Collections Manager

Collections Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Collections Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Debt Collection
  • Collections Management
  • Banking
  • Cash Collection
  • Portfolio Management
  • Risk Management
  • Loans
  • Collection Strategy
  • Recoveries
  • Management Information Systems (MIS)
  • Credit
  • Finance
  • Credit Risk
  • Retail Banking
  • Business Relationship Management
  • Monitoring Performance
  • Collection Development
  • Financial Services
  • Vendor Management
  • Financial Audits
  • Financial Risk
  • Financial Statements
  • Accounts Receivable (AR)
  • Museum Collections
  • Financial Accounting
  • Financial Planning
  • Credit Analysis
  • Cataloging
  • Museums
  • Contact Centers
  •   Show full list

Resume Skills: Credit Management

  • Credit Risk Analysis
  • Collections Strategy
  • Debt Recovery
  • Payment Negotiation

Resume Skills: Financial Systems

  • MS Excel
  • Oracle Financials
  • SAP
  • QuickBooks

Resume Skills: Regulatory Compliance

  • Fair Debt Collection Practices Act (FDCPA)
  • Consumer Credit Protection Act (CCPA)
  • Bank Secrecy Act (BSA)

Resume Skills: Languages

  • English
  • Spanish
  • French
  • Spanish (Fluent)

Resume Skills: Collections Management

  • Debt Collection Techniques
  • Credit Analysis
  • Credit Laws Awareness
  • Risk Management
  • Payment Plan Creation
  • Portfolio Management

Resume Skills: Financial Software

  • Experian
  • LexisNexis
  • Equifax
  • Creditor Rights Software
  • Sage 50 Cloud Accounting
  • Oracle Financial Services
  • FICO Debt Manager
  • ACE Collect
  • CSS Impact
  • AutoPal

Resume Skills: Data Analytics

  • Microsoft Excel
  • Tableau
  • Power BI
  • Data Modeling
  • SQL

Resume Skills: Techniques

  • Risk Assessment
  • Data Analysis
  • Payment Negotiation
  • Fraud Detection
  • Legislation Compliance
  • Conflict Resolution

Resume Skills: Billing Systems

  • Oracle Financials
  • SAP
  • QuickBooks
  • Microsoft Dynamics

Resume Skills: Federal Regulations

  • Fair Debt Collection Practices Act (FDCPA)
  • Fair Credit Reporting Act (FCRA)
  • Bankruptcy Rules

