Member Services Associate

Member Services Associate Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Member Services Associate job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Data Entry
  • Social Media
  • Banking
  • Sales
  • Event Planning
  • Microsoft Access
  • Cashiering
  • Research
  • Retail
  • Loans
  • Cash Handling

Resume Skills: Tools

  • Zendesk
  • Salesforce
  • Zoho Desk
  • Freshdesk
  • LiveChat
  • Intercom
  • Zoho
  • LiveAgent
  • Acumatica Customer Management
  • Kayako

Resume Skills: Financial Analysis Tools

  • Microsoft Excel
  • Tableau
  • Quickbooks
  • IBM SPSS

Resume Skills: Communication

  • Reports generation
  • Written communication
  • Verbal communication

Resume Skills: Languages

  • English
  • Spanish
  • Italian
  • French

Resume Skills: CRM Software

  • Salesforce
  • Microsoft Dynamics
  • Zoho CRM
  • Pipedrive
  • HubSpot
  • ACT!

Resume Skills: Communication & Collaboration

  • Slack
  • Trello
  • Asana
  • Jira
  • G Suite
  • Microsoft Teams
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Member Services Associate Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Member Services Associate Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Member Services Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2021 - Present
Senior Member Services Associate
Streamlined data entry process, saving 6 hours per week for the entire team while also reducing errors by 40%
Launched a social media campaign that resulted in 15% more customer engagement and 10% increase in overall satisfaction rate
Contributed to the development of new product offering which increased the company's sales by 20%
Walmart April 2019 - December 2020
Customer Service Specialist
Increased customer satisfaction by 30% by implementing innovative problem-solving approach
Contributed to team's achievement of annual sales target, achieving 110% of the personal target
Efficiently handled cash transactions, increasing cashiering accuracy by 95%
Target June 2017 - March 2019
Sales Associate
Successfully executed retail operations, achieving an increase in store sales by 15%
Assisted in maintaining the inventory of the store, reducing inventory discrepancies by 11%
EDUCATION
Resume Worded Academic Center December 2020
Certified Professional in Customer Service (CPCS)
Specialized training in communication skills and customer relations strategies
Resume Worded University May 2017
Bachelor of Commerce - Consumer Behaviour
Focused studies in customer psychology and retailing strategies
Dean's List 2016 (Top 10%)
SKILLS
Customer Service: Problem-solving, Conflict resolution, Conducting surveys, Providing product information, Demonstrating product features, Advising on purchases
Technologies: Microsoft Office Suite, Salesforce, Zendesk, Livechat, Cash register (POS), HubSpot
Sales Techniques: Up-selling, Cross-selling, Building customer relationships, Product knowledge, Market trends awareness, Sales strategy implementation
OTHER
Certifications: Six Sigma Yellow Belt for process improvement
Awards: Walmart 'Above and Beyond' recognition for exceptional customer service skills, 2020
Volunteering: Resume Worded Foundation (Volunteer, Food Drive Program), 2021-present
Your Name
Client Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2021 - Present
Senior Client Service Representative
Introduced a new customer feedback system which led to a 20% decrease in customer service issues
Managed and resolved key account issues resulting in 35% increase in account renewals
Decreased loan default rate by 30% through the implementation of preventative measures and vigorous research
Bank of America August 2018 - January 2021
Banking Associate
Proactively managed banking client relationships, leading to a 50% rise in client retention rate
Processed over 1,000 cash transactions weekly with 99% accuracy and efficiency
Enhanced the bank's loans portfolio by 18% through successful selling of loan products
Best Buy May 2016 - July 2018
Sales Consultant
Maintained a consistent top-5 seller position while achieving over 120% of my sales target for two consecutive years
Assisted store in identifying a new consumer group, which resulted in 15% increase in sales
EDUCATION
Resume Worded Academic Center January 2018
Master of Business Administration - Sales and Marketing
Graduated with Honors
Resume Worded University May 2016
Bachelor of Commerce - Finance
Recipient of Full Academic Scholarship
Graduated Summa Cum Laude, Top 5% of class
SKILLS
Customer Service Tools: Zendesk, Salesforce, Zoho Desk, Freshdesk, LiveChat, Intercom
Financial Analysis Tools: Microsoft Excel, Tableau, Quickbooks, IBM SPSS
Communication: Reports generation, Written communication, Verbal communication
Languages: English (Native), Spanish (Conversational), Italian (Basic)
OTHER
Certifications: Customer Service Professional certification, Six Sigma Green Belt
Projects: Launched customer success project at Bank of America leading to 15% increase in customer retention
Leadership & Volunteering: Chair, Volunteer Committee, United Way Fundraising Campaign
Awards: President's Award for Outstanding Performance, Bank of America, 2019

How do I add skills to a Member Services Associate resume?

1
Review the job posting closely.

Go through the Member Services Associate posting you're applying to, and identify hard skills the company is looking for. For example, skills like Data Entry, Social Media and Customer Service are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Cashiering and Microsoft Access.

Add other common skills from your industry - such as Event Planning, Banking and Sales - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Loans, Cash Handling and Research - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Member Services Associate, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Member Services Associate, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Member Services Associate Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Member Services Associate job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Member Services Associate Skills and Keywords to Include On Your Resume

Member Services Associate Soft Skills

Here are common soft skills that appear on Member Services Associate job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Phone Etiquette
  • Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Member Services Associate Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
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Regulatory Affairs Associate (Entry Level)


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Cloud Services Developer


Resume Example
Sales Associate / Retail Salesperson


Resume Example
Sales Associate / Retail Salesperson


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Member Services Associate resume?

Here are some of the most popular skills we see on Member Services Associate resumes:

  • Customer Service
  • Data Entry
  • Social Media
  • Banking
  • Sales
  • Event Planning
  • Microsoft Access
  • Cashiering

What soft skills are common in Member Services Associate roles?

Soft skills like Time Management, Teamwork, Communication, Customer Satisfaction and Phone Etiquette are essential for Member Services Associate roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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