Patient Representative

Patient Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Patient Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Healthcare
  • Medical Terminology
  • Electronic Medical Record (EMR)
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Epic Systems
  • Hospitals
  • Healthcare Management
  •  Find out what your resume's missing
  • Patient Safety
  • Medical Records
  • Data Entry
  • Appointment Scheduling
  • Medical Billing
  • Healthcare Information Technology (HIT)
  • Cardiopulmonary Resuscitation (CPR)
  • Health Insurance
  • Patient Advocacy
  • Customer Service
  • Patient Support

  •   Show full list

Resume Skills: Healthcare Tools

Resume Skills: Administrative

Resume Skills: Communication

Resume Skills: Languages

Resume Skills: Software Proficiency

Resume Skills: Techniques

  • Medical Terminology
  • Customer Service
  • Conflict Resolution
  • HIPAA Compliance
  • Patient Advocacy
  • Complaint Resolution
  • Troubleshooting
  • Issue Escalation
  • Soft Skills Training
  •  Match your resume to these skills

Resume Skills: Healthcare Software

Resume Skills: Customer Support Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Patient Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Patient Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Patient Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2019 - Present
Senior Patient Service Representative
Initiated patient healthcare education sessions that enhanced overall patient health awareness by 60%
Managed 40+ patient accounts on Electronic Medical Record (EMR) systems daily, streamlining healthcare management procedures
Co-developed a data entry system that improved patient data accuracy by 75% and speed by 30%
Reduced patient wait time by 20% through implementation of an effective appointment scheduling system
Established and enforced U.S. Health Insurance Portability and Accountability Act (HIPAA) guidelines within the team, achieving 100% compliance
Coached.com April 2015 - May 2019
Patient Access Representative
Organized health insurance seminars, aiding patient understanding and increasing policy subscriptions by 30%
Transformed conventional medical billing system, curbing billing errors by 40%
Leveraging strong patient advocacy, resolved 95% of patient complaints and significantly improved overall customer experience
City Hospital March 2012 - February 2015
Medical Receptionist
Maintained classified medical records, ensuring secure handling of sensitive patient data
Successfully interacted with 100+ patients daily, providing top-notch patient support and service
EDUCATION
Resume Worded University December 2013
Master of Healthcare Administration
Specialization in Patient Care Services Management
Resume Worded Institute April 2011
Bachelor of Science in Health Administration
Minor: Business Administration
Cum Laude graduate and member of the Beta Gamma Sigma Honor Society
SKILLS
Software Proficiency: Electronic Health Record systems (EHR), Microsoft Office Suite (Advanced), CRM Systems, Medical Scheduling Software
Techniques: Medical Terminology, Customer Service, Conflict Resolution, HIPAA Compliance, Patient Advocacy
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Professional in Patient Safety (CPPS), Health Coverage Specialist (HCS) Certification
Leadership & Volunteering: American Association of Healthcare Administrative Management (AAHAM) (Member since 2015), Volunteer at City Hospital Fundraisers (2012 - Present)
Awards: Employee of the Year, Coached.com (2018)
Professional Development: Completed several professional development courses in Leadership, Crisis Management, and Medical Ethics
Your Name
Patient Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Texas Health Hospital January 2020 - Present
Patient Service Representative III
Pioneered a patient safety initiative that reduced hospital-related incidents by 25%
Improved data entry accuracy in electronic medical records (EMR), facilitating greater patient care
Coordinated with insurance companies to optimize health insurance policy benefits for patients, reducing out-of-pocket costs by 20%
Introduced the use of Epic Systems for better coordination and improved doctor-patient relationship
Explicitly navigated U.S. HIPAA regulations, protecting patient privacy and confidential healthcare information
Resume Worded July 2016 - December 2019
Customer Service Healthcare Representative
Orchestrated professional development sessions on medical terminology, increasing understanding by 45%
Utilized Healthcare Information Technology (HIT) to implement a streamlined patient data system, reducing processing time by 30%
Managed 200+ patient support calls a day, significantly improving customer satisfaction ratings
Coached.com March 2013 - June 2016
Clinical Receptionist
Assisted in training 15 new members of the reception team, increasing department efficiency by 15%
Executed successful Cardiopulmonary Resuscitation (CPR) on two emergencies, underscoring importance of medical training
EDUCATION
Resume Worded Institute February 2020
Certified Healthcare Access Associate (CHAA)
Coursework included medical privacy laws, patient rights, and health insurance regulations