Resume Skills: Corporate Software

  • Microsoft Excel
  • Microsoft PowerPoint
  • Google Suite

Resume Skills: General

  • Complex Problem Solving
  • Credit Risk Analysis
  • High-volume Collections
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Collections Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Collections Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Collections Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2021 - Present
Collections Coordinator
Streamlined the billing process, resulting in a 30% reduction in late payments and improving overall cash collection.
Managed Accounts Receivable of over $5M, maintaining accurate financial records and performing account reconciliation with a 100% accuracy score.
Implemented a data entry automation strategy, increasing team efficiency by 50% and reducing process time.
Consistently exceeded the customer service score by 20%, by managing sensitive situations involving billing disputes or issues.
Oversaw the credit control process, ensuring timely debt payment and enhancing the company’s cash position by 25%.
Coached.com June 2018 - December 2020
Accounts Receivable Specialist
Performed comprehensive financial analysis, identifying trends in accounts and reducing uncollected payments by 35%.
Responsible for accurate and reliable invoicing, deescalating potential issues and reducing related customer queries by 40%.
Implemented and maintained new account management strategies which increased payment efficiency by 20% and decreased billing errors by 15%.
ABC Corporation February 2016 - May 2018
Billing Clerk
Integrated new accounting software, which streamlined the accounts payable process increasing efficiency by 25%.
Successfully enforced U.S. Health Insurance Portability and Accountability Act (HIPAA) regulations, resulting in a 100% compliance rate.
EDUCATION
Resume Worded Institute December 2018
Certified Credit Counselor
Certification recognized by the National Foundation for Credit Counseling
Resume Worded University May 2016
Bachelor of Arts in Business Administration - Finance
Specialized in Managerial Accounting and Financial Planning
Dean's List 2015 (Top 10%)
SKILLS
Accounting Software: QuickBooks, Xero, Zoho Books, FreshBooks, Wave, Kashoo
Office Software: MS Excel, MS Word, MS PowerPoint, Google Suite
Collections Software: FICO, Experian, TransUnion, LexisNexis Risk Solutions, Payliance
Communication: Email Communication, Business Correspondence, Phone Communication, Interpersonal Communication
OTHER
Certifications: Certified Accounts Receivable Specialist (CARO) - 2020
Leadership & Volunteering: Financial Literacy Advocate - Liaised with local schools to organize and lead financial education workshops, Resume Worded CSR Team
Professional Development: Attended Annual Accounts Receivable & Order-to-Cash Conference - 2019, 2020, 2021
Projects: Coordinated 'Save and Invest' - A Community Outreach Program focused on imparting financial management knowledge to low-income families
Your Name
Credit Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2021 - Present
Credit Analyst
Sanctioned a credit limit of over $1M, reducing credit risk by 20% and improving cash flow.
Managed complex credit portfolios, driving customer service scores up by 15% through timely resolution of financial disputes.
Implemented a new system of spreadsheets that resulted in a 30% reduction in calculation errors and a 25% increase in team efficiency.
Performed a robust financial analysis that led to the detection and resolution of a $500k accounting discrepancy.
Decreased the time required for account reconciliation processes by 20% by implementing effective budgeting strategies.
Coached.com July 2018 - January 2021
Risk Manager
Managed a portfolio of $10M, resulting in a 30% decrease in overdue accounts.
Predicted and mitigated financial risks by utilizing financial analysis and research capacities, reducing cost overruns by 25%.
Coordinated with cross-functional teams in implementing new administrative assistance processes, increasing efficiency by 35%.
XYZ Bank March 2016 - June 2018
Collections Officer
Managed to reduce bad debt by 20% through stringent actions and negotiations.
Implemented a new account handling strategy which decreased unpaid debts by 18%.
EDUCATION
SKILLS
Financial analysis tools: Excel, Tableau, QuickBooks, SAP
Risk management methodologies: COSO ERM, ISO 31000, Basel III standards, Value at Risk, Stress Testing, Scenario Analysis
Financial regulations: Dodd-Frank, Sarbanes-Oxley, GAAP, IFRS
Statistical software: SPSS, Stata, Eviews
OTHER
Certifications: Certified Risk Manager (CRM), Certified Financial Analyst (CFA)
Leadership & Volunteering: Rotary Club - Community Projects Volunteer, 2018 - Present
Projects: Developed risk assessment model which helped identify potential risky investments and saved the company $500k in potential losses
Awards: Awarded 'Risk Manager of the Year' by Resume Worded for exceptional performance
Your Name
Accounts Receivable Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2021 - Present
Accounts Receivable Manager
