Collections Manager

Collections Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Collections Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Debt Collection
  • Collections Management
  • Banking
  • Cash Collection
  • Portfolio Management
  • Risk Management
  • Loans
  • Collection Strategy
  • Recoveries
  • Management Information Systems (MIS)
  • Credit
  • Finance
  • Credit Risk
  • Retail Banking
  • Business Relationship Management
  • Monitoring Performance
  • Collection Development
  • Financial Services
  • Vendor Management
  • Financial Audits
  • Financial Risk
  • Financial Statements
  • Accounts Receivable (AR)
  • Museum Collections
  • Financial Accounting
  • Financial Planning
  • Credit Analysis
  • Cataloging
  • Museums
  • Contact Centers
  •   Show full list

Resume Skills: Credit Management

  • Credit Risk Analysis
  • Collections Strategy
  • Debt Recovery
  • Payment Negotiation

Resume Skills: Financial Systems

  • MS Excel
  • Oracle Financials
  • SAP
  • QuickBooks

Resume Skills: Regulatory Compliance

  • Fair Debt Collection Practices Act (FDCPA)
  • Consumer Credit Protection Act (CCPA)
  • Bank Secrecy Act (BSA)

Resume Skills: Languages

  • English
  • Spanish
  • French
  • Spanish (Fluent)

Resume Skills: Collections Management

  • Debt Collection Techniques
  • Credit Analysis
  • Credit Laws Awareness
  • Risk Management
  • Payment Plan Creation
  • Portfolio Management

Resume Skills: Financial Software

  • Experian
  • LexisNexis
  • Equifax
  • Creditor Rights Software
  • Sage 50 Cloud Accounting
  • Oracle Financial Services
  • FICO Debt Manager
  • ACE Collect
  • CSS Impact
  • AutoPal

Resume Skills: Data Analytics

  • Microsoft Excel
  • Tableau
  • Power BI
  • Data Modeling
  • SQL

Resume Skills: Techniques

  • Risk Assessment
  • Data Analysis
  • Payment Negotiation
  • Fraud Detection
  • Legislation Compliance
  • Conflict Resolution

Resume Skills: Billing Systems

  • Oracle Financials
  • SAP
  • QuickBooks
  • Microsoft Dynamics

Resume Skills: Federal Regulations

  • Fair Debt Collection Practices Act (FDCPA)
  • Fair Credit Reporting Act (FCRA)
  • Bankruptcy Rules

