Customer Relationship Management Analyst

Customer Relationship Management Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Relationship Management Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Salesforce.com Administration
  • Customer Relationship Management (CRM)
  • Salesforce.com
  • Salesforce Sales Cloud
  • SQL
  • Apex Data Loader
  • Microsoft Dynamics CRM
  • Business Analysis
  • Salesforce.com Implementation
  • Salesforce.com Development
  • Tableau
  • Salesforce.com Consulting
  • Salesforce Training
  • Salesforce Marketing Cloud
  • Database Marketing
  • Data Analysis
  • Analytics
  • Business Intelligence (BI)
  • CRM Integration
  • Microsoft Dynamics
  •   Show full list

Resume Skills: CRM Systems

  • Salesforce
  • Microsoft Dynamics
  • SAP CRM
  • Oracle Siebel
  • Zoho CRM
  • Zendesk
  • HubSpot CRM
  • Microsoft Dynamics 365
  • ACT!
  • Pipedrive
  • Oracle CRM
  • Zoho
  • Intercom

Resume Skills: Data Analysis

  • Python
  • R
  • SQL
  • Excel
  • SPSS
  • Tableau
  • Google Analytics
  • Power BI

Resume Skills: Project Management Tools

  • Jira
  • Asana
  • Trello
  • Smartsheet
  • Basecamp
  • MS Project
  • Agile
  • Scrum
  • JIRA

Resume Skills: Business Intelligence Tools

  • PowerBI
  • QlikView
  • Domo
  • Looker
  • ThoughtSpot
  • Zoho Analytics

Resume Skills: Other Technical

  • MS Office Suite
  • Google Workspace
  • Project Management (Jira)
  • Statistical Analysis
  • Predictive Modelling

Resume Skills: Digital Marketing

  • SEO
  • PPC
  • Social Media Marketing
  • Content Marketing
  • Email Marketing
  • Mobile Marketing

