Guest Services Associate

Guest Services Associate Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Guest Services Associate job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category

Resume Skills: Hospitality Software

Resume Skills: Office Software

Resume Skills: Languages

Resume Skills: Customer Service

  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Customer Advocacy
  • Sales
  • Multichannel Communication
  • Service Recovery
  • Guest Relations
  • Complaint Resolution
  • Front Desk Operations
  • Customer Loyalty
  • Special Request Handling
  • Reservations Management
  •  Match your resume to these skills

Resume Skills: Cash Handling

Resume Skills: Research

Resume Skills: General Computing

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • G Suite
  • Information Management Systems
  • Email Communication (Outlook)
  • Computer Troubleshooting
  •  Match your resume to these skills

Resume Skills: Tech and Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Guest Services Associate Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Guest Services Associate Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Guest Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Marriott International January 2020 - Present
Guest Services Coordinator
Amplified guest satisfaction scores by 30% by implementing a new feedback system for immediate resolution of issues.
Planned and executed over 50 hospitality events in 2020 despite the pandemic, maintaining safe guidelines and preserving the hotel’s revenue.
Upheld exceptional online reputation by managing social media platforms, contributing to 40% increase in direct bookings in 2021.
Sharpened sales strategy, leading to a 25% increase in upselling of hotel services and amenities.
Championed the training of a team of 15 front office staff, enhancing productivity and efficiency in tasks by 35%.
Hilton Worldwide June 2017 - December 2019
Guest Services Supervisor
Efficiently managed a high-functioning team of 10 employees and reduced guest complaints by 50%.
Successfully boosted the hotel’s sales by 20% by implementing new marketing strategies.
Increased room occupancy rates by 15% in year 2019 by enhancing customer service efforts.
Resumé Worded January 2015 - May 2017
Customer Service Representative
Secured 98% in customer satisfaction surveys by swiftly resolving queries and concerns.
Improved customer retention rate by 25% by introducing a loyalty program.
Enhanced social media marketing efforts, which led to a 30% hike in brand visibility.
Resume Worded University December 2019
Master of Business Administration (MBA) - Hospitality Management
Concentration in Customer Experience Management
Resume Worded Academic Center May 2015
Bachelor of Science (B.S.) - Hospitality Administration / Management
Minor in Business Administration
Awards: Dean's List 2014 (Top 10%), Resume Worded Academic Excellence Award
Hospitality Management: Reservation Management, Front Office Operations, Hotel Administration, Food and Beverage Management, Hospitality Sales, Housekeeping Management
Technical Skills: Microsoft Office Suite (Advanced), Property Management Systems (PMS), Central Reservation Systems (CRS), Guest Relationship Management (GRM) software, Point Of Sale (POS) systems, Web Content Management Systems (WCMS)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Guest Service Professional (CGSP), AHLEI, 2020
Leadership & Volunteering: Community Service Chair, Hospitality Professional Society, 2016-2017, Organized and led volunteer events to support local community.
Workshops & Training: Completed Diversity Training Workshop, Marriott International, 2020
Projects: Led team project to redesign the online booking process, increasing customer satisfaction rates by 15%.
Your Name
Customer Experience Lead
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2021 - Present
Customer Experience Lead
Increased customer conversion rates by 35% through strategic redefinition of customer journeys and touchpoints.
Coordinated strategy for over 40 popular hospitality events, leading to a 20% surge in guest numbers despite pandemic challenges.
Instrumental in improving website SEO ranking leading to a 50% increase in organic traffic over 6 months.
Supervised a team of 22 customer service representatives, improving the efficiency of the team by 40%.
Played a key role in driving a 30% increase year over year in customer retention by optimizing customer service strategies.
Marriott International July 2018 - January 2021
Guest Relations Officer
Managed all aspects of customer service for a 374 room hotel, improving guest satisfaction rates by over 20%.
Streamlined the front office check-in process, reducing guest wait times by 60%.
Contributed to a 15% increase in food and beverage sales through upselling techniques.
Resumé Worded January 2015 - June 2018
Customer Service Assistant
Achieved highest customer satisfaction rating in the organization (98%) for the consecutive years 2016 and 2017.
Played a key role in optimizing the organization's social media outreach, increasing brand visibility by 35%.
Reduced customer complaints by 30% by implementing a new feedback mechanism.
Resume Worded Academic Center June 2020
Master of Business Administration (MBA) - Customer Experience Management
Specialization: Customer Satisfaction Metrics
Resume Worded University June 2015
Bachelor of Science in Hospitality Management
Elected as President of the Student Union
GPA: 3.96/4.00, Dean's List all semesters
Customer Experience Management: Net Promoter Score (NPS), CSAT, Customer Journey Mapping, Voice of Customer (VoC), Customer Retention, Churn Rate Analysis
