Claims Director

Claims Director Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Claims Director job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Claims Management
  • Litigation Management
  • Insurance
  • Liability
  • Property & Casualty Insurance
  • Legal Liability
  • Commercial Insurance
  •  Find out what your resume's missing
  • General Insurance
  • Casualty Insurance
  • Professional Liability
  • Claim Investigation
  • Subrogation
  • Workers Compensation
  • Claims Handling
  • Insurance Law
  • Claims Resolution
  • Risk Management
  • Reinsurance
  • Underwriting
  • Property Damage

  •   Show full list

Resume Skills: Insurance Applications

  • Mitchell Claims Management Software
  • Virtual Claims Adjuster
  • ClaimCenter
  • ClaimXperience
  • Risk Management Information System (RMIS)
  • Exceed
  • Finys Suite
  • PL-2000
  • Digiclaim
  •  Match your resume to these skills

Resume Skills: Claim Management Software

  • Mitchell Claims Management Software
  • Virtual Claims Adjuster
  • ClaimCenter
  • ClaimXperience
  • Risk Management Information System (RMIS)
  • Xactimate
  • CMS
  • RingCentral
  •  Match your resume to these skills

Resume Skills: Compliance and Regulations

Resume Skills: Financial Analysis Techniques

Resume Skills: Other Proficiencies

Resume Skills: Data Analysis

Resume Skills: Regulatory Compliance

Resume Skills: Project Management

Resume Skills: Insurance

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Claims Director Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Claims Director Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Claims Director
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2019 - Present
Claims Director
Managed and supervised claims investigation team, leading to a decrease in case resolution time by 30%.
Implemented a new training program, enhancing the team's understanding of insurance law and increasing their productivity by 20%.
Initiated and enforced claims handling procedures that improved efficiency by 40% and reduced legal liability.
Led in the transition to automated claims management software, resulting in an increase in workload capacity by 50%.
Negotiated and settled complex property and casualty insurance claims, reducing litigation rate by 35%. June 2015 - December 2018
Claims Supervisor
Coordinated and managed team of claims investigators, reducing case backlog by 25%.
Revised and streamlined subrogation procedures, increasing recoveries by 40%.
Improved team knowledge of commercial insurance through continued education seminars, improving client satisfaction rate by 30%.
State Farm January 2012 - May 2015
Senior Claims Adjuster
Performed comprehensive claim investigations, leading to a 20% increase in fraudulent claim detection.
Guided junior staff in understanding the nuances of insurance law and claims resolution, leading to a more efficient team.
Assisted in underwriting policy recommendations based on claim trends and risk evaluation, improving policy profitability by 10%.
Resume Worded University May 2015
Master of Business Administration - Management
Emphasis on Insurance Claim Management
Resume Worded Institute June 2012
Certificate in Fraudulent Insurance Claims Detection
Coursework included advanced analytics, insurance policy, and fraud detection
Insurance Applications: ClaimCenter, Exceed, Finys Suite, ClaimXperience, PL-2000, Digiclaim
Data Analysis: SAS, Excel (Pivot Tables, VLOOKUP, Macros), SQL, Tableau
Regulatory Compliance: MCO, COB, Compliance Software (i.e. BSAAML, OFAC)
Project Management: MS Project, Gantt charts, Agile, Scrum, Lean
Certifications: ProCert - Global Claims (2022), LOMA Certified Claims Professional (2020)
Leadership & Volunteering: Lead, Annual Insurance Claims Workshop (2019 - Present), Volunteer, Community Insurance Education (2015 - Present)
Awards: Outstanding Leadership in Claims Management, Resume Worded (2020), Insurance Innovator of the Year, (2017)
Professional Associations: Member, National Insurance Association, Member, Society of Insurance Claims Professionals
Your Name
Claims Manager
City, Country  •  (123) 456-789  •  [email protected]  •
UnitedHealth Group July 2018 - Present
Claims Manager
Oversaw team managing complex workers' compensation claims, reducing open claims by 40%.
Implemented proactive risk management strategies, leading to a decrease in costs by 15%
Streamlined claims investigation process, improving efficiency by 30% and reducing claim processing time.
Applied knowledge of reinsurance in settling high-value claims, reducing potential payout liabilities by 50%.
Created a mentorship program to improve knowledge of professional liability, increasing team knowledge and reducing claim inaccuracies by 10%.
Resume Worded March 2014 - June 2018
Claims Supervisor
Cultivated team efficiency in managing general insurance claims, leading to a 20% increase in claim resolutions.
Promoted understanding of legal liability, creating a highly competent team in legal claim investigations.
Improved subrogation recovery rates by implementing rigorous follow-up measures, increasing recovery by 35%. November 2010 - February 2014
Claims Adjuster
Investigated and settled property damage claims, reducing litigation costs by 25%.
Implemented effective claim resolution techniques, leading to a 30% improvement in customer satisfaction.
