Call Center Specialist

Call Center Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Call Center Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Contact Centers
  • Customer Service
  • Sales
  • Telecommunications
  • Typing
  • Telemarketing
  • Microsoft Access
  •  Find out what your resume's missing
  • Informatics
  • Customer Support
  • Administrative Assistance
  • Management
  • Receptionist Duties
  • Administration
  • Research
  • Social Media
  • Data Entry
  • Call Center Administration
  • Customer Experience
  • Healthcare
  • Banking
  • Teaching

  •   Show full list

Resume Skills: Management & Organisation

Resume Skills: Customer Service

Resume Skills: Technical

Resume Skills: Customer Service Software

Resume Skills: Communication Tools

Resume Skills: CRM Software

Resume Skills: Additional Technical

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Call Center Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Call Center Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Call Center Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2020 - Present
Call Center Specialist
Spearheaded a data-driven approach that optimized routing and increased call connect rate by 35%.
Successfully developed a comprehensive training manual, leading to a reduction in new hire training time by two weeks.
Managed a team of 15 agents and consistently achieved top performance metrics, leading to a 20% increase in customer satisfaction scores.
Implemented a proactive follow-up system that resulted in returning customers, increasing the customer retainment rate by 15%.
Devised a telemarketing strategy that improved sales performance by 30%, by effectively selling the company's products/services.
AT&T January 2018 - March 2020
Customer Support Representative
Exceeded customer experience targets consistently by maintaining a 90% satisfaction score.
Streamlined customer support workflows that improved team efficiency by 25%.
Earned 'Agent of the Month' four times due to high customer satisfaction rates and exceptional adaptability.
Verizon June 2016 - December 2017
Call Center Agent
Reached 95% of the sales target in the first quarter itself by effectively utilizing telecommunications skills.
Decreased average customer waiting time by implementing efficient call routing strategies.
Improved customer retention rate by 10% through excellent customer service and problem-solving capabilities.
Resume Worded Institute April 2020
Certification in Exceptional Customer Service
Included modules on dispute resolution, customer service ethics, and telephone etiquette
Resume Worded University May 2016
Bachelor of Business Administration (BBA) - Marketing
Minor in Psychology
Awards: Dean's List 2014-2016 (Top 10%)
Customer Service Software: Zendesk, LiveAgent, Zoho Desk, Freshdesk, Help Scout, Intercom
Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet, Skype, Office 365
CRM Software: Salesforce, Zoho CRM, Pipedrive, HubSpot CRM, Microsoft Dynamics 365, Freshsales
Additional Technical Skills: MS Office Suite, Google Workspace, Jira, Confluence, Asana
Certifications: Certified Customer Service Professional (CCSP) - GIVA (2021), Certified Quality Auditor - CQA (2020)
Leadership & Volunteering: Rotary Club - Local Chapter (Member, 2018 - Present), Annual Charity Fundraiser (Organizer, 2016 - Present)
Professional Development: Attended AT&T Advanced Customer Service Training (2019), Verizon's Call Center Agent Annual Conference (2017)
Projects & Achievements: Coordinated a team-wide project for improving customer service metrics, achieving a 20% improvement in customer satisfaction scores.
Your Name
Customer Support Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded October 2018 - Present
Customer Support Supervisor
Maintained high end-user satisfaction for products and services by resolving 2500+ complaints within a year.
Improved team productivity by 25% by implementing real-time report analytics which sped up decision-making processes.
Oversaw a team of 8 customer support associates to ascertain 7/7 coverage in a 24/7 working environment.
Revamped the process of query escalation resulting in faster issue resolution and a 35% decrease in complaint recurrence.
Achieved department KPIs consistently while managing challenging tasks and difficult customer interfaces.
Amazon June 2016 - September 2018
Customer Service Associate
Maintained a record of resolving 95% of complaints within the first contact, exceeding company's average by 20%.
Implemented a feedback mechanism that received a 90% response rate.
Resolved a backlog of 200+ application tickets in two weeks, improving team efficiency by 15%.
Ace Electronics April 2014 - May 2016
Data Entry Clerk
Achieved an error rate of less than 1% on 25k+ entries and improved data entry efficiency by 30%.
Implemented a data review procedure, reducing data errors by 20%.
Resume Worded Institute September 2018
Certification in Customer Service Management
Focused on advanced customer service strategies, conflict resolution, and team management.
Resume Worded University March 2014
Bachelor of Arts in Business Administration
Concentration in Marketing and Sales
Dean's List 2013 - Top 10% of class
Management & Organisation: Team Leadership, Conflict Resolution, Staff Training, Workforce Planning, Performance Evaluation, Time Management
Customer Service: Customer Relationship Management (CRM), Issue Resolution, Upselling, Active Listening, Customer Retention, Net Promoter Score (NPS)
Technical: Microsoft Suite (Advanced), Salesforce (Advanced), Zendesk (Intermediate), Live Chat (Advanced), SurveyMonkey (Intermediate)
Certifications: ITIL Foundation Certification (2019), Certified Net Promoter Associate (2021)
Leadership & Volunteering: Volunteer, Meals on Wheels (2019-Present), Coordinator, Annual Customer Service Conference (2017-2018)
Professional Development: Attended 'The Customer Engagement Summit' (2019), 'Salesforce Supercharge Workshop' (2020)
Projects: Developed 'Customer Support Standards Handbook' for Resume Worded (2019), Participated in the creation of a comprehensive Customer Happiness Matrix (2020)

How do I add skills to a Call Center Specialist resume?

Review the job posting closely.

Go through the Call Center Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Informatics, Telecommunications and Typing are possible skills. These are skills you should try to include on your resume.

Add industry skills like Contact Centers and Customer Service.

Add other common skills from your industry - such as Sales, Telemarketing and Microsoft Access - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Customer Support, Banking and Research - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show how you have strong attention to detail.

A good Call Center Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Call Center Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Call Center Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Call Center Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Call Center Specialist Skills and Keywords to Include On Your Resume

Call Center Specialist Soft Skills

Here are common soft skills that appear on Call Center Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Leadership
  • Customer Satisfaction
  • Phone Etiquette
  • Team Building

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Call Center Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Call Center Customer Service Rep

Resume Example
Call Center Manager

Resume Example
Call Center Representative

Resume Example
Call Center Supervisor

Resume Example
Call Center Agent

Resume Example
Call Center CSR

Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Call Center Specialist resume?

Here are some of the most popular skills we see on Call Center Specialist resumes:

  • Contact Centers
  • Customer Service
  • Sales
  • Telecommunications
  • Typing
  • Telemarketing
  • Microsoft Access
  • Informatics

What are common Call Center Specialist soft skills?

Examples of Call Center Specialist soft skills include Leadership, Teamwork, Communication, Team Leadership and Client-focused.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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