Claims Representative

Claims Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Claims Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Claims Handling
  • Insurance
  • Claims Management
  • Property & Casualty Insurance
  • Liability
  • General Insurance
  • Claim Investigation
  • Insurance Claims
  • Casualty Insurance
  • Legal Liability
  • Auto Claims
  • Commercial Insurance
  • Claims Resolution
  • Property Damage
  • Property Claims
  • Change Data Capture
  • Underwriting
  • Risk Management
  • Subrogation
  • Professional Liability
  • Workers Compensation
  • Litigation Management
  • Liability Analysis
  •   Show full list

Resume Skills: Insurance Laws

  • Property Law
  • Liability Law
  • Tort Law
  • Insurance Law
  • Auto Insurance Rules
  • Homeowners Insurance Policies

Resume Skills: Insurance Software

  • Microsoft Office Suite
  • Guidewire ClaimCenter
  • Claims Manager
  • Mitchell
  • Snapsheet
  • Salesforce

Resume Skills: Claims Handling

  • Claims evaluation and investigation
  • Policy analysis
  • Damage assessments
  • Negotiations
  • Settlements
  • Arbitrations

Resume Skills: Languages

  • English
  • Spanish

Resume Skills: Insurance-specific

  • Claims Handling
  • Risk Analysis
  • Fraud Detection
  • Auto Insurance
  • Life Insurance
  • Work Compensation Insurance

Resume Skills: Data Analysis

  • Tableau
  • SAS
  • Excel
  • RiskModel
  • R
  • SPSS

Resume Skills: Communication

  • Client Relations
  • Dispute Resolution
  • Mediation
  • Negotiation
  • Customer Service
  • Phone Skill

Resume Skills: Administrative

  • Record Keeping
  • Data Entry
  • Policy Administration
  • Briefing Preparation
  • Documentation Control
  • Quality Assurance

Resume Skills: Product Knowledge

  • Property & Casualty Insurance
  • Auto Insurance
  • Home Insurance
  • Life Insurance
  • Health Insurance
  • Insurance Underwriting
  • Risk Management

Resume Skills: Technical Proficiency

  • Microsoft Office Suite
  • CRM Software (Salesforce, HubSpot)
  • Insurance Claim Software (Applied TAM, Xactware)