Optimized the full cycle of accounts receivable management, increasing cash collection rates by 30%.
Reduced billing issues through the implementation of automation in invoicing, resulting in a 20% increase in overall efficiency.
Managed a team of 10, fostering a culture of continuous improvement that boosted team productivity by 25%.
Reduced days sales outstanding (DSO) by 10 days by strategizing and implementing a strong credit control policy.
Successfully completed account reconciliation of over $8M in revenue, while maintaining 100% accuracy.
Coached.com July 2018 - March 2021
Financial Analyst
Managed an annual budget of $5M, contributing to financial strategy and achieving a cost saving of 15%
Assisted in the timely closing of books and achieved a 25% improvement in closing efficiency.
Used advanced financial analysis to foster informed decision-making which resulted in a 20% increase in annual profits.
Microsoft January 2016 - June 2018
Accounts Receivable Clerk
Maintained the accounts receivable records, reducing discrepancies by 15%.
Managed a database of 3000+ customers, maintaining a 99% accuracy rate in data entry procedures.
EDUCATION
Resume Worded Academic Center May 2021
Certified Management Accountant (CMA)
Obtained certification while working full-time as Accounts Receivable Manager
Resume Worded University June 2018
Master of Business Administration (MBA) - Finance
Focus on Advanced Financial Analysis
Completed alongside full-time work at Microsoft; graduated with honors
SKILLS
Accounting Software: QuickBooks, Oracle, SAP, MS Dynamics, Peachtree, NetSuite
Data Analysis Tools: Excel (Proficient), PowerBI (Intermediate), SPSS (Intermediate), SQL (Basic)
Financial Regulations & Standards: GAAP, IFRS, Sarbanes Oxley Act, Internal Controls, Audit Procedures
Other Relevant Skills: Budgeting, Forecasting, Financial Modeling, Risk Management, Credit Control
OTHER
Certifications: Six Sigma Yellow Belt Certification (2020)
Awards & Achievements: Microsoft's Financial Excellence Award (2017), Coached.com's Analyst of the Month (Sept 2019, May 2020)
Professional Development: Continuous learning through Coursera Finance & Accounting courses
Volunteering: Mentor at a non-profit organization, e.g 'Points of Light Foundation' (Financial Literacy Projects)
Your Name
Collections Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2020 - Present
Collections Manager
Streamlined collections strategy that resulted in a 25% improvement in debt recovery, setting a new company record.
Designed a comprehensive training program on debt collection, enhancing the team's success rate by 35%.
Managed a portfolio of over $5 million in loans while ensuring robust risk management protocols.
Developed innovative procedures to identify early loan default risks, significantly reducing financial risk.
Implemented robust MIS systems to monitor performance indices and vendor management, leading to a 20% increase in operational efficiency.
Resume Worded January 2017 - January 2020
Senior Collections Specialist
Spearheaded a team of 15, pushing portfolio recovery rates up by 30%.
Optimized the cash collection process, reducing the average collection time from 45 to 30 days.
Successfully resolved over 500 complex debt collection cases, totaling over $2.5 million.
Capital One June 2014 - December 2016
Collections Officer
Improved retail banking recoveries by 10% through diligent collection development effort.
Managed a small sub-portfolio with negligible default rates.
American Express March 2011 - June 2014
Debt Collector
Boosted the rate of successful debt recoveries by 23%.
Exceeded annual financial audits target by 10% five years in a row.
Devised an effective collection strategy to maximize cash collection.
EDUCATION
Resume Worded University January 2017
Master of Business Administration - Finance
Specialization in Managerial Finance and Credit Risk Management
Resume Worded Academic Center June 2014
Bachelor of Commerce – Accounting and Finance
Presidential Fellow, Awarded the Finance Department Merit Scholarship
SKILLS
Collections Management: Debt Collection Techniques, Credit Analysis, Credit Laws Awareness, Risk Management, Payment Plan Creation, Portfolio Management
Financial Software: Experian, LexisNexis, Equifax, Creditor Rights Software, Sage 50 Cloud Accounting, Oracle Financial Services
Data Analytics: Microsoft Excel (Advanced), Tableau, Power BI, Data Modeling, SQL
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Credit and Collection Professional, Association of Credit and Collection Professionals (2020)
Leadership & Volunteering: Financial Literacy Volunteer, Local Non-Profit, Assisted in setting up budgets and advising on credit card debt management (2018-Present)
Professional Associations: Member, American Collectors Association (2017-Present), Member, International Association of Credit Portfolio Managers (2016-Present)
Professional Development: Attended 'Leadership in the Finance Industry' Workshop, Resume Worded Institute (2018), Attended 'Advanced Debt Recovery Strategies' Seminar, Resume Worded Institute (2016)
Your Name
Senior Collections Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2020 - Present