Project Management: Agile, Scrum, Kanban, Project Planning, Budget Management, Stakeholder Management
Digital Tools: CRM Systems (Salesforce, HubSpot), MS Office Suite, Data Analysis (Excel, SQL), Survey Design (SurveyMonkey, Google Forms)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Customer Experience Professional (CCXP), Certified ScrumMaster (2020)
Leadership & Volunteering: American Customer Satisfaction Index (Member), United Way Community Volunteer (2017-Present)
Awards: Marriott Global Appreciation Award (2019), Resume Worded Employee of the Year (2016)
Courses: Dale Carnegie Leadership Training for Managers
Your Name
Chief Concierge
City, Country  •  (123) 456-789  •  [email protected]  •
Five Star Luxury Resorts May 2022 - Present
Chief Concierge
Spearheaded a team of 25 concierges at a luxury resort servicing over 400 rooms, improving overall guest satisfaction levels by over 40%.
Implemented a social media strategy that saw an increase of 50% in online engagement over a 1 year period.
Efficiently managed high-profile hospitality events and weddings resulting in a 35% increase in revenue for the fiscal year 2022.
Introduced a new suite of guest services that resulted in a 20% increase in per guest revenue in Q3 2022.
Oversaw front office operations and streamlined reception processes which improved check-in efficiency by 30%. January 2020 - April 2022
Customer Experience Manager
Managed a team of 15 staff and improved customer retention rates by 30%.
Served as a liaison between marketing and customer service, driving a 50% increase in successful cross-functional campaigns.
Led the development and implementation of a new customer support ticketing system that reduced response times by 40%.
Boutique Hotel Chain June 2017 - December 2019
Guest Service Specialist
Effective management resulted in a 35% increase in up-selling of premium services.
Played a crucial role in improving the hotel’s online rating from 3.7 to 4.3 on TripAdvisor.
Increased repeat guest numbers by 20% through a guest recognition program I initiated.
Resume Worded Institute May 2022
Certified Hotel Administrator (CHA)
Part-time Certification paralleling the role of Chief Concierge at Five Star Luxury Resorts
Resume Worded University May 2017
Bachelor of Arts in Hospitality Management
Minor in Business Administration
Awards: Hospitality Excellence Award (Class Top 5%)
Hospitality Management: Guest Relations, Room Service Management, Facilities Management, Front Desk Operations, Reservation Handling, Complaint Resolution
Softwares & Tools: Concierge Assistant Software, OPERA Property Management System, Microsoft Office Suite, Star Plus System, InTouch Guest Communication Software, Amadeus Hospitality
Languages: English (Native), French (Fluent), Spanish (Conversational), German (Basic)
Certifications: Certified Customer Service Manager (2020), Certified Guest Service Professional (2019)
Leadership & Volunteering: Hotel Association (Board Member and Secretary), Volunteering at local homeless shelter (Twice a month), Head Coach, Youth Soccer Team (Sundays)
Professional Development: Attended the Global Concierge Conference (2023, 2021), Regular participant in Hospitality Industry Webinars
Projects: Implemented a hotel-wide initiative to improve guest service score which resulted in a 15% rise in overall guest satisfaction survey
Your Name
Guest Services Associate
City, Country  •  (123) 456-789  •  [email protected]  •
Marriott International June 2018 - Present
Guest Services Associate
Bolstered company brand reputation with excellent hospitality management and ensured 100% customer satisfaction score over a period of 2 years
Meticulously handled front office operations, reducing customer check-in time by 30%
Spearheaded a cross-functional sales initiative that resulted in 20% boost in ancillary sales
Successfully managed cash handling and cashiering operations ensuring zero discrepancies in cash reports
Excelled in handling high-pressure situations, maintaining 99% positive customer feedback during peak tourism seasons
Hilton Worldwide April 2015 - May 2018
Front Desk Clerk
Implemented new data entry procedures that reduced processing time by 35%
Assisted in training of new hires, resulting in increased team efficiency by 25%
Handled food & beverage queries, resulting in a 15% increase in restaurant sales January 2013 - March 2015
Front Desk Assistant
Enhanced guest experience by handling their booking queries via phone and email, leading to a 10% increase in guest satisfaction
Maintained and updated customer information databases on Microsoft Access, improving data accessibility by 30%
Resume Worded Institute April 2015
Hotel Management Certification
This certification excelled my career to Front Desk Clerk at Hilton Worldwide
Resume Worded University December 2012
Bachelor of Arts - Hospitality Management
Specialization in Guest Service Management
Topped the program with GPA 3.8/4
Customer Service: Guest Relations, Complaint Resolution, Front Desk Operations, Customer Loyalty, Special Request Handling, Reservations Management
Tech and Tools: PMS (Property Management System), Opera Hotel Software, MARSHA, Microsoft office suite (Word, PowerPoint, Outlook
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Guest Service Professional (GSP) - American Hotel & Lodging Educational Institute
Leadership & Volunteering: Organized annual charity events for Marriott International. Raised funds over $50,000 for local charities
Awards: Employee of the year (2019) - Marriott International