Resume Skills: Regulation & Compliance

  • Insurance Contract Law
  • Regulatory Compliance
  • Claims Investigation Procedures
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Claims Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Claims Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Claims Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Liberty Mutual Insurance May 2018 - Present
Senior Claims Representative
Managed a high workload of 30+ claims per week, maintaining an average resolution time well below the industry standard by leveraging my expertise in Claims Management and Property & Casualty Insurance.
Implemented a streamlined Claims Resolution strategy, reducing client disputes by 35%, whilst improving overall customer satisfaction ratings.
Mastered use of Change Data Capture techniques in underwriting, yielding 20% improvements in risk assessment accuracy.
Operated in auto claims resulting in quick, fair, and accurate claim resolutions, garnering positive feedback.
Lead regular training sessions with incoming representatives, integrating key concepts of the Claims Handling process into the curriculum.
State Farm January 2016 - May 2018
Claims Representative
Investigated and resolved over 200 property claims annually, thus refining Property Damages assessment process.
Contributed to the development and execution of an automated Claim Investigation system that saw a 40% increase in operational efficiency.
Coordinated closely with legal teams to reduce Liability and Professional Liability risks, resulting in a 15% decrease in the number of legal cases annually.
Resume Worded July 2015 - December 2015
Claims Representative Intern
Gained comprehensive exposure to Property & Casualty and General Insurance policies, claims, and procedures.
Assisted in the timely resolution of 50+ claims during internship tenure using rigorous Claims Management techniques.
Improved claims processing time by 10% through effective use of Claims Resolution methodologies.
EDUCATION
Resume Worded Institute June 2018
Certified Insurance Professional (CIP)
Specialization in Claims
Resume Worded University December 2015
Bachelor of Business Administration - Risk Management and Insurance
Relevant Courses: Principles of Risk Management and Insurance, Business Law
Honors: Beta Gamma Sigma Business Honor Award
SKILLS
Product Knowledge: Property & Casualty Insurance, Auto Insurance, Home Insurance, Life Insurance, Health Insurance, Insurance Underwriting, Risk Management
Technical Proficiency: Microsoft Office Suite, CRM Software (Salesforce, HubSpot), Insurance Claim Software (Applied TAM, Xactware)
Regulation & Compliance: Insurance Contract Law, Regulatory Compliance, Claims Investigation Procedures
OTHER
Certifications: Associate in Claims (AIC) designation - May 2017
Leadership & Volunteering: Volunteer Income Tax Assistance (VITA) program - IRS certified tax preparer
Skills Course: Customer Service and Communication Skills - LinkedIn Learning (2019)
Awards: Top Performer, State Farm (2017), President's Award for Customer Service, Liberty Mutual (2020)
Your Name
Insurance Claims Handler
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Progressive Corporation June 2019 - Present
Specialist Insurance Claims Handler
Led extensive Insurance Claims investigations comprehensively to achieve a high satisfaction rating throughout tenure.
Implemented Risk Management and Subrogation strategies that resulted in savings of over $500,000.
Successfully negotiated and resolved high volumes of Casualty Insurance claims, reducing company payouts and safeguarding client relationships.
Facilitated insightful training sessions on the handling of Auto Claims, thereby improving team efficiency by 25%.
Orchestrated the processing and negotiation of critical Commercial Insurance claims, thereby significantly reducing risk exposure.
Resume Worded October 2017 - May 2019
Insurance Claims Handler
Rectified a backlog of unresolved Property Claims, hence increasing client retention rate by 20%.
Leveraged analytic capabilities to optimize Underwriting processes, reducing processing time by 30%.
Streamlined Claims Resolution process, bringing down the average resolution time from 2 weeks to 6 days.
Coached.com January 2016 - September 2017
Claims Assistant
Aided in managing workflow of Claim Investigations, contributing significantly to workload efficiency.
Acquired a profound understanding of Legal Liability, aiding in the effective execution of claims handling.
Reduced customer complaint ratio by 20% due to efficient handling of Property & Casualty Insurance claims.
EDUCATION
Resume Worded Institute May 2019
Certified Professional in Insurance (CPI)
Completed certification during employment at Progressive Corporation
Resume Worded University December 2015
Bachelor of Business Administration - Insurance
Core modules include: Risk Management, Liability Analysis
Minor: Data Analysis
SKILLS
Insurance-specific Skills: Claims Handling, Risk Analysis, Fraud Detection, Auto Insurance, Life Insurance, Work Compensation Insurance
Data Analysis: Tableau, SAS, Excel, RiskModel, R, SPSS
Communication: Client Relations, Dispute Resolution, Mediation, Negotiation, Customer Service, Phone Skill
