Guest Experience Manager

Guest Experience Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Guest Experience Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Hospitality Management
  • Guest Service Management
  • Guest Recovery
  • Event Management
  • Hotel Management
  • Hospitality
  • Tourism
  •  Find out what your resume's missing
  • Theme Parks
  • Guest Experience
  • Front Office
  • Food & Beverage
  • Event Planning
  • Restaurant Management
  • Employee Training
  • Social Media
  • Rooms Division
  • Entertainment
  • Teaching

  •   Show full list

Resume Skills: Visitor Management

Resume Skills: Communication

  • Public Speaking
  • Conflict Resolution
  • Customer Service
  • Multilingual (English Native, French Conversational, Spanish Basic)
  • Active Listening
  • Presentations
  • Negotiation
  •  Match your resume to these skills

Resume Skills: Technologies

Resume Skills: Operational Management

Resume Skills: Techniques

Resume Skills: Software Proficiency

Resume Skills: Customer Service

Resume Skills: Administration

Resume Skills: Languages

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Guest Experience Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Guest Experience Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Guest Experience Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE June 2019 - Present
Guest Experience Manager
Streamlined the guest communication process by implementing a novel SMS technology resulting in a 30% reduction in query response time.
Oversaw a team of 25 employees in the Front Office and Food & Beverage departments, increasing team efficiency by 18%.
Designed and implemented a guest recovery strategy, reducing complaints by 20% within the first six months.
Masterminded the use of social media for promotion, leading to a 15% increase in online bookings.
Crafted an employee training program focusing on delivering superior levels of guest service, enhancing guest satisfaction scores by 40%.
Marriott International February 2016 - May 2019
Front Office Supervisor
Efficiently managed the booking system, optimizing rooms division and thereby increasing revenue by an additional $50K annually.
Allocated resources adequately during high-volume periods, ensuring smooth restaurant operations and resulting in positive customer reviews.
Implemented a detailed report system, improving communication between departments by 35%.
Resume Worded November 2014 - January 2016
Guest Relations Agent
Conducted bilingual (English and Spanish) guest tours of the facility, leading to positive feedback from international guests.
Generated 20% repeat hotel stays by utilizing upselling techniques.
Managed visitor requests effectively, resulting in a 15% increase in TripAdvisor scores.
Resume Worded Academic Center 2018 - 2020
Master of Business Administration - Hospitality Management
Focused in strategic management and customer service principles
Resume Worded University 2010 - 2014
Bachelor of Arts - Tourism, Hospitality, and Leisure Services Management
Emphasis on Guest Relations and Hospitality Services
Graduated with Honors (Top 10% of class)
Operational Management: Staff Training and Development, Inventory Management, Quality Assurance, Budget Planning, Performance Analysis
Techniques: Conflict Resolution, Crisis Management, Customer Relationship Management, Customer Retention Strategies
Software Proficiency: HotSOS, RMS Hotel, OPERA Property Management System, Epitome PMS, Microsoft Office Suite
Certifications: Certified Guest Service Professional (American Hotel & Lodging Educational Institute), Certified Front Desk Representative (American Hotel & Lodging Educational Institute), Certified Hospitality Supervisor (American Hotel & Lodging Educational Institute)
Professional Achievements: Employee of the Month (Marriott International, February 2017), Best Guest Experience Manager of the Year (, 2020)
Volunteering: Volunteered at local homeless shelters to provide food service (2014-2019)
Professional Development: Attended Annual Hospitality Industry Conference, 2016-2020
Your Name
Customer Experience Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Customer Experience Specialist
Increased customer retention by 25% by executing a strategic customer relationship management plan.
Leveraged social media platforms to solicit and incorporate customer feedback, improving product quality and customer satisfaction by 20%.
Put together a cross-functional team, which led to an efficient resolution of a critical customer issue.
Developed new customer service policies, which led to a 15% increase in customer loyalty and retention.
Coordinated successful product launches, resulting in a 30% increase in new customer enrollment.
Amazon April 2017 - December 2019
Customer Service Representative
Managed 120+ customer inquiries daily through various channels, maintaining a 99% customer satisfaction rate.
Facilitated team training workshops on customer service best practices, improving team performance by 17%.
Instituted a new feedback collection system, leading to a 20% increase in usable customer feedback. February 2015 - March 2017
Call Centre Agent
Efficiently managed high influx calls during peak periods, maintaining a response rate of 95%.