Skills Development: Consistently participated in various training workshops & seminars related to hospitality and guest services
Your Name
Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2017 - Present
Customer Service Representative
Provided exemplary customer service over phone and email, achieving a customer satisfaction score of 97% for consecutive 3 years
Reduced customer support issues by 35% by optimizing feedback management system
Managed cash transactions with a turnover of over $10K daily, ensuring zero discrepancies
Effectively handled customer complaints on social media platforms leading to a 15% uplift in positive online brand mentions
Collaborated with the sales team in promotional events, resulting in a 20% increase in sales
Walmart May 2014 - June 2017
Developed rapport with a diverse clientele, that led to repeated business growth of 30%
Managed cash register during peak hours, maintaining 100% accuracy rate
Utilized downtime in organizing shelves, increasing in-store efficiency by 20% March 2012 - April 2014
Research Assistant
Contributed to market research studies aiding company's sales strategies, leading to 15% sales increase in targeted sectors
Used Microsoft Access to maintain and update research databases, improving access time by 40%
Resume Worded University May 2012
Bachelor of Arts - Communication Studies
Emphasis on Corporate and Organizational Communication
Graduated with Honors, Dean's List 2009 - 2012
Resume Worded Institute June 2017
Certification in Customer Service Management
Covered areas such as conflict resolution, CRM systems and customer engagement strategies
Part-time certification alongside professional endeavors
Customer Service: Conflict Resolution, Customer Relationship Management (CRM), Customer Advocacy, Sales, Multichannel Communication, Service Recovery
Cash Handling: POS System Operation, Cash Management, Sales Transactions, Returns & Refunds, Cash wrap operations, Inventory Assistance
Research: Data Collection, Interviewing, Coding and Analysis, Literature Review, Report Writing, Citations and References
General Computing: Microsoft Office Suite (Word, Excel, PowerPoint), G Suite, Information Management Systems, Email Communication (Outlook), Computer Troubleshooting
Certifications: Certified in Conflict Resolution Strategies (Certified in 2018), Certified Microsoft Office Specialist
Volunteering: Customer Service Trainer at Local Community Center, Cashier at Annual Charity Event
Additional Training: Completed advanced training in Sales and Customer Retention Techniques, Essential Writing Skills for Customer Service
Your Name
Front Desk Agent
City, Country  •  (123) 456-789  •  [email protected]  •
Hilton Worldwide October 2019 - Present
Front Desk Agent
Managed hotel front office operations, serving 200+ customers daily and earning a consistent 95% guest satisfaction rate
Boosted room sales by 20% through impactful interactions with guests, upselling services where appropriate
Coordinated with housekeeping and maintenance, ensuring rooms were prepared per guest requirements in advance
Circulated promotional offers on hotel property via Social Media, resulting in 25% increase in follower count
Successfully trained 5 new team members on front office operations, resulting in a more flexible schedule and improved staff morale
Resume Worded February 2016 - September 2019
Sales Associate
Exceeded sales targets by 30% selling high-ticket items in retail
Proactively managed customer queries and complaints, boosting customer retention by 25%
Utilized data entry software to quickly and accurately process customer transactions, improving checkout speed by 15%
Marriott International January 2014 - January 2016
Event Assistant
Assisted in planning and executing 50+ successful corporate and social events
Controlled the budget of several events, achieving savings of 15% on average by negotiating with vendors
Managed event registration, resulting in efficient attendee management and a 90% satisfaction rate for event execution
Resume Worded University June 2014
Bachelor of Arts - Hospitality Management
Specialisation in Hotel Front Office Management
Recipient of Resume Worded Hospitality Scholarship (Top 5% of class)
Resume Worded Academic Center December 2013
Professional Certification in Customer Service Excellence
Gained valuable insights into managing customer complaints and queries
Improved skills in up-selling and cross-selling hotel services and products
Hospitality Software: Opera PMS, Amadeus, IDS, Protel (Advanced)
Office Software: Microsoft Office (Word, Excel, PowerPoint), G Suite (Google Docs, Sheets, Slides)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Hotel Receptionist (CHR), Hotel Sales Pro Certification (2017)
Volunteering: Habitat for Humanity - Organized hotel fundraiser raising over $10,000
Professional Development: Attended Hospitality Industry Conferences - 2016, 2017, 2019
Awards: ‘Employee of the Month’ - Hilton Worldwide (February 2020), Top Sales Associate - Resume Worded (2017)
Your Name
Guest Services Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Guest Services Specialist
Managed Front Office operations to increase operational efficiency by 20% using advanced guest service management strategies.
Implemented an innovative social media campaign in direct relationship with guest services, causing a 40% jump in positive online reviews.
Streamlined the company’s event planning process, leading to an increase of event bookings by 30%.
Hilton Hotels & Resorts May 2019 - December 2021
Guest Relations Officer
Played a vital role in achieving 80% guest satisfaction over an 18-month period, through the implementation of front office improvement initiatives.
