Collections Specialist

Collections Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Collections Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Debt Collection
  • Microsoft Access
  • Data Collection
  • Cash Collection
  • Finance
  • Customer Service
  • Financial Services
  •  Find out what your resume's missing
  • Marketing
  • Banking
  • Financial Analysis
  • Data Analysis
  • Collection Development
  • Accounting
  • Administration
  • Credit Analysis
  • Management
  • A/R Collections
  • UNIX System V
  • Accounts Receivable (AR)
  • Contact Centers
  • Credit
  • Sales
  • Risk Management
  • Account Management

  •   Show full list

Resume Skills: Data Analysis

  • Microsoft Excel
  • SQL
  • Tableau
  • Google Analytics
  • CRM
  • SAP
  • Oracle Financials
  • QuickBooks
  • Microsoft Office Suite (Advanced Excel, Word, PowerPoint)
  • Planning and Budgeting Cloud Service (PBCS)
  •  Match your resume to these skills

Resume Skills: Techniques

Resume Skills: Applications

Resume Skills: Frameworks

Resume Skills: Languages

Resume Skills: Software and Platforms

Resume Skills: Financial Analysis

Resume Skills: Accounting Principles

Resume Skills: Collections Software

Resume Skills: Negotiation & Compliance

Resume Skills: Multilingual

Resume Skills: Debt Collection Methods

Resume Skills: Compliance & Regulations

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Collections Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Collections Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Credit Collections Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Senior Credit Collections Analyst
Led a cross-functional team and created a comprehensive A/R collection strategy, which reduced Days Sales Outstanding (DSO) by 20% within the first quarter of implementation.
Acted as a key contributor to the annual financial forecasting process, improving accuracy by 15%, which helped the firm manage its liquidity effectively.
Conducted detailed credit analysis for high-value clients, reducing potential credit risk exposure by 30%.
Skillfully managed disputes resolution, resulting in a 90% success rate in preventing escalation to legal action.
Implemented SAP products, modernizing and streamlining financial reporting operations, improving real-time visibility and decision-making ability. June 2018 - December 2021
Credit Collections Analyst
Reduced average debt collection period by 30 days via prompt invoicing and persistent follow-ups, which improved overall cash flow of the firm.
Automated account reconciliation operations, saving around 10 hours per week and increasing the accuracy rate by 20%.
Worked closely with the accounts payable team to reconcile discrepancies, which reduced interdepartmental conflicts by 40%.
Bank of America January 2016 - June 2018
Assistant Credit Analyst
Assisted in managing $1M worth of accounts receivables, which improved cash management by over 15%.
Worked on a project that increased accounts receivable turnover ratio by 1.5 times over a year, reducing company financial risk.
Resume Worded University June 2020
Master of Business Administration - Finance
Focus: Credit Analysis and Financial Management
Resume Worded University May 2016
Bachelor of Commerce - Finance
GPA: 3.8/4.0 Top 10% of class
Financial Analysis Tools: SAP, Oracle Financials, JD Edwards, Quickbooks, Excel
Financial Regulations: SOX, GAAP, IFRS, Basel III, Dodd-Frank Act
Credit Analysis: Credit Risk Management, Portfolio Management, Collections Strategies, Risk Evaluation, Debt Recovery
Technical Skills: Microsoft Office, SQL, VBA, Tableau, CRM platforms
Certifications: Certified Credit Professional (CCP) - Credit Institute of Canada, Certified Financial Analyst (CFA) - Level I
Volunteering: Volunteer Financial Advisor - Credit Counseling Society
Professional Development: Regularly participate in finance webinars and workshops, Continuous learning via Coursera and edX (Financial Markets, Corporate Finance, Credit Risk Modeling)
Your Name
Collections Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2022 - Present
Senior Collections Analyst
Devised and implemented improvements in debt collection processes, achieving a record 50% increase in recovered funds within the first quarter.
Initiated new credit control system, which enhanced financial analysis and cash collection capacity by 25%.