Resume Skills: Corporate Software

  • Microsoft Excel
  • Microsoft PowerPoint
  • Google Suite

Resume Skills: General

  • Complex Problem Solving
  • Credit Risk Analysis
  • High-volume Collections
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Collections Manager Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Collections Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2020 - Present
Collections Manager
Streamlined collections strategy that resulted in a 25% improvement in debt recovery, setting a new company record.
Designed a comprehensive training program on debt collection, enhancing the team's success rate by 35%.
Managed a portfolio of over $5 million in loans while ensuring robust risk management protocols.
Developed innovative procedures to identify early loan default risks, significantly reducing financial risk.
Implemented robust MIS systems to monitor performance indices and vendor management, leading to a 20% increase in operational efficiency.
Resume Worded January 2017 - January 2020
Senior Collections Specialist
Spearheaded a team of 15, pushing portfolio recovery rates up by 30%.
Optimized the cash collection process, reducing the average collection time from 45 to 30 days.
Successfully resolved over 500 complex debt collection cases, totaling over $2.5 million.
Capital One June 2014 - December 2016
Collections Officer
Improved retail banking recoveries by 10% through diligent collection development effort.
Managed a small sub-portfolio with negligible default rates.
American Express March 2011 - June 2014
Debt Collector
Boosted the rate of successful debt recoveries by 23%.
Exceeded annual financial audits target by 10% five years in a row.
Devised an effective collection strategy to maximize cash collection.
Resume Worded University January 2017
Master of Business Administration - Finance
Specialization in Managerial Finance and Credit Risk Management
Resume Worded Academic Center June 2014
Bachelor of Commerce – Accounting and Finance
Presidential Fellow, Awarded the Finance Department Merit Scholarship
Collections Management: Debt Collection Techniques, Credit Analysis, Credit Laws Awareness, Risk Management, Payment Plan Creation, Portfolio Management
Financial Software: Experian, LexisNexis, Equifax, Creditor Rights Software, Sage 50 Cloud Accounting, Oracle Financial Services
Data Analytics: Microsoft Excel (Advanced), Tableau, Power BI, Data Modeling, SQL
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Credit and Collection Professional, Association of Credit and Collection Professionals (2020)
Leadership & Volunteering: Financial Literacy Volunteer, Local Non-Profit, Assisted in setting up budgets and advising on credit card debt management (2018-Present)
Professional Associations: Member, American Collectors Association (2017-Present), Member, International Association of Credit Portfolio Managers (2016-Present)
Professional Development: Attended 'Leadership in the Finance Industry' Workshop, Resume Worded Institute (2018), Attended 'Advanced Debt Recovery Strategies' Seminar, Resume Worded Institute (2016)
Your Name
Senior Collections Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2020 - Present
Senior Collections Specialist
Led a team of 10 Collections officers to surpass recovery targets by 20%.
Formulated methods for efficient loan portfolio management, reducing defaults by 15%.
Devised retail banking processes that enhanced customer relationship management and retention by 30%.
Capital One January 2017 - January 2020
Collections Specialist
Improved the collections success rates by 22% innovating on debt collection strategies.
Effectively managed relationships with vendors, streamlining operations and saving 25% process time.
Led key initiatives in financial services to mitigate credit risks.
HSBC June 2014 - December 2016
Debt Collections Officer
Played a key role in securely collecting $3 million worth of bad debts.
Provided critical support to the Collection Manager in MIS development.
Resume Worded Institute May 2020
Certified Public Accountant (CPA)
Accomplished while working full-time at
Resume Worded University May 2014
Bachelor of Business Administration - Finance
Concentration in Accounts Receivable Management
Minor: Business Analytics
Billing Systems: Oracle Financials, SAP, QuickBooks, Microsoft Dynamics
Federal Regulations: Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Bankruptcy Rules
Corporate Software: Microsoft Excel (Advanced), Microsoft PowerPoint, Google Suite
General Skills: Complex Problem Solving, Credit Risk Analysis, High-volume Collections
Certifications: Certified Collections Specialist - ACA International (2019)
Professional Development: Course on Advanced Negotiation Skills - Coursera (2019)
Volunteering: Financial Counsellor - IMLT Debt Management Program (2016-Present)
Languages: English (Native), Spanish (Conversational)
Your Name
Credit and Collections Officer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2020 - Present
Credit and Collections Officer
Increased debt recovery rate by 33% with efficient debt collection practices.
Implemented credit monitoring tools to evaluate each customer's credit risk, helping reduce the default rate by 18%.
Mapped collection development activities to financial audits leading to optimal audits clearance.
Managed loan portfolio up to $3.5 million and reduced defaults by 18%.
Orchestrated integration of a new MIS to oversee collection portfolio, financial services, and vendor relationships, improving oversight efficiency by 25%.
Citibank January 2017 - January 2020
Collections Agent
Increased debt recoveries by 28% through strategic collection techniques.
Managed financial risk by implementing stringent recoveries protocols.
Successfully resolved complex recovery cases worth over $1 million within set timelines.
Resume Worded University May 2017
Master of Business Administration - Finance
Emphasis on Credit Management Strategy
Resume Worded Institute February 2016
Certified Credit Professional (CCP)
Specialization in Advanced Collection Techniques
Credit Management: Credit Risk Analysis, Collections Strategy, Debt Recovery, Payment Negotiation
Financial Systems: MS Excel (Advanced), Oracle Financials, SAP, QuickBooks
Regulatory Compliance: Fair Debt Collection Practices Act (FDCPA), Consumer Credit Protection Act (CCPA), Bank Secrecy Act (BSA)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Financial Services Auditor (CFSA), Advanced Certification In Compliance (ACIC)
Awards & Recognition: Collections Agent of the Year, Citibank (2018), Top Performer, Resume Worded (Quarter 2, 2020 - Quarter 3, 2020)
Professional Associations: Member, International Association of Credit Portfolio Managers (IACPM), Collections and Recovery Professionals Association (CARP)
Continued Learning: Attended Webinar on 'Adapting Credit and Collection Strategies for a Post-COVID World', Participated in 'Best Practices in Modern Debt Recovery' Training (2021)

Compare Your Resume To These Collections Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Collections Manager resume?

Review the job posting closely.

Go through the Collections Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Cash Collection, Collections Management and Collection Strategy are possible skills. These are skills you should try to include on your resume.

Add industry skills like Banking and Debt Collection.

Add other common skills from your industry - such as Risk Management, Loans and Portfolio Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Business Relationship Management, Financial Audits and Financial Statements - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Collections Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Collections Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Collections Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Collections Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Collections Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Collections Manager Skills and Keywords to Include On Your Resume

Collections Manager Soft Skills

Here are common soft skills that appear on Collections Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Collections Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Resume Example

Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Collections Manager resume?

Some effective Collections Manager skills you can add to your resume include:

  • Debt Collection
  • Collections Management
  • Banking
  • Cash Collection
  • Portfolio Management
  • Risk Management
  • Loans
  • Collection Strategy

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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