Increased up-selling revenue by 30% by implementing personalized guest service techniques.
Raised the Food & Beverage sales by 20% by recommending dining options based on guest preference. June 2016 - April 2019
Hotel Receptionist
Earned 'Employee of the Quarter' four times for consistently high guest service ratings.
Decreased check-in time by 15% which improved the guest experience and increased hospitality efficiency.
Resume Worded Institute December 2021
Graduate Certificate in Customer Relationship Management
Focus on improving customer satisfaction from end-to-end guest experiences
Relevant coursework: Conflict Resolution, Managing Customer Relationships, Guest Services Excellence
Resume Worded University May 2016
Bachelor of Arts in Hospitality Management
Specialized in Hotel & Resort Management
Awards: Dean's List 2015 (Top 20%), Winner of the annual Hospitality Case Competition (team event)
Guest Services: Guest Relations, Conflict Resolution, Reservation Systems (Hilton HHonors, ResNexus, Hotel Key), Guest Satisfaction Metrics
Communication: Verbal/Written Communication, Customer Service, Interpersonal Skills, Empathy
Technical: Microsoft Office Suite, CRM Software (Salesforce, Zoho), POS Systems, Electronic Key Card Systems
Languages: English (Native), Spanish (Fluent), French (Basic)
Certifications: Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute, 2020
Volunteering: Food Bank Volunteer - Feed America, 2019- Present
Awards: Employee of the Year - Hilton Hotels & Resorts, 2020
Professional Development: Graduate, Hilton's Elevate Leadership Program - 2020
Your Name
Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Customer Service Representative
Enhanced customer service strategy resulting in a 35% reduction in support issues.
Orchestrated a customer-focused social media strategy contributing to a 50% increase in customer interactions
Influenced a new ticket handling system, reducing average close-out time by 3 hours, increasing team efficiency.
Hyatt Hotels Corporation April 2019 - December 2021
Front Desk Agent
Achieved a 25% increase in room sales with strategic up-selling techniques.
Solidified the company's event management process, leading to an increase of 40% in corporate event bookings.
Reduced the check-in/out time by optimizing the front office process, improving overall customer service efficiency. August 2015 - March 2019
Reduced cash handling errors by 18% through the implementation of stringent cash handling procedures.
Achieved 'Cashier of the Year' for three consecutive years due to high customer service ratings and efficient handling of transactions.
Resume Worded University May 2015
Bachelor of Arts in Communication Studies
Minors in Human Resources and Psychology
Dean's List 2014 (Top 10%)
Resume Worded Institute April 2014
Certified Customer Service Professional (CCSP)
Certification awarded through Customer Service Institute of America
Customer Service Tools: Zendesk, Salesforce, NetSuite, Zoho Desk, RingCentral, Freshdesk
Communication Software: Microsoft Teams, Slack, Google Meet, Zoom, WebEx
Document & Data Management: MS Office Suite (Word, Excel, PowerPoint), Google Drive, SharePoint
Certifications: Certified Front Desk Representative (CFDR) from the American Hotel & Lodging Educational Institute (2019)
Volunteering: Volunteer at She’s the First, a global charity for girls’ education (2015-Present)
Awards: Employee of the Month at Hyatt Hotels Corporation (May 2021)
Professional Development: Attended Customer Service & Customer Retention workshop (2018)
Your Name
Hotel Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Hotel Receptionist
Managed front office operations, resulting in consistent high-performance customer service ratings.
Initiated an effective marketing plan that promoted hotel amenities, leading to a noteworthy 15% increase in profits from hotel services.
Coordinated with hospitality management team to improve event planning process leading to a 25% increase in banquet bookings.
Marriott International May 2018 - December 2021
Front Office Assistant
Facilitated an effective communication strategy between departments, resulting in enhanced guest service and a 10% decrease in internal errors.
Championed a new customer service approach that increased guest satisfaction ratings by 20%.
Assisted in hospitality management to expedite room service, leading to a 15% increase in food & beverage sales. February 2015 - April 2018
Sales Associate
Successfully promoted tourism packages, significantly improving add-on sales by 25%.
Provided premier customer service contributing to 80% repeat customer rate.
Resume Worded Institute February 2018
Certification in Front Office Operations
Focused on customer service and sales techniques, conflict resolution, and administrative tasks in a hotel setting
Resume Worded University June 2015
Bachelor's Degree in Hospitality Management
Courses included: Hospitality Marketing, Accounting, and Hotel Operations Management
Recipient of the Hospitality Excellence Scholarship
Customer Service: Conflict Resolution, Negotiation, Complaint Handling, Hospitality Management
Administrative: Data Entry, Scheduling, Record Keeping, Inventory Management
Technical: Microsoft Office (Word, Excel, PowerPoint), Property Management Systems (PMS), CRM Software
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
Volunteering: Assisted in local community outreach programs in partnership with Marriott International
Awards: Employee of the Month - Marriott International (July 2019, November 2020)
Courses: Completed coursework in Advanced Communication for Hospitality Professionals