Played a pivotal role in account management, recuperating over $2M in overdue payments within a year.
Led an initiative to streamline communication channels with delinquent customers, leading to a 35% reduction in escalated cases. July 2019 - January 2022
Collections Analyst
Implemented an innovative negotiation strategy that recovered 75% of delinquent accounts without resorting to aggressive tactics.
Achieved a 99% success rate in dispute resolution, vastly reducing potential legal complications.
Saved the company $50K per quarter by utilizing detailed financial reporting to identify and address erroneous billings promptly.
JPMorgan Chase & Co. February 2016 - June 2019
Credit Control Assistant
Responsible for managing a portfolio of over 500 clients, cutting down non-payment rates by 20% within a year.
Assisted in the creation of a comprehensive credit risk assessment model, increasing the efficiency of the credit analysis process by 40%.
Resume Worded University June 2015
Master of Business Administration - Finance
Specialization in Debt Collection and Credit Control Procedures
Resume Worded Academic Center May 2013
Bachelor of Commerce - Accounting and Finance
Graduated with First Class Honors
Minors in Business Administration and Risk Management
Debt Collection: Skip Tracing, Dunning, Collections Strategy, Bad Debt Recovery, Repayment Plans, Debts Management
Accounting & Finance Softwares: Oracle, FICO, SAP, QuickBooks, Sage 50 Accounting, Microsoft Dynamics GP
Reporting Tools: Microsoft Excel (Advanced), Tableau, PowerBI, Google Sheets
Regulatory Compliance: FDCPA, Dodd-Frank Act, Basel III, Sarbanes-Oxley Act, Bankruptcy Laws, Credit Laws
Certifications: Certified Credit Professional (CCP), Institute of Credit Management (ICM)
Professional Affiliations: Member, American Collectors Association (ACA), Member, Credit Management Association (CMA)
Awards & Accolades: Awarded 'Top Performer' for exceptional collection performance at JPMorgan Chase & Co., 2018
Continuous Learning: Attended annual Debt Collection Symposium, 2019-2022
Your Name
Credit Control Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2022 - Present
Senior Credit Control Analyst
Spearheaded the automation of the general ledger system, saving 10 hours of manual work each week and increased data accuracy.
Enhanced the firm's forecasting model, resulting in a more accurate cash flow projection with errors reduced by 18%.
Monitored a portfolio of over $5M worth accounts receivable, recovering 98% of overdue payments within the financial year.
Reduced credit risk by instigating rigorous financial analysis procedures for high-risk accounts, leading to a 25% decline in bad debts. August 2019 - February 2022
Credit Control Analyst
Managed credit control operations and maintained debtor days within targeted limits, resulting in a 17% overall decrease in aged debt within a year.
Functioned as a liaison between finance and sales teams, enhancing account reconciliation process efficiency by 30%.
Developed and executed a customer-centric collections management strategy, resulting in a 45% improvement in recovery rate.
CitiBank February 2017 - August 2019
Credit Analyst
Performed rigorous credit analysis, averting potential credit risks amounting to $500K in potential losses.
Managed and updated customer credit files, ensuring data integrity and contributing to a 10% improvement in credit decision accuracy.
Resume Worded Institute February 2022
Certified Credit Professional (CCP) designation
Attained top 10% class scores in exam
Resume Worded University May 2017
Master of Business Administration - Finance
Specialized in Credit Risk Management
Finance Software: Oracle Financials, SAP S4/HANA, Microsoft Dynamics GP, QuickBooks
Data Analysis Tools: Tableau, Excel (Pivot Tables, VLOOKUP), Python (pandas, numpy, scipy, statsmodels)
Credit Management Techniques: Credit Risk Analysis, Collection Strategies, Aging Schedule Analysis, Debt Recovery Techniques
Compliance Testing: SOX Compliance, IFRS, GAAP, KYC, AML
Certifications: Certified Financial Analyst (CFA) - Level I (2021)
Awards: Employee of the Year - (2020), Spot Award - CitiBank (2018)
Professional Development: Completed ‘Advanced Credit Management’ seminar (2020)
Volunteering: Treasurer - Local School Board (2018-present)
Your Name
Collections Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2020 - Present
