional liability, increasing team expertise and improving claim processing accuracy by 25%.
Enhanced subrogation success rate by 30% via comprehensive strategies, recovering over $3 million in insurance payouts. October 2018 - March 2022
Claims Specialist
Managed casualty insurance claims with a 99% accuracy rate, reducing company losses significantly.
Processed and validated over 4000 auto claims, increasing customer satisfaction by 40%.
Successfully negotiated claim settlements reducing annual claim-related expenses by 15%.
GEICO July 2014 - September 2018
Claims Adjuster
Meticulously conducted claim investigations, successfully identifying and reducing fraudulent claims by 20%.
Applied knowledge of underwriting principles to expedite claims process, improving claims turnaround time by 45%.
Resume Worded Institute March 2022
Certified Claims Management Professional (CCMP)
This certification is recognized as a standard in the liability claims industry
Resume Worded University May 2014
Master of Business Administration (MBA) - Insurance and Risk Management
Specialization in Insurance and Risk Management
Recipient of the Academic Excellence Award for top performance in the program
Claims Handling Software: Guidewire ClaimCenter, SAP Claims Management, Mitchell Estimating, CCC One
Technical Skills: Advanced Microsoft Office (Word, Excel, Outlook), Risk Analysis, Policy Interpretation, Settlement Negotiation, Regulatory Compliance, Mediation and Arbitration
Certifications: Chartered Insurance Professional (CIP) - Insurance Institute of Canada, 2016
Leadership & Volunteering: Board Member, Claims and Insurance Management Society (CIMS), 2019-Present
Projects: Developed advanced claim prioritization system using risk scoring, which reduced claims processing time by 15%

How do I add skills to a Claims Manager resume?

Review the job posting closely.

Go through the Claims Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Claims Handling, Liability and Commercial Insurance are possible skills. These are skills you should try to include on your resume.

Add industry skills like Claims Management and Property & Casualty Insurance.

Add other common skills from your industry - such as General Insurance, Insurance and Legal Liability - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Underwriting, Property Damage and Casualty Insurance - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Claims Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Claims Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Claims Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Claims Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Claims Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Claims Manager Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Claims Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Insurance Claims Manager

Resume Example
Entry Level Claims Adjuster

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Claims Manager resume?

Some effective Claims Manager skills you can add to your resume include:

  • Claims Management
  • Claims Handling
  • Insurance
  • Liability
  • Commercial Insurance
  • General Insurance
  • Property & Casualty Insurance
  • Legal Liability

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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