Reservations Manager

Reservations Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Reservations Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Hospitality Management
  • Hotel Management
  • Reservations
  • Revenue Analysis
  • Tourism
  • Front Office
  • Hospitality
  •  Find out what your resume's missing
  • Yield Management
  • Hotel Booking
  • Rooms Division
  • Property Management Systems
  • Event Management
  • Food & Beverage
  • Opera
  • Pre-opening
  • Global Initiatives
  • Guest Service Management
  • Synxis
  • Customer Service
  • Sales
  • Restaurant Management
  • Revenue Forecasting
  • Event Planning

  •   Show full list

Resume Skills: Reservation Systems

Resume Skills: Customer Relationship Management

Resume Skills: Office Software

Resume Skills: Languages

Resume Skills: Hospitality Software

Resume Skills: Financial Management

Resume Skills: Operational

Resume Skills: Software Proficiency

Resume Skills: Revenue Management

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Reservations Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Reservations Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Reservations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Reservations Manager
Managed a reservations team of 10 employees, improving customer service metrics by 30%
Initiated and developed a revenue analysis system, resulting in an increase in booking revenue by 20%
Implemented a utilization of the MICROS Reservation system, streamlining the processing time by 45%
Oversaw the rooms division, boosting room occupancy rates by 15%
Coordinated in the pre-opening stage of 2 new hotel chains, ensuring seamless integration of reservation activities April 2020 - December 2021
Assistant Reservations Manager
Led the implementation of the front office operations within the Synxis property management system, simplifying the reservation process
Coordinated with the sales team in strategizing and implementing promotional offers, resulting in a 25% increase in peak-season bookings
Spearheaded a team-building initiative for the reservations department, improving team efficiency by 35%
Marriott International June 2018 - March 2020
Reservations Assistant
Refined the reservations process through innovative techniques, enhancing customer satisfaction by 40%
Assisted in the management of hotel booking systems, resulting in a more streamlined process
Coordinated with the food & beverage team for event reservations, consistently receiving positive feedback
Resume Worded Academic Center March 2020
Certified in Hotel Reservations Software
Focus on Property Management Systems (PMS)
Resume Worded University May 2018
Bachelor of Arts in Hospitality Management
Specialization in customer service and hotel reservation workflows
Awards: Dean's List - Top 10%
Software Proficiency: Property Management Systems (PMS, i.e. OPERA, Maestro), MS suite (Word, Excel, PowerPoint), CRM software (i.e. Salesforce), GDS systems
Languages: English (Native), French (Conversational), Spanish (Basic)
Revenue Management: Demand forecasting, budgeting, yield management, upselling, channel management
Professional Development: MasterClass in Reservation Sales (2020), Customer Retention Strategy Course (2019)
Leadership & Volunteering: Lead Organizer, Charity Run Event for American Heart Association, 2021
Recognition: Employee of the Year Award - Resume Worded, 2022
Your Name
Reservations Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2022 - Present
Reservations Coordinator
Directed the integration of a customer service platform with hotel management system, increasing reservation efficiency by 30%
Facilitated the transition of 5 properties to a new global reservations procedure, resulting in a 20% increase in global bookings
Managed $2.5 million of revenue, leading to a 15% increase in fiscal performance
Implemented an Opera-based strategy for yield management, forecasting 10% growth in room sales
Organized an in-house training programme on the reservations function, enhancing team productivity by 25% June 2019 - January 2022
Reservations Agent
Utilized advanced hospitality management skills to achieve a 99% customer satisfaction rate
Implemented strategies to overcome off-peak season slumps, increasing reservations by 35%
Developed a new technique for tracking room availability, reducing overbooking incidents by 50%
Hilton Worldwide January 2018 - May 2019
Front Office Representative
Contributed to a 20% increase in walk-in bookings through exceptional guest service management
Simplified the check-in/check-out process, improving front office efficiency by 30%
Handled daily reservations transitions, successfully ensuring the maximization of room occupancy
Resume Worded University May 2017
Bachelor of Science - Hotel Administration