Resume Worded University May 2012
Bachelor of Science in Health Studies
Coursework included Health Services Management, Patient Relations, Medical Terminology
Graduated with Merit
SKILLS
Healthcare Tools: EPIC Systems, AdvancedMD EHR, MEDITECH, athenaClinicals
Administrative Skills: Appointment Scheduling, Insurance Verification, Payment Collection, Medical Coding (ICD-10, CPT)
Communication Skills: Active Listening, Verbal and Written Communication, Patient Advocacy, Empathy
Languages: English (Native), Spanish (Conversational), American Sign Language (Basic)
OTHER
Certifications: Basic Life Support (BLS) Certification - American Heart Association
Professional Development: Regular attendee - Annual Patient Access Symposium
Leadership & Volunteering: Volunteer - Local Free Clinic, Team Leader - Relay for Life
Achievements: Recipient - Employee of the Month (Resume Worded, October 2017), Award - Excellence in Customer Service (Texas Health Hospital, 2021)
Your Name
Healthcare Customer Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
National Health Network September 2018 - Present
Healthcare Customer Support Executive
Implemented an assessment system that increased patient service satisfaction rates in hospitals by 35%
Communicated effectively with patients and healthcare providers, bridging the understanding gap and improving service quality
Managed and directly resolved 85% of critical patient concerns, enhancing patient advocacy and trust in healthcare services
Oversaw appointment scheduling system, improving system efficiency and department productivity by 30%
Pioneered patient education sessions on healthcare management, raising health awareness and reducing hospitalizations by 18%
Resume Worded April 2015 - August 2018
Patient Service Associate
Implemented electronic medical record (EMR) system, improving data accessibility and patient's ease of access to healthcare services
Conceptualized a patient follow-up program, reducing readmission rates by 25%
Coached.com July 2010 - March 2015
Front Desk Coordinator
Generated a seamless and efficient medical billing system that decreased patient payment issues by 20%
Conducted in-person support and orientation sessions, enhancing overall patient experience
EDUCATION
Resume Worded University June 2010
Bachelor of Science in Healthcare Administration
Focus on Health Information Systems
Graduated with Cum Laude honors
Resume Worded Academic Center May 2015
Certification in Customer Relationship Management
Concentration on Healthcare Industry Applications
SKILLS
Healthcare Software: Epic Systems, Meditech, MS Office Suite, Cerner, Athenahealth
Customer Support Tools: Zendesk, Freshdesk, Zoho Desk, Intercom, LiveAgent
Languages: English (Native), Spanish (Conversational), French (Basic)
Techniques: Complaint Resolution, Troubleshooting, Issue Escalation, Soft Skills Training
OTHER
Certifications: Medical Administrative Professional (MAP) Certification (2018)
Projects: Led 6-month project to implement an online FAQ system reducing call volumes by 15%
Volunteering: American Red Cross, Local Healthcare Volunteer (2012-Present)
Awards: Employee of the Year - National Health Network (2019)

How do I add skills to a Patient Representative resume?

1
Review the job posting closely.

Go through the Patient Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Patient Safety, Hospitals and Healthcare Management are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Healthcare and Medical Terminology.

Add other common skills from your industry - such as Electronic Medical Record (EMR), Epic Systems and U.S. Health Insurance Portability and Accountability Act (HIPAA) - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Customer Service, Patient Support and Health Insurance - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Patient Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Patient Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Patient Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Patient Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Patient Representative Skills and Keywords to Include On Your Resume

Patient Representative Soft Skills

Here are common soft skills that appear on Patient Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

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Patient Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Inside Sales Representative


Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Resume Example
Entry-Level (Free)


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Frequently Asked Questions

What skills do hiring managers want to see on a Patient Representative resume?

Some popular Patient Representative hard skills are Healthcare, Medical Terminology, Electronic Medical Record (EMR), U.S. Health Insurance Portability and Accountability Act (HIPAA), Epic Systems, Hospitals, Healthcare Management and Patient Safety.

Depending on the job you apply to, skills like Customer Service, Health Insurance, Patient Support, Medical Records and Cardiopulmonary Resuscitation (CPR) can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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