Client Services Manager

Client Services Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Client Services Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Management
  • Data Analysis
  • Customer Relationship Management (CRM)
  • Microsoft Access
  • Merchandising
  • Project Management
  •  Find out what your resume's missing
  • Marketing
  • Strategic Planning
  • Account Management
  • Customer Service Management
  • Social Media
  • Teaching
  • Sales Management
  • Client Services
  • Client Relations
  • Business Development
  • Vendor Management
  • Advertising
  • Marketing Strategy
  • Market Research
  • Event Management
  • Sales
  • Social Media Marketing
  • Business Analysis

  •   Show full list

Resume Skills: CRM Software

  • Salesforce
  • Zoho
  • Hubspot
  • Microsoft Dynamics
  • Pipedrive
  • Freshsales
  • Zoho CRM
  • HubSpot
  • Microsoft Dynamics 365
  • SugarCRM
  • Zendesk
  • MS Office Suite
  • Google Analytics
  • QuickBooks
  • Microsoft Office Suite
  • Google Workspace
  • MailChimp
  • Marketo
  • SEO tools
  • SEMRush
  • Mailchimp
  • Canva
  • Hootsuite
  • WordPress
  •  Match your resume to these skills

Resume Skills: Client Management

  • Customer Retention
  • Key Account Management
  • CRM Systems
  • Stakeholder Engagement
  • Market Research
  • Client Service Delivery
  • Conflict Resolution
  • Negotiation
  • Customer Satisfaction
  • Account Management
  • Upselling
  • Client Account Management
  • CRM Platform Proficiency (Salesforce, HubSpot)
  • Contract Negotiation
  • Client Retention Strategies
  • Distribution Channel Management
  •  Match your resume to these skills

Resume Skills: Business

  • Strategic Planning
  • Business Development
  • Financial Analysis
  • Market Research
  • Project Management
  • Contract Negotiation
  • Operational Efficiency
  • Performance Metrics
  • Team Leadership
  • Cross-functional Collaboration
  •  Match your resume to these skills

Resume Skills: Strategy & Planning

  • Strategic Planning
  • Business Development
  • Operational Efficiency
  • Performance Metrics
  • Team Leadership
  • Cross-functional Collaboration
  • Project Management
  • Budgeting Management
  • Operational Strategies
  • Marketing Strategies
  • Business Analysis
  •  Match your resume to these skills