Senior Collections Specialist
Led a team of 10 Collections officers to surpass recovery targets by 20%.
Formulated methods for efficient loan portfolio management, reducing defaults by 15%.
Devised retail banking processes that enhanced customer relationship management and retention by 30%.
Capital One January 2017 - January 2020
Collections Specialist
Improved the collections success rates by 22% innovating on debt collection strategies.
Effectively managed relationships with vendors, streamlining operations and saving 25% process time.
Led key initiatives in financial services to mitigate credit risks.
HSBC June 2014 - December 2016
Debt Collections Officer
Played a key role in securely collecting $3 million worth of bad debts.
Provided critical support to the Collection Manager in MIS development.
EDUCATION
Resume Worded Institute May 2020
Certified Public Accountant (CPA)
Accomplished while working full-time at Coached.com
Resume Worded University May 2014
Bachelor of Business Administration - Finance
Concentration in Accounts Receivable Management
Minor: Business Analytics
SKILLS
Billing Systems: Oracle Financials, SAP, QuickBooks, Microsoft Dynamics
Federal Regulations: Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Bankruptcy Rules
Corporate Software: Microsoft Excel (Advanced), Microsoft PowerPoint, Google Suite
General Skills: Complex Problem Solving, Credit Risk Analysis, High-volume Collections
OTHER
Certifications: Certified Collections Specialist - ACA International (2019)
Professional Development: Course on Advanced Negotiation Skills - Coursera (2019)
Volunteering: Financial Counsellor - IMLT Debt Management Program (2016-Present)
Languages: English (Native), Spanish (Conversational)
Your Name
Credit and Collections Officer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2020 - Present
Credit and Collections Officer
Increased debt recovery rate by 33% with efficient debt collection practices.
Implemented credit monitoring tools to evaluate each customer's credit risk, helping reduce the default rate by 18%.
Mapped collection development activities to financial audits leading to optimal audits clearance.
Managed loan portfolio up to $3.5 million and reduced defaults by 18%.
Orchestrated integration of a new MIS to oversee collection portfolio, financial services, and vendor relationships, improving oversight efficiency by 25%.
Citibank January 2017 - January 2020
Collections Agent
Increased debt recoveries by 28% through strategic collection techniques.
Managed financial risk by implementing stringent recoveries protocols.
Successfully resolved complex recovery cases worth over $1 million within set timelines.
EDUCATION
Resume Worded University May 2017
Master of Business Administration - Finance
Emphasis on Credit Management Strategy
Resume Worded Institute February 2016
Certified Credit Professional (CCP)
Specialization in Advanced Collection Techniques
SKILLS
Credit Management: Credit Risk Analysis, Collections Strategy, Debt Recovery, Payment Negotiation
Financial Systems: MS Excel (Advanced), Oracle Financials, SAP, QuickBooks
Regulatory Compliance: Fair Debt Collection Practices Act (FDCPA), Consumer Credit Protection Act (CCPA), Bank Secrecy Act (BSA)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Financial Services Auditor (CFSA), Advanced Certification In Compliance (ACIC)
Awards & Recognition: Collections Agent of the Year, Citibank (2018), Top Performer, Resume Worded (Quarter 2, 2020 - Quarter 3, 2020)
Professional Associations: Member, International Association of Credit Portfolio Managers (IACPM), Collections and Recovery Professionals Association (CARP)
Continued Learning: Attended Webinar on 'Adapting Credit and Collection Strategies for a Post-COVID World', Participated in 'Best Practices in Modern Debt Recovery' Training (2021)
Your Name
Collections Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Collections Supervisor
Spearheaded A/R collections strategy, recovering $1.2M in delinquent debt, exceeding targets by 35%
Introduced an in-house third-party collections system that reduced costs by 55% and improved recovery rate by 30%
Complied meticulously with the U.S. Fair Debt Collection Practices Act (FDCPA), resulting in zero legal disputes
Directed a team of 12 collection specialists, achieving a 20% increase in team performance
Implemented a new financial analysis tool which pinpointed high-risk accounts, reducing bad debt by 40%
Citigroup Inc. June 2018 - December 2021
Senior Collections Analyst
Optimized credit analysis processes, bolstering recovery rate by 30%
Designed a debt collection strategy, resulting in a 15% increase in cash collections
Exhibited proficient understanding of banking laws and regulations, maintaining a 100% compliance rate
Coached.com April 2015 - May 2018
Collections Officer
Realized a 25% improvement in loan recovery by using Skip Tracing methods
Streamlined credit follow-up routine, leading to a decrease in past-due accounts by 18%
Leveraged accounting systems to enhance repayment processing speed by 10%
EDUCATION
