Information Technology Service Delivery Manager

Information Technology Service Delivery Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Information Technology Service Delivery Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • IT Service Management
  • Service Delivery
  • ITIL
  • Incident Management
  • IT Service Delivery
  • IT Management
  • IT Strategy
  •  Find out what your resume's missing
  • Problem Management
  • Service-Level Agreements (SLA)
  • IT Operations
  • ITIL Certified
  • Service Delivery Management
  • Project Delivery
  • Infrastructure
  • Change Management
  • Vendor Management
  • Outsourcing
  • Disaster Recovery
  • Information Technology
  • Service Desk
  • Integration
  • Business Analysis
  • Data Center
  • Requirements Analysis
  • Software Development Life Cycle (SDLC)
  • ServiceNow

  •   Show full list

Resume Skills: Programming

Resume Skills: Project Management Tools

Resume Skills: Management Framework

Resume Skills: Databases & Systems

Resume Skills: Software and Applications

Resume Skills: DevOps Tools

Resume Skills: Networking and Protocols

Resume Skills: IT Management

Resume Skills: Software & Tools

Resume Skills: Network and Infrastructure

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Information Technology Service Delivery Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Information Technology Service Delivery Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Information Technology Service Delivery Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2018 - Present
Information Technology Service Delivery Manager
Led and implemented ITIL-based processes in Incident, Problem, Change, and Service-Level-Management leading to a 30% improvement in response times.
Spearheaded a transformation program adopting cloud technologies, resulting in 15% cost savings annually.
Transformed IT Service Delivery approach; reduced downtime by 20% and exceeded SLAs by improving Incident Management processes using automation strategies.
Championed IT strategic planning, vendor management, and outsourcing, reducing overall IT costs by 25% annually.
Enhanced Disaster Recovery Plan, resulting in 50% faster data recovery.
Microsoft January 2015 - May 2018
Senior IT Service Delivery Specialist
Managed IT services for global clients, resulting in an enhanced Service Delivery satisfaction score by 35%.
Implemented effective ITIL protocols and improved service protocol compliance by 40%.
Executed a seamless transition of IT Operations to a new infrastructure, streamlining processes and improving efficiency by 20%.
IBM August 2011 - December 2014
IT Assistant Manager
Developed strong service delivery processes improving IT Support response times by 60%.
Spearheaded a Service Desk project integrating efficient tracking systems, reducing ticket resolution time by 30%.
Orchestrated an effective change management process reducing turnaround time for system updates by 20%.
Resume Worded Institute June 2011
Master of Science in Information Technology Management
Coursework included: IT Project Management, IT Governance, IT Service Management, Data Analysis, IT Security Management.
Resume Worded University May 2009
Bachelor of Engineering in Computer Science
Electives Included: Networking, Database Management, Software Development, Web Technologies
IT Management: Service Delivery, IT Governance, Risk Management, Vendor Management, Project Management, Outsourcing.
Software & Tools: Microsoft Office 365, MS Project, MS Visio, ITSM, Jira, Confluence, Trello
Programming: Python (Intermediate), SQL (Intermediate), Java (Beginner)
Network and Infrastructure: LAN/WAN, VPN, Firewall, IT infrastructure Library, Server Maintenance, Cloud Computing (AWS, Microsoft Azure)
Certifications: Certified IT Service Management (ITSM) Professional, Project Management Professional (PMP)
Leadership & Volunteering: Association of IT Professionals (Board Member), Volunteer Tech Tutor for Seniors, United Way (Fundraising Committee)
Professional Development: Regular attendee of international tech conferences, Completed Leadership Development Program
Your Name
IT Service Management Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE April 2019 - Present
IT Service Management Specialist
Successfully rebuilt service strategy gaining operational expenses reduction of 20%.
Implemented ITIL-based principles for better IT service management leading to a 30% decrease in service disruptions.
Enhanced service quality by driving vendor partnerships and establishing a vendor management process, reducing vendor-related issues by 40%.
Prioritized incident and problem management, improving SLAs compliance by 25%.
Spearheaded a tech transformation project, leveraging infrastructure management techniques to improve system reliability by 15%.
Cisco Systems February 2016 - March 2019
IT Project Manager
Piloted the full project lifecycle of IT service management, resulting in a 30% reduction in project delivery time.
Implemented ITIL Certified methodologies for IT Strategy that boosted operational efficiency by 20%.
Led cross-functional team in multivariate infrastructure improvement projects, resulting in an increase in system availability by 35%.
Oracle January 2012 - January 2016
IT Analyst
Transformed IT Service Delivery model, leading to a 20% increase in customer satisfaction.