Resume Skills: Programming

  • Java
  • C++
  • SQL
  • JavaScript
  • Python
  • HTML/CSS

Resume Skills: Databases

  • SQL Server
  • Oracle
  • MySQL
  • NoSQL
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Relationship Management Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Relationship Management Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Relationship Management Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Senior Customer Relationship Management Analyst
Leveraged Salesforce.com Administration and CRM to enhance customer profiling, leading to 20% increase in customer retention within 1 year.
Implemented Salesforce.com Development to automate routine tasks, resulting in 30% efficiency gain and freeing up staff time for more strategic issues.
Utilized Tableau and Analytics to create visualizations of customer behavior, playing a significant role in shaping the company's marketing strategy
Integrated Salesforce.com Marketing Cloud, boosting email marketing success rate by 40%
Led cross-functional teams to synchronize efforts between marketing, sales and customer service, significantly improving customer experience.
Bank of America May 2017 - December 2019
CRM Analyst
Spearheaded the integration of CRM system using Apex Data Loader, reducing manual data input by 50%
Applied SQL & Data Analysis skills to improve data quality by 25%, enhancing the accuracy of customer relationship management
Boosted Business Intelligence (BI) capabilities using Salesforce.com Consulting, leading to quicker and more precise decision-making processes.
Coached.com April 2015 - April 2017
Junior CRM Analyst
Assisted in Salesforce.com Implementation, which led to a 15% increase in sales within the first quarter
Supported the execution of Database Marketing, resulting in 20% more customer conversions
Enhanced data accuracy by 30% through Salesforce Training, resulting in improved customer targeting.
EDUCATION
Resume Worded University January 2015
Master of Science (M.S.) in Data Analytics
Specialized in Predictive Modelling and Customer Data Analytics
Resume Worded Academic Center April 2014
Certification in Customer Relationship Management (CRM)
Courses covered: CRM Best Practices, CRM Analysis, Customer Retention Strategies
SKILLS
CRM Systems: Salesforce, Microsoft Dynamics, SAP CRM, Oracle Siebel, Zoho CRM, Zendesk
Data Analysis Tools: Python, R, SQL, Excel, SPSS, Tableau
Business Intelligence Tools: PowerBI, QlikView, Domo, Looker, ThoughtSpot, Zoho Analytics
Other Technical Skills: MS Office Suite, Google Workspace, Project Management (Jira), Statistical Analysis, Predictive Modelling
OTHER
Certifications: Certified Data Analyst - Microsoft (2019), Certified Salesforce Administrator
Awards: Awarded ‘Analyst of the Year‘ at Coached.com (2016), Bank of America Employee of the Year (2018)
Professional Affiliations: Member of the Institute of Analytics Professionals of America (IAPA)
Volunteering: Counselor at TechBridge – Nonprofit that introduces underprivileged children to tech (2018-Present)
Your Name
CRM Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Ford Motor Company April 2018 - Present
CRM Manager
Increased sales by 30% within 18 months by optimizing the CRM Integration using Dynamics 365
Guided a team of CRM Analysts in Salesforce Sales Cloud, which led to a more streamlined sales process
Delivered training on Microsoft Dynamics CRM, significantly improving staff proficiency.
Applied analytics to better understand customer behavior, leading to a customer satisfaction rate increase of 15%
Oversaw the implementation of Microsoft Dynamics, positively affecting the company's overall relationship with its customers.
Resume Worded June 2012 - April 2018
Senior CRM Analyst
Developed comprehensive reports using Business Analysis and Salesforce.com, helping inform strategic business decisions
Collaborated with IT team to customize CRM, reducing report generation time by 40%
Initiated a Salesforce Training program, resulting in a 25% increase in CRM user proficiency.
EDUCATION
Resume Worded Academic Center June 2012
Master of Business Administration - Marketing
Concentration in Customer Relationship Management
Resume Worded University May 2010
Bachelor of Business Administration - Marketing
Minors in Information Technology
Member of Resume Worded Marketing Guild
SKILLS
CRM Software: Salesforce, Zoho CRM, HubSpot CRM, Microsoft Dynamics 365, ACT!, Pipedrive
Data Analysis: SQL, SPSS, Google Analytics, Excel, Tableau, Power BI
Digital Marketing: SEO, PPC, Social Media Marketing, Content Marketing, Email Marketing, Mobile Marketing
Project Management Tools: Jira, Asana, Trello, Smartsheet, Basecamp, MS Project
Your Name
CRM Consultant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com August 2019 - Present
CRM Consultant
Improved client businesses by providing Salesforce.com Consulting, resulting in better customer relationships and 20% increase in customer loyalty.
Applied thorough knowledge of CRM Integration to streamline client's customer support systems, reducing customer complaints by 15%
Implemented Salesforce Marketing Cloud for a client, boosting their email marketing success rate by 35% within 6 months.
Proficient in Salesforce.com Administration, increased client's revenue by 30% within 1 year by optimizing customer profiling
Facilitated client's Business Intelligence (BI) capabilities using Tableau, leading to quicker and more precise decision-making processes.
Bank of America January 2015 - July 2019
Senior CRM Analyst
Implemented Apex Data Loader, reducing the time spent on manual data input by 40%
Applied SQL & Data Analysis skills to improve data quality by 20%, resulting in more accurate customer profiles
Managed Analytics to create visualizations of customer data, ensuring the company's marketing department had precise and up-to-date customer insights.
EDUCATION
Resume Worded Academic Center June 2014
Master of Business Administration - Management Information Systems
Recipient of the Academic Excellence Award for outstanding performance
Resume Worded University May 2010
Bachelor of Science - Computer Science
Minors in Business Administration and Statistics
Dean's List 2008 - 2010 (Top 10%)
SKILLS
CRM Platforms: Salesforce, Oracle CRM, Microsoft Dynamics, Zoho, Intercom
Programming: Java, C++, SQL, JavaScript, Python, HTML/CSS
Databases: SQL Server, Oracle, MySQL, NoSQL
Project Management & Tools: Agile, Scrum, JIRA, Trello
OTHER
Certifications: Certified Salesforce Administrator, Project Management Professional (PMP)
Volunteering: Tech Mentor at Coached Coding Bootcamp, Virtual Tutor for a non-profit benefiting underprivileged children
Publications: Authored 'CRM Implementation & Strategy' - a popular LinkedIn article series read by over 50,000 professionals.
Awards: Employee of the Year at Bank of America (2018), Innovator Award at Coached.com (2020), Salesforce MVP (2019)

How do I add skills to a Customer Relationship Management Analyst resume?

1
Review the job posting closely.

Go through the Customer Relationship Management Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Salesforce Sales Cloud, Business Analysis and SQL are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Salesforce.com and Apex Data Loader.

Add other common skills from your industry - such as Salesforce.com Administration, Microsoft Dynamics CRM and Customer Relationship Management (CRM) - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like CRM Integration, Data Analysis and Tableau - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Customer Relationship Management Analyst resume, so try to include any examples of where you led a project or managed other people.

5
Emphasize your sales skills.

As the job title suggests, sales and communication are important elements of Customer Relationship Management Analyst roles. Through your bullet points, show hiring managers evidence of how you have generated new customers.

6
Use the exact job title.

Try to add the exact job title, Customer Relationship Management Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Relationship Management Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Relationship Management Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Relationship Management Analyst Skills and Keywords to Include On Your Resume

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Customer Relationship Management Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What are the top skills you should add to your Customer Relationship Management Analyst resume?

Some popular Customer Relationship Management Analyst hard skills are Salesforce.com Administration, Customer Relationship Management (CRM), Salesforce.com, Salesforce Sales Cloud, SQL, Apex Data Loader, Microsoft Dynamics CRM and Business Analysis.

Depending on the job you apply to, skills like Tableau, Analytics, CRM Integration, Data Analysis and Salesforce.com Implementation can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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