Resume Worded Institute January 2015
Certified Financial Collections Professional
Learned about tools and best practices for payment collection and ensuring customer satisfaction
Resume Worded University May 2014
Bachelor of Business Administration - Finance
Minor in Accounting
Dean's List 2014 (Top 10%)
SKILLS
Collections software: ACE, FACS, CACS, CollectMax, Movius
Accounting Systems: Oracle Financials, Concur, QuickBooks, Shopify
Data Management: SQL, Excel, SPSS, R
Languages: English (Native), French (Conversational), Spanish (Basic)
OTHER
Certifications: Certified Professional in Management Accounts (CPMA), Customer Service Excellence Certification
Leadership & Volunteering: FinTech Forum (Board Member and Chair), Financial Literacy Volunteer Program
Projects: Implemented a predictive model reducing collections timeframe by 15% at Citigroup Inc.
Awards: Excellence in Leadership award at Resume Worded, Cost-saving project award at Coached.com
Your Name
Debt Collection Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Wells Fargo February 2022 - Present
Debt Collection Manager
Boosted debt recovery rates by 25% by implementing an innovative risk management approach
Led a drive for adoption of Changepoint software, improving operational efficiency by 30%
Scaled up collections team by 10 members while ensuring a 100% adherence to the U.S. Fair Debt Collection Practices Act (FDCPA)
Drove a strategy focused on A/R Collections, trimming receivables by $1M within a quarter
Initiated a profit-centric accounts receivable process, increasing cash inflow by 20%
Resume Worded July 2018 - January 2022
Collections Supervisor
Enhanced collection rate by 20% through improved third-party collections management
Authored comprehensive credit analysis reports which reduced loan default rates by 15%
Championed a training program that spurred collections team efficiency by 25%
Coached.com March 2013 - June 2018
Collection Specialist
Designed a proactive debt management system, reducing account delinquency by 30%
Maximized cash collection from high-risk accounts by implementing stringent follow-ups
Expedited process of debt clearance by creating easier payment pathways, improving customer retention by 15%
EDUCATION
Resume Worded Institute July 2016
Executive MBA in Finance
Focus on corporate financial strategy, management and leadership
Resume Worded University May 2013
Bachelor of Commerce - Financial Management
Specializations: Financial Market Operations, Strategic Cost Management
SKILLS
Software & Tools: MS Office (Advanced), CRM Applications, Collection Softwares(DEBTManager, Experian), Quickbooks, Oracle Financials
Regulations: Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Credit Services Organization (CSO) regulations
Accounting Skills: Accounts Receivable Management, Financial Analysis, Audit Management, Forecasting, Financial Reporting, Risk Assessment
Other Skills: Negotiation, Documentation Management, Process Improvement, Performance Management, Team Leadership, Conflict Resolution
OTHER
Certifications: Certified in Risk and Information Systems Control (CRISC), Financial Risk Management Certification (FRM)
Professional Achievements: Pioneer in implementing digital strategies increasing process efficiency by 35% at Resume Worded
Volunteering: Financial Literacy Advocate, Money Management International – Taught finance basics to adults in the local community

How do I add skills to a Collections Manager resume?

1
Review the job posting closely.

Go through the Collections Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Cash Collection, Collections Management and Collection Strategy are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Banking and Debt Collection.

Add other common skills from your industry - such as Risk Management, Loans and Portfolio Management - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Business Relationship Management, Financial Audits and Financial Statements - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show examples of where you trained people.

On Collections Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Collections Manager resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Collections Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Collections Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Collections Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Collections Manager Skills and Keywords to Include On Your Resume

Collections Manager Soft Skills

Here are common soft skills that appear on Collections Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Collections Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Resume Example
Entry-Level (Free)


Resume Example
Concise


Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Collections Manager resume?

Some effective Collections Manager skills you can add to your resume include:

  • Debt Collection
  • Collections Management
  • Banking
  • Cash Collection
  • Portfolio Management
  • Risk Management
  • Loans
  • Collection Strategy

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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