Areas of concentration: Hospitality Marketing, Revenue Management
Academic Achievement: Deans' List (Top 10% of the class)
Resume Worded Institute October 2016
Certified Hospitality Professional
Completed a rigorous course covering core concepts of hotel management
Projects involved real-world scenarios and demanding customer service situations
Reservation Systems: Sabre, Apollo, Worldspan, Pegasus, Amadeus Hotel Platform
Customer Relationship Management: Salesforce, Freshsales, Microsoft Dynamics 365, Zoho CRM, HubSpot CRM
Office Software: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace
Languages: English (Native), French (Intermediate), Spanish (Basic)
Certifications: Certified in Crisis Communication (2020), Certified Customer Service Professional (2019)
Training: Advanced training in Conflict Management & Negotiations, Hospitality Sales & Marketing
Awards: Employee of the Year at Hilton Worldwide (2019), Top Reservations Agent at (2020)
Volunteering: Helped organize annual charity events at, Participated in Habitat for Humanity local projects
Your Name
Hospitality Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2022 - Present
Hospitality Coordinator
Exceeded guest expectations by providing excellent hospitality, resulting in a 50% increase in repeat-customers
Coordinated room division tasks for 300 rooms, increasing overall hotel efficiency by 20%
Demonstrated proficiency in property management systems, reducing system downtime by 30%
Managed all event planning logistics, ensuring seamless execution of 50+ events
Led a team responsible for improving food & beverage operations, leading to a 40% increase in department revenue January 2019 - February 2022
Guest Services Manager
Enhanced guest satisfaction through proactive measures, resulting in a 35% improvement in feedback score
Collaborated with the reservations team to improve SOPs, improving process efficiency by 15%
Handled daily reservations transitions, successfully ensuring the maximization of room occupancy
Hyatt Hotels Corporation April 2017 - December 2018
Front Desk Associate
Provided exceptional customer service, contributing to a 30% increase in guest loyalty program enrollments
Optimized the room booking process, resulting in a reduced guest check-in time by 40%
Assisted guests with hotel booking, consistently achieving high guest satisfaction scores
Resume Worded Institute January 2019
Certification in Guest Relations Management
Focus on customer service excellence and conflict resolution techniques
Resume Worded University May 2016
Bachelor of Science in Hospitality Management
Concentrated in Food and Beverage Management
Graduated Cum Laude
Hospitality Software: Oracle Hospitality, Hotelogix, RoomMaster, eZee FrontDesk, Infor HMS
Languages: English (Native), Spanish (Fluent), French (Basic)
Financial Management: Budgeting, Financial Reporting, Revenue Analysis, Inventory Control, Cost Management
Operational Skills: Scheduling, Staff Supervision, Event Coordination, Service Recovery, Reservations Handling
Certifications: Certified Hotel Administrator (CHA), Certified Hospitality Trainer (CHT)
Volunteering: Hospitality Assisting at Local Homeless Shelters (monthly)
Leadership: Served as Chair of Hotel Association in City - led monthly meetings and coordinated events

How do I add skills to a Reservations Manager resume?

Review the job posting closely.

Go through the Reservations Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Reservations, Hotel Management and Hospitality Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Tourism and Hospitality.

Add other common skills from your industry - such as Front Office, Revenue Analysis and Yield Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Sales, Customer Service and Revenue Forecasting - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Reservations Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Reservations Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Reservations Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Reservations Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Reservations Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Reservations Manager Skills and Keywords to Include On Your Resume

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Reservations Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Resume Example

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Reservations Manager resume?

Some effective Reservations Manager skills you can add to your resume include:

  • Hospitality Management
  • Hotel Management
  • Reservations
  • Revenue Analysis
  • Tourism
  • Front Office
  • Hospitality
  • Yield Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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