Administrative: Record Keeping, Data Entry, Policy Administration, Briefing Preparation, Documentation Control, Quality Assurance
OTHER
Certifications: Chartered Insurance Professional (CIP) - Insurance Institute of Canada
Professional Affiliation: Member - The Chartered Insurance Institute (CII)
Volunteering: Advisor - Resume Worded Insurance Initiative
Projects: Developed an efficient system to streamline claims processing at Resume Worded, resulting in a 20% reduction in processing time.
Your Name
Claims Adjuster
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Geico February 2020 - Present
Senior Claims Adjuster
Managed a caseload of 100 Workers Compensation claims monthly, facilitating a smooth transition back for injured workers.
Overhauled claim investigation techniques, leading to a 25% reduction in fraudulent claims.
Led a team of junior adjusters to assess Property Damage, reducing operational backlog.
Handled a significant number of Auto Claims, leading to a streamlined workflow and increased customer satisfaction.
Developed and rolled out new procedures for handling of Property Claims, minimizing company losses.
Coached.com August 2017 - January 2020
Claims Adjuster
Handled a diverse array of claims, consistently achieving high customer satisfaction rates.
Vast experience in the adjustment of Commercial Insurance claims, reducing company exposure.
Augmented efficiency of Underwriting procedures by incorporating Change Data Capture, reducing errors by 15%.
Resume Worded April 2016 - July 2017
Claims Assistant
Played an integral role in investigative teams overseeing Liability and Professional Liability claims.
Aided in Claims Resolution, playing a part in resolving a number of complex and high-profile cases.
Maintained a consistently high level of customer service throughout Claims Management activities.
EDUCATION
Resume Worded University July 2016
Master of Business Administration - Insurance
Specialized in Risk Management and Insurance Claims
Resume Worded Academic Center June 2019
Certification Course - Chartered Property Casualty Underwriter (CPCU)
Completed intensive coursework on risk management and property-casualty insurance
SKILLS
Insurance Laws: Property Law, Liability Law, Tort Law, Insurance Law, Auto Insurance Rules, Homeowners Insurance Policies
Insurance Software: Microsoft Office Suite, Guidewire ClaimCenter, Claims Manager, Mitchell, Snapsheet, Salesforce
Claims Handling: Claims evaluation and investigation, Policy analysis, Damage assessments, Negotiations, Settlements, Arbitrations
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Associate in Claims (AIC), Certified Claims professional (CCP)
Volunteering: Volunteer - Habitat for Humanity, Assisted in rebuilding homes damaged by natural calamities
Awards: Employee of the Year - Geico, 2020; Claims Adjuster Award for excellence - Coached.com, 2019
Your Name
Claims Clerk
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Progressive Insurance June 2018 - Present
Claims Clerk
Managed an average of 40 daily incoming insurance claims, accurately completing data entry in a timely and efficient manner.
Consistently worked within prescribed timelines to reach conclusions on coverages and payments for complex casualty insurance claims.
Promptly communicated with external and internal stakeholders for successful claims resolution, improving customer satisfaction by 30%.
Reduced claim handling errors by 25% by co-developing a robust claim investigation training program for new hires.
Successfully stayed updated with evolving insurance rules and regulations, contributing to the team's continual compliance.
Resume Worded January 2016 - May 2018
Claims Assistant
Expedited processing of liability and workers' compensation claims for clients, ensuring minimal time spent resolving disputes.
Implemented a streamlined data entry system resulting in a productivity increase by 15%.
Developed positive relationships with healthcare providers to coordinate medical billing documentation needed for claim adjustments.
EDUCATION
Resume Worded Institute June 2018
Certified Professional in Claims Management
Specialized training in claims analysis and management
Resume Worded University December 2015
Bachelor of Business Administration - Insurance
Specialization in Business Insurance
Awards: Resume Worded Academic Excellence Award
SKILLS
Insurance Software: CSC RISKMASTER, Aon eSolutions, SIMS Claims Software, ClaimVantage, Oasis
Technical Skills: Microsoft Office Suite (Advanced), Excel (Advanced), Report Generation & Analysis, Data Entry & Processing
Compliance & Regulations: ACORD Standards, Insurance Laws and Regulations, Claims Handling Procedures, Fraud Detection
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Licensed Claims Adjuster (2020), Certified in Risk Management (2019)
Professional Affiliations: Member, National Association of Insurance Commissioners (NAIC), Member, American Insurance Association (AIA)
Volunteering: Insurance Advisor, Resume Worded Community Insurance Program (2019-Present)
Professional Development: Attended National Insurance Claims Conference, 2021
Your Name
Insurance Claims Clerk
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Allstate Insurance April 2016 - Present