How do I add skills to a Guest Services Associate resume?

Review the job posting closely.

Go through the Guest Services Associate posting you're applying to, and identify hard skills the company is looking for. For example, skills like Tourism, Customer Service and Social Media are possible skills. These are skills you should try to include on your resume.

Add industry skills like Front Office and Hospitality.

Add other common skills from your industry - such as Sales, Hospitality Management and Microsoft Access - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Cash Handling, Research and Retail - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Guest Services Associate, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Use the exact job title.

Try to add the exact job title, Guest Services Associate, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Guest Services Associate Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Guest Services Associate job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Guest Services Associate Skills and Keywords to Include On Your Resume

Guest Services Associate Soft Skills

Here are common soft skills that appear on Guest Services Associate job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Interpersonal Skills
  • Public Speaking
  • Phone Etiquette

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Guest Services Associate recruiter sees it. For free.

Guest Services Associate Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Operations Associate (Entry Level Operations Manager)

Resume Example
Sales Associate / Retail Salesperson

Resume Example
Regulatory Affairs Associate (Entry Level)

Resume Example
Cloud Services Developer

Resume Example
Sales Associate / Retail Salesperson

Resume Example
Sales Associate / Retail Salesperson

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Guest Services Associate resume?

The most common skills and keywords we found on Guest Services Associate resumes and job postings were Customer Service, Hospitality, Front Office, Microsoft Access, Hospitality Management, Sales, Tourism and Social Media.

Skills like Cash Handling, Retail, Research, Data Entry and Food & Beverage also appeared on related job postings.

What are common Guest Services Associate soft skills?

Soft skills like Teamwork, Time Management, Communication, Customer Satisfaction and Leadership are essential for Guest Services Associate roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.

Get expert insights from hiring managers