Utilized ITIL incident management procedures, decreasing repeat incidents by 50%.
Optimized IT operations by integrating new software tools, realizing a 15% reduction in service interruption.
Resume Worded University January 2012
Master of Technology Management
Specialized in IT Project Management Studies
Resume Worded Institute June 2009
Bachelor of Science in Computer Science
Concentration in Information Systems
Awarded the Oracle Scholarship for Excellence in Computer Science
Programming Language: Python, Java, C++, Bash, Shell, JavaScript
Project Management Tools: MS Project, Asana, Trello, Jira, Basecamp, Workzone
Management Framework: ITIL, Agile, Scrum, Waterfall
Databases & Systems: Oracle, MS SQL Server, MySQL, MongoDB, Linux, Unix
Certifications: ITIL Expert Certification, Project Management Professional (PMP), Certified Scrum Master
Professional Awards: Cisco Systems’ Most Valuable Project Manager - 2018, Oracle's Star Performer - 2015
Volunteering: Mentor for Women in IT, TechGirls Canada
Publications: Author of 'IT Service Management in the New Normal', Published in IT Today Magazine - June 2021
Your Name
IT Service Delivery Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2017 – Present
IT Service Delivery Analyst
Implemented an ITIL-based Service Management system, reducing operational costs by 18%.
Optimized vendor management tactics improving service quality by 20%.
Invested in Disaster Recovery mechanisms, reducing potential business impact by 25%.
Managed IT service desk operations, reducing average incident resolution time by 30%.
Pioneered cloud migration of key functions, resulting in a 35% increase in agility.
Apple January 2010 – April 2017
IT Strategist
Implemented strategic IT service management initiatives, resulting in incremental savings of 15%.
Established a new SLA structure, improving compliance rates by 20%.
Scaled service desk operations, resulting in a 30% decrease in ticket backlog. June 2006 – December 2009
Associate IT Analyst
Introduced a new IT service delivery framework, improving operational efficiency by 10%.
Successfully managed IT Projects, showcasing an on-time delivery rate of 95%.
Expedited Incident Management process resulting in an improvement of 15% in response times.
Resume Worded Academic Center May 2009
Master of Business Administration - Information Systems
Graduated with Distinction.
Resume Worded University June 2006
Bachelor of Science - Computer Information Systems
Minors in Cybersecurity and Mathematics
Dean's List 2004 and 2005.
Software and Applications: Microsoft Server, Linux, Oracle, NETSUITE, SAP, Microsoft Office Suite, Cisco, SharePoint, VMWARE.
Programming: JAVA, C++, Python, SQL, HTML5, CSS, JQUERY.
DevOps Tools: Ansible, Docker, Jenkins, Vagrant, Git, Puppet, Chef.
Networking and Protocols: TCP/IP, HTTPS, DNS, Ethernet, VPN, WAN/LAN, VOIP.
Certifications: ITIL Foundations Certification (2019), Certified Information Systems Security Professional (CISSP) (2018), Microsoft Certified: Azure Solutions Architect Expert (2020)
Projects: Developed a cross-platform application for secure data transmission, reducing system vulnerabilities by 40%.
Professional Memberships: Member of Information Systems Audit and Control Association (ISACA), Member of The Professional Association for SQL Server (PASS).
Volunteering: Volunteer IT Consultant for local non-profit organizations, providing strategic recommendations and practical solutions for their IT infrastructure.

How do I add skills to an Information Technology Service Delivery Manager resume?

Review the job posting closely.

Go through the Information Technology Service Delivery Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like IT Management, ITIL and Problem Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Incident Management and Service Delivery.

Add other common skills from your industry - such as IT Strategy, IT Service Delivery and IT Service Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Data Center, Change Management and Service Desk - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Information Technology Service Delivery Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on an Information Technology Service Delivery Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Information Technology Service Delivery Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Information Technology Service Delivery Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Information Technology Service Delivery Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Information Technology Service Delivery Manager Skills and Keywords to Include On Your Resume

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Information Technology Service Delivery Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to an Information Technology Service Delivery Manager resume?

Some popular Information Technology Service Delivery Manager hard skills are IT Service Management, Service Delivery, ITIL, Incident Management, IT Service Delivery, IT Management, IT Strategy and Problem Management.

Depending on the job you apply to, skills like Data Center, Change Management, Service Desk, Infrastructure and Information Technology can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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