Insurance Claims Clerk
Streamlined the claim handling process, reducing average settlement time by 20%.
Administered over 30 health insurance claims daily, ensuring accuracy and timely resolution.
Implemented customer service strategies that improved claimant satisfaction rates by 35%.
Developed a comprehensive knowledge guide on claim investigation techniques, training 10+ new hires.
Stayed updated with Medicare, workers compensation claim laws, ensuring 100% regulatory compliance for the team.
Coached.com July 2014 - March 2016
Insurance Clerk
Enhanced the claims resolution rate by 28% through accurate and efficient data entry.
Effectively handled auto claims, coordinating with insurance representatives and clients.
Supported the development of a digital medical billing system improving workflow by 20%.
EDUCATION
Resume Worded Institute June 2015
Certified Professional in Insurance (CPI)
Focused on underwriting, claims, sales, and customer service in insurance industry.
Resume Worded University May 2014
Bachelor of Business Administration - Finance
Elected treasurer of university's business society
Academic Achievement Award in Finance (Top 5%)
SKILLS
Insurance Software: AMS360, Applied Epic, Nexsure, Guidewire ClaimCenter, QQCatalyst, EZLynx
Communication Tools: Slack, Zoom, Microsoft Teams, WebEx, Skype for Business, G Suite
OTHER
Leadership & Volunteering: Mentor - Young Professionals in Insurance (2018-present), Volunteer - Community Tax Aid (2014-2018)
Certifications: Chartered Property Casualty Underwriter (CPCU) - The Institutes, Associate in Insurance Services (AIS) - The Institutes
Your Name
Claims Processing Clerk
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
UnitedHealth Group February 2019 - Present
Claims Processing Clerk
Processed over 50 property & casualty insurance and general insurance claims per day, enhancing team productivity by 15%.
Reduced data entry errors on auto claims by 30% through meticulous review and adjustments.
Achieved a 95% success rate in claims resolution, effectively managing thousands of health insurance claims.
Designed a claims management strategy that reduced backlogs by 20%, increasing efficiency.
Supported in the handling of commercial insurance claims, ensuring compliance with industry regulations.
Coached.com August 2016 - January 2019
Administrative Clerk
Worked with healthcare providers to facilitate and expedite claim adjustments.
Contributed to the development of a customer service protocol, improving client satisfaction by 25%
Successfully managed records of workers' compensation claims, consistently achieving 100% accuracy.
EDUCATION
Resume Worded Academic Center February 2019
Certified Administrative Professional (CAP)
Specialization: Organizational Management
Resume Worded University June 2016
Bachelor of Science in Business Administration
Emphasis in Operations Management
Graduated Cum Laude
SKILLS
Customer Relations: Claims Management, Customer Service, Conflict Resolution, Complaint Handling, Process Evaluations, CRM Software
Administrative: Office Management, Meeting Coordination, Documentation, Filing, Database Management, Calendar Management
Software Proficiency: Microsoft Office Suite, Google Workspace, Adobe Acrobat Professional, Quickbooks, SAP
OTHER
Certifications: Six Sigma Yellow Belt (2017)
Volunteering: American Red Cross, Disaster Action Team Volunteer
Languages: Spanish (Fluent), French (Basic)
Projects: Implemented a new file management system at Coached.com, reducing document retrieval time by 30%

How do I add skills to a Claims Representative resume?

1
Review the job posting closely.

Go through the Claims Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Claim Investigation, Liability and Claims Management are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Insurance Claims and Claims Handling.

Add other common skills from your industry - such as General Insurance, Insurance and Property & Casualty Insurance - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Property Damage, Professional Liability and Underwriting - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Claims Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Claims Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Claims Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Claims Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Claims Representative Skills and Keywords to Include On Your Resume

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Claims Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Inside Sales Representative


Resume Example
Insurance Claims Manager


Resume Example
Entry Level Claims Adjuster


Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Claims Representative resume?

Some popular Claims Representative hard skills are Claims Handling, Insurance, Claims Management, Property & Casualty Insurance, Liability, General Insurance, Claim Investigation and Insurance Claims.

Depending on the job you apply to, skills like Auto Claims, Casualty Insurance, Professional Liability, Property Damage and Underwriting can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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