Supervised and guided junior adjusters in comprehensive claim investigations, resulting in a more skilled team.
Resume Worded Institute August 2017
Certified Professional in Claims Management
Intensive program focusing on the latest trends and regulations in insurance claim handling and fraud detection
Resume Worded University May 2010
Bachelor of Business Administration - Insurance and Risk Management
Recipient of the Dean’s Scholarship for Excellence
Graduated Magna Cum Laude
Insurance Related Software: Mitchell Claims Management Software, Virtual Claims Adjuster, ClaimCenter, ClaimXperience, Risk Management Information System (RMIS)
Compliance and Regulations: HIPAA, ERISA, COBRA, FMLA, EEOC, PPACA, ADA
Financial Analysis Techniques: Risk Analysis, Cost Analysis, Predictive Analytics, Claim Reserving, Loss Ratio Calculations
Other Proficiencies: Strategic Planning, People Management, Conflict Resolution, Negotiation, Process Improvement, Project Management
Certifications: Certified Insurance Claims Adjuster, Property Claim Law Specialist (PCLS) Certification
Leadership & Volunteering: Member of Leadership Committee at UnitedHealth Group, Volunteer counselor at local community center for insurance queries
Professional Memberships: Member of the American Insurance Association, Member of the Global Risk Management Institute
Continuing Education: Attended Annual Insurance Claims Conference 2019, Participated in 'Advanced Trends in Insurance Fraud Detection' workshop 2020
Your Name
Claims Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2016 - Present
Claims Supervisor
Introduced a new system of managing casualty insurance claims, improving case resolution time by 40%.
Implemented rigorous claim investigation procedures resulting in higher fraud detection rate by 30%.
Coordinated continued education seminars to enhance team's knowledge of insurance law, decreasing claim processing errors by 20%.
Revised subrogation efforts to increase recoveries, leading to a 45% increase in recovered amounts
Instigated a mentorship program to help junior adjusters understand the fine print of commercial insurance, increasing their proficiency.
Resume Worded August 2012 - February 2016
Claims Specialist
Managed claims handling for high-value customers, increasing their retention rate by 25%.
Enhanced team-wide understanding and implementation of risk management strategies, leading to a decrease in erroneous claims by 10%.
Assessed policy applications for underwriting purposes, resulting in an increase in policy profitability by 20%.
Aetna April 2010 - July 2012
Claims Adjuster
Handled professional liability claim investigations, reducing company liability.
Participated in the development of new training material on general insurance, leading to a more informed team.
Assisted senior adjusters in resolving complex claims, leading to faster claims resolution.
Resume Worded University March 2012
Master of Business Administration (MBA) - Insurance & Risk Management
Recipient of 'Top Project' Award in Insurance Risk Management Course
Resume Worded University June 2010
Bachelor of Commerce - Insurance and Risk Management
Minor in Financial Analysis
Graduated magna cum laude
Claim Management Software: ClaimCenter, Xactimate, CMS, ClaimXperience, RingCentral
Insurance: Claims Adjustments, Liability Analysis, Settlement Negotiation, Fraud Detection, Risk Assessment, Policy Interpretation
Certifications: Automation Anywhere Certified Advanced RPA Professional (2021), INS Claims Specialist Certification (2017)
Leadership & Volunteering: Chairperson, Resume Worded Community Outreach Committee (2017-present), Volunteer Coach, Youth Soccer (2015-present)
Projects: Implemented a cutting-edge electronic claims management system reducing turnaround time by 30% at

How do I add skills to a Claims Director resume?

Review the job posting closely.

Go through the Claims Director posting you're applying to, and identify hard skills the company is looking for. For example, skills like Commercial Insurance, Liability and Property & Casualty Insurance are possible skills. These are skills you should try to include on your resume.

Add industry skills like Litigation Management and Claims Management.

Add other common skills from your industry - such as Insurance, Legal Liability and General Insurance - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Claim Investigation, Casualty Insurance and Claims Resolution - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Claims Director resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Claims Director, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Claims Director Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Claims Director job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Claims Director Skills and Keywords to Include On Your Resume

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Claims Director Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Insurance Claims Manager

Resume Example
Entry Level Claims Adjuster

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Claims Director resume?

Some effective Claims Director skills you can add to your resume include:

  • Claims Management
  • Litigation Management
  • Insurance
  • Liability
  • Property & Casualty Insurance
  • Legal Liability
  • Commercial Insurance
  • General Insurance

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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