Director Of Guest Services

Director Of Guest Services Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Director Of Guest Services job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Hospitality Management
  • Hotel Management
  • Tourism
  • Front Office
  • Guest Service Management
  • Event Management
  • Hospitality
  •  Find out what your resume's missing
  • Revenue Analysis
  • Pre-opening
  • Rooms Division
  • Event Planning
  • Property Management Systems
  • Food & Beverage
  • Volunteer Management
  • Nonprofit Organizations
  • Restaurant Management
  • Catering
  • Customer Service

  •   Show full list

Resume Skills: Hospitality Management Software

Resume Skills: Customer Relationship Management (CRM)

Resume Skills: Revenue Management

Resume Skills: Communication

Resume Skills: Customer Service

Resume Skills: Industry Relevant

Resume Skills: Technical

  • Microsoft Office Suite
  • CRM Software
  • Opera Property Management System (PMS)
  • Delphi Sales and Catering software
  • Revenue management software (RMS)
  • Social Media platforms
  •  Match your resume to these skills

Resume Skills: Office Management

Resume Skills: Software Proficiency

Resume Skills: Techniques

Resume Skills: Languages

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Director Of Guest Services Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Director Of Guest Services Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Director Of Guest Services
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2020 - Present
Director Of Guest Services
Spearheaded efficient use of Property Management Systems, resulting in a 20% increase in guest satisfaction scores within the first year
Overhauled the guest service management strategies leading to a reduction in customer complaints by 40%
Boosted the hotel's revenue by $4M through strategic revenue analysis and optimization of room allocation
Managed a team of 50+ staff, improving team efficiency by 25% through effective front office management
Developed a successful pre-opening strategy that enabled the hotel to fully book within its first month of operation
Resume Worded January 2017 - March 2020
Assistant Director of Guest Services
Implemented a new MICROS system which lead to an increase in sales by 30%
Improved guest experience through the efficient management of a diverse 30-member team
Increased room division profit by 20% through proper room assignment and rate strategies
Hilton Hotels & Resorts May 2015 - December 2016
Front Office Manager
Coordinated hotel's front office operations, leading to an increase in customer satisfaction rate by 15%
Enhanced staff hospitality skills via training and development programs, resulted in a 10% increase in return customers
Resume Worded Institute February 2020
Certified Hospitality Trainer (CHT)
Targeted training focused on managing and leading a hospitality workforce
Resume Worded University May 2014
Master of Business Administration - Hospitality Management
Thesis: 'Elevating Customer Satisfaction through Strategic Guest Services'
Hospitality Management Software: OPERA Property Management System, Agilysys, RMS Cloud, eZee Frontdesk, Maestro PMS
Customer Relationship Management (CRM): Salesforce, Zoho CRM, HubSpot, Oracle Siebel, SAP CRM
Revenue Management: Duetto, IDeaS, Rainmaker, EZRMS, ProfitSword
Communication: Intercom, Drift, LiveChat, Zendesk Chat,
Certifications: Certified Hotel Administrator from the American Hotel & Lodging Educational Institute (2019), Certified Revenue Management Executive (CRME), Hospitality Sales and Marketing Association International (2018)
Leadership & Volunteering: Volunteer, Habitat for Humanity (2018-Present), Member, Hospitality Financial & Technology Professionals (2015-Present)
Awards: Leader of the Year award at Resume Worded (2019), Exceptional Performance award at Hilton Hotels & Resorts (2016)
Projects: Initiated a project that led to 20% increase in annual guest attendance at
Your Name
Guest Services Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2019 - Present
Guest Services Manager
Led the optimization and enhancement of hotel's guest service management systems leading to 30% more positive customer reviews
Implemented a new Rooms Division strategy, which increased the hotel's annual revenue by $3M
Enhanced team operational efficiency by 25% through staff training on hospitality management best practices
Managed all aspects of event management, successfully coordinating over 50 large-scale functions during the tenure
Maximized the use of Micros system, which reduced order-processing time by 40% February 2016 - May 2019
Senior Customer Service Supervisor
Hiked revenues by 20% through innovative food & beverage strategies
Streamlined customer service operations, improving customer satisfaction ratings by 