Recognized for achieving highest customer satisfaction among the team for six consecutive months.
Improved the customer query resolution process, reducing hold time by 12%.
Resume Worded Academic Center March 2020
Certified Customer Service Manager (CCSM)
Coursework in Customer Relationship Management (CRM) and Support Operations
Resume Worded University May 2014
Bachelor of Science in Business Administration
Concentration in Customer Service Management
Award: Resume Worded Excellence Scholar (Top 5% of class)
Customer Service: Problem Resolution, Customer Orientation, Escalation Management, Client Relations, CRM (Salesforce, Zendesk), Troubleshooting
Administration: Data Entry, Microsoft Suite (Excel, Word, PowerPoint), Google Suite (Docs, Sheets), Office Management, Scheduling, Reporting
Communication: Active Listening, Presentations, Negotiation
Languages: English (Native), Spanish (Conversational)
Certifications: Professional Communication Certification from Dale Carnegie Training (2018)
Leadership & Volunteering: Toastmasters International (Member and Club Secretary, 2017-Present), Local Food Bank (Volunteer, 2015-Present)
Projects: Led initiative to improve Amazon's call centre efficiency by 10%, by identifying bottlenecks and providing actionable recommendations
Your Name
Visitor Experience Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE October 2018 - Present
Visitor Experience Coordinator
Spearheaded a team of volunteers, increasing team efficiency by 22%.
Orchestrated weekly events attended by up to 500 guests, with guest satisfaction scores consistently above 92%.
Conducted 50+ guided tours, enhancing visitor engagement and knowledge of exhibits.
Pioneered the use of Virtual Reality in exhibits, boosting visitor number by 18%.
Negotiated optimum rates with vendors, aiding in the reduction of event costs by 30%.
Resort World Sentosa March 2016 - September 2018
Guest Services Associate
Leveraged hospitality management skills to enhance guest experience in theme parks, improving visitor ratings by 20%.
Participated in the setup for 100+ events, ensuring seamless execution.
Produced daily reports of guest interactions, aiding in the development of effective guest service strategies.
Resume Worded January 2014 - February 2016
Tour Guide
Led 5+ daily museum tours in both English and French, receiving high praise for engagement and knowledge.
Managed group bookings effectively, ensuring a smooth visit for groups of up to 50 members.
Cultivated relationships with local hotels and restaurants, resulting in a 15% increase in referral visitors.
Resume Worded University June 2018
Master of Arts - Communications Management
Focus on Public Relations and Visitor Experience Concepts
Resume Worded University May 2014
Bachelor of Arts - Tourism and Hospitality Management
Specialization in Event Management
Dean's List 2013 (Top 10%)
Visitor Management: Visitor Check-in Software, Tour Guide Techniques, Visitor Scheduling, Reception Coordination, Queue Management
Communication: Public Speaking, Conflict Resolution, Customer Service, Multilingual (English Native, French Conversational, Spanish Basic)
Technologies: MS Office Suite, Google Workspace, CRM Systems (Salesforce, Zoho), Event Management Software
Certifications: Certified Tourism Professional (CTP) - Travel Institute
Languages: Mandarin (Conversational), Spanish (Basic)
Volunteering: Tour Guide for Local Charity - August 2015 (Part-time)
Awards: Employee of the Month - Resort World Sentosa, July 2018

How do I add skills to a Guest Experience Manager resume?

Review the job posting closely.

Go through the Guest Experience Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hotel Management, Hospitality Management and Event Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Theme Parks and Hospitality.

Add other common skills from your industry - such as Guest Service Management, Tourism and Guest Recovery - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Guest Experience, Social Media and Teaching - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Guest Experience Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Guest Experience Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Guest Experience Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Guest Experience Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Guest Experience Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Guest Experience Manager Skills and Keywords to Include On Your Resume

Guest Experience Manager Soft Skills

Here are common soft skills that appear on Guest Experience Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Guest Experience Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
UX Designer (User Experience Designer)

Resume Example
UX Designer (User Experience Designer)

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Guest Experience Manager resume?

On top Guest Experience Manager resumes, skills like Hospitality Management, Guest Service Management, Guest Recovery, Event Management, Hotel Management, Hospitality, Tourism and Theme Parks appear most often.

Depending on the exact role you're applying to, skills like Entertainment, Social Media, Teaching, Guest Experience and Employee Training can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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