Resume Skills: Project Management Tools

Resume Skills: Office Software

Resume Skills: Languages

Resume Skills: Customer Relationship Management

Resume Skills: Business Intelligence Tools

Resume Skills: Data Analysis

Resume Skills: Technical

Resume Skills: Management Techniques

Resume Skills: Consulting

Resume Skills: Communication

Resume Skills: Technical Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Client Services Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Client Services Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Client Services Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2020 - Present
Senior Client Services Manager
Spearheaded a complete overhaul of our overall customer service strategy, leading to a 15% improvement in client satisfaction
Introduced Customer Relationship Management (CRM) platform significantly streamlining client relations and boosting customer service management efficiency by 35%
Pioneered innovative customer service approaches, which increased the account retention rate by 23%
Orchestrated the marketing strategy, perfecting customer acquisition and leading to an annual revenue growth of $1M January 2018 - July 2020
Client Relations Coordinator
Led project management of a key customer onboarding process, resulting in a 20% reduction in customer churn rate
Leveraged data analysis and market research to refine client experiences, growing customer base by 12%
Successfully retained 15+ major accounts; increased annual negotiated contract value by 10%
Alphabet Inc. June 2016 - December 2017
Customer Service Associate
Increased client satisfaction by 20% through strategic planning and execution of customer service protocols
Generated a year-over-year increase in sales of 13% by developing and implementing dynamic merchandising strategies
Spearheaded the implementation of Microsoft Access in internal processes, shortening client response time by 18%
Resume Worded University August 2020
Master of Business Administration - Client Relations
Specialization in client relationship management
Resume Worded Academic Center June 2016
Bachelor of Business Administration - Customer Service
Minors in Communication and Conflict Resolution
Awards: Dean's list 2015 and 2016
CRM Software: Salesforce, Zoho, Hubspot, Microsoft Dynamics, Pipedrive, Freshsales
Project Management Tools: Trello, Asana, Monday, Slack, Microsoft Project
Office Software: Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Google Suite
Languages: English (Native), Spanish (Fluent), French (Basic)
Certifications: Certified Customer Service Manager (CCSM) - ICMI, Professional Sales Skills - JBarrows Sales Training
Awards & Recognition: Customer Service Manager of the Year - Resume Worded (2021)
Volunteering: Big Brother Big Sister mentorship program - Fundraising Committee Member
Continued Learning: Course: Advanced Client Relationship Management - Coursera
Your Name
Client Services Executive
City, Country  •  (123) 456-789  •  [email protected]  •
Merkle Group March 2019 - Present
Client Services Executive
Developed a scalable client service management framework, leading to a 30% uplift in customer satisfaction scores
Led vendor management, strengthening relationships and reducing procurement costs by 15%
Revamped Client Services department structure boosting the team’s productivity by 18% January 2017 - February 2019
Account Manager
Managed 30+ client relationships, increasing annual contract value by $450K
Applied data analysis to optimize account growth, increasing average customer spending by 12%
LinkedIn June 2015 - December 2016
Client Associate
Improved client service tools leading to a 14% growth in yearly accounts
Managed social media strategy, gaining 2K+ followers and increasing brand visibility
Resume Worded University December 2016
Master of Business Administration (MBA) - Concentration in Marketing
GPA: 3.8/4.0 - Graduated with Honors
Resume Worded University May 2015
Bachelor of Science (BS) - Major in Business Administration
Minors in Economics and Communications
Recipient of the University Excellence Award
Software Expertise: Salesforce, Zendesk, MS Office Suite, Google Analytics, QuickBooks
Client Management: Customer Retention, Key Account Management, CRM Systems, Stakeholder Engagement, Market Research, Client Service Delivery
Business Skills: Strategic Planning, Business Development, Financial Analysis, Market Research, Project Management, Contract Negotiation
Languages: English (Native), French (Fluent), Spanish (Conversational)
Certifications: Certified Customer Service Manager (CCSM)
Leadership & Volunteering: Team Captain - Local Charity Run Annual Event (2018 - Present)
Awards: ‘Employee of the Year’ - (2018), ‘Best Client Service Award’ - LinkedIn (2016)
Additional Training: ‘Advanced Selling Skills’ Course - LinkedIn Learning (2019)
Your Name
Senior Client Relations Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2021 - Present
Senior Client Relations Specialist
Developed a client satisfaction review system; resulted in a measurable 25% increase in positive client feedback scores
Implemented new business development strategy, growing the client base by 15%
Led a team of 20 in implementing strategic client service initiatives which improved client retention by 19%
HubSpot January 2019 - April 2021
Client Relations Team Lead
Drove effective client communication strategies which improved client engagement by 21%
Led sales management initiatives, overseeing a 12% growth in account renewals
Conducted comprehensive customer service training, improving team efficiency by 30% April 2017 - December 2018
Client Services Coordinator
Coordinated successful implementation of CRM system into business operations, increasing client database accuracy by 20%
Provided advisory support to 50+ clients enhancing company reputation for comprehensive customer service
Resume Worded University December 2018
Master of Business Administration (MBA) - Marketing Specialization
Focus on customer relationship management and business strategy.
Resume Worded Institute May 2017
BS Marketing Management
Courses: Consumer Behaviour, Integrated Marketing Communications, E-Commerce Marketing.
Marketing Platforms: Hubspot, Mailchimp, Canva, Hootsuite, Google Analytics, WordPress
Customer Relationship Management: Salesforce, Zoho CRM, Pipedrive, Oracle CRM
Project Management Tools: Trello, Asana, Slack,, Airtable
Business Intelligence Tools: Microsoft PowerBI, Tableau, Zoho Analytics
Certifications: HubSpot Inbound Marketing Certification (2021), Salesforce Certified Administrator (2019)
Leadership & Volunteering: Mentor at The Customer Service Group (2020 - Present)
Awards: HubSpot Customer-first Award (2020), Client Relations Specialist of the Year at (2018)
Professional Development: Attended 'Engaging Customers in a Digital World' workshop by Resume Worded Academic Center (2021)

How do I add skills to a Client Services Manager resume?

Review the job posting closely.

Go through the Client Services Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Relationship Management (CRM), Data Analysis and Customer Service are possible skills. These are skills you should try to include on your resume.

Add industry skills like Merchandising and Marketing.

Add other common skills from your industry - such as Project Management, Microsoft Access and Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Strategic Planning, Account Management and Social Media Marketing - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Client Services Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Client Services Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Client Services Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Client Services Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Client Services Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Client Services Manager Skills and Keywords to Include On Your Resume

Client Services Manager Soft Skills

Here are common soft skills that appear on Client Services Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Client Services Manager recruiter sees it. For free.

Client Services Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Cloud Services Developer

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Client Services Manager resume?

Here are some of the most popular skills we see on Client Services Manager resumes:

  • Customer Service
  • Management
  • Data Analysis
  • Customer Relationship Management (CRM)
  • Microsoft Access
  • Merchandising
  • Project Management
  • Marketing

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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