Collections Specialist
Enhanced A/R collections by developing and implementing a customer-centric approach, leading to a 35% reduction in overdue payments
Developed robust data analysis processes to trend payment behaviors, helping prioritize collection efforts; resulted in 20% increase in cash collection
Managed and revised the entire contact centers script; which improved recovery rates by 15%
Implemented a new credit analysis mechanism that resulted in successful collection in 90% of cases
Skilled in UNIX System V; used to streamline data management and improve efficiency by 30%
Citigroup May 2015 - May 2020
Senior Collection Officer
Led the department in debt collection for three consecutive years; collecting an average of $2M annually
Grew department revenue by $500K through strategic marketing of financial services
Created a tailored banking solution for large clients; increasing customer satisfaction by 25%
Spearheaded the use of Microsoft Access in tracking payment schedules; reducing administrative efforts by 20%
RBC May 2011 - May 2015
Collection Officer
Played a crucial role in the collection development by establishing strong client relationships, resulting in a 15% drop in delinquencies
Demonstrated proficiency in accounting, reducing errors in financial statements by 30%
Succeeded in maintaining a customer service level of 98% throughout the tenure
Resume Worded University May 2015
Master of Business Administration - Finance
Specialization in Commercial Credit Operations
Resume Worded Institute May 2011
Bachelor of Commerce - Finance
Minor in Business Law
Award: Top performer in Corporate Finance
Techniques: Debt Collection, Debt Recovery, Bankruptcy Laws, Negotiation
Applications: Microsoft Office Suite (Excel, Word, PowerPoint), FICO Debt Manager, Experian's Collection Management software, CollectMax, ACE
Frameworks: Six Sigma (Knowledgeable), TQM (Knowledgeable)
Languages: English (Native), Spanish (Fluent), French (Basic)
Certifications: Certified Credit and Collection Specialist, Certified in Loan Operations
Volunteering: Financial Literacy Outreach - Conducted workshops on effective personal finance management in local communities
Projects: Successfully initiated a process-improvement project in Citigroup, leading to a 15% increase in recovery rates
Awards & Achievements: Recognized as 'Employee of the Year' in 2017 and 2019 at Citigroup
Your Name
Debt Collection Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE August 2017 - Present
Debt Collection Specialist
Spearheaded a team of 10 to achieve a record-breaking collection target of $3M annually
Managed in-depth financial analysis to identify defaulters, resulting in a 25% reduction in Bad Debts
Implemented systematic data collection procedures, increasing the processing speed by 20%
Increased team efficiency by 15% by promoting robust training on financial services and credit analysis
Applied strategic use of Microsoft Access, realizing 30% time saving
JPMorgan Chase August 2012 - August 2017
Collections Team Lead
Boosted collection rate by 20% by fostering improved customer service skills within the team
Developed and executed an innovative marketing strategy to promote banking and financial services; increasing client acquisitions by 10%
Led team to improve A/R collections by 25% utilizing modern collection methodologies
PNC Financial Services August 2008 - August 2012
Credit Analyst
Managed accounts receivable, reducing overdue accounts by 20%
Assisted in developing debt collection strategies, resulting in revenue increase of $500K
Resume Worded University June 2012
Master of Business Administration - Finance
Financial leadership concentration
Cum Laude
Resume Worded Academic Center May 2008
Bachelor of Commerce - Accounting
Business Accountancy and Audit specialization
Financial Analysis Tools: SAP, Oracle Financials, QuickBooks, Microsoft Office Suite (Advanced Excel, Word, PowerPoint), Planning and Budgeting Cloud Service (PBCS)
Multilingual: English (Native), Spanish (Fluent), French (Conversational)
Debt Collection Methods: Skip tracing, Field visits, Settlement negotiation negotiation, Repayment scheduling, Bad debt recovery, Dunning procedure
Compliance & Regulations: Fair Debt Collection Practices Act (FDCPA), Credit reporting, Consumer Financial Protection Bureau (CFPB) guidelines, Compliance documentation
Certifications: Certified Credit & Collection Professional (CCCP) - 2020
Leadership & Volunteering: Financial Literacy Advocate, Resume Worded Community Volunteer - 2018-Present
Professional Development: Attended Annual Collections and Operations Conference - 2019, 2020
Awards: ‘Above and Beyond’ Award for Excellent Customer Service at - 2019
Your Name
Accounts Receivable Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2016 - Present
Accounts Receivable (AR) Specialist
Foresaw and managed risks via credit analysis, reducing credit losses by 10% on $5M in receivables
Accomplished administration goals by settling 95% of delinquent accounts
Proficient in UNIX System V; used for vital data analysis, resulting in 20% enhanced accuracy
Instrumental in collection development; recovered debts of 100+ clients in 2021
Managed successful reconciliation of $1M aged receivables within 3 months
Wells Fargo September 2010 - January 2016
Senior Accounts Receivable Associate
Reduced DSO from 60 to 45 days, realizing an exceptional A/R collections rate of 90%
Initiated and led a refined process of customer service which resulted in a 10% improvement in client ratings
Slashed administrative time by 15% through proficient use of Microsoft Access
Bank of America August 2007 - September 2010
Accounts Receivable Associate
Analyzed 150+ delinquent accounts each month, recovering over $50k in debt annually
Played a key role in 10% improvement in cash collection efficiency by streamlining processes
Resume Worded University June 2010
Master of Business Administration (MBA) - Accounting
Concentration in Financial Accounting and Reporting
Resume Worded University May 2007
Bachelor of Business Administration (BBA) – Finance
Graduated Cum Laude
Courses: Advanced Accounts Payable Management, Accounts Receivable & Credit Policies Management
Software and Platforms: SAP, Oracle Financials, QuickBooks, Microsoft Dynamics, Excel (Pivot Tables, VLOOKUP, Macros)
Financial Analysis: Financial Reporting, Financial Forecasting, Financial Statement Analysis, Risk Analysis, Credit Control
Accounting Principles: GAAP, Adjusting Entries, Internal Controls, Reconciliation, Cash Flow Management
Certifications: Certified Public Accountant (CPA)
Languages: English (Native), Spanish (Conversational)
Professional Development: Attended annual Finance Professionals Symposium since 2016

How do I add skills to a Collections Specialist resume?

Review the job posting closely.

Go through the Collections Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Debt Collection, Data Collection and Financial Services are possible skills. These are skills you should try to include on your resume.

Add industry skills like Finance and Marketing.

Add other common skills from your industry - such as Microsoft Access, Cash Collection and Customer Service - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Contact Centers, Credit and Risk Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show how you have strong attention to detail.

A good Collections Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Collections Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Collections Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Collections Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Collections Specialist Skills and Keywords to Include On Your Resume

Collections Specialist Soft Skills

Here are common soft skills that appear on Collections Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Communication
  • Team Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Collections Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Resume Example

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Collections Specialist resume?

Some popular Collections Specialist hard skills are Debt Collection, Microsoft Access, Data Collection, Cash Collection, Finance, Customer Service, Financial Services and Marketing.

Depending on the job you apply to, skills like Management, Credit, Risk Management, Contact Centers and Accounting can also be good to include on your resume.

What soft skills do hiring managers expect for a Collections Specialist role?

Soft skills like Negotiation, Public Speaking, Communication, Time Management and Leadership are essential for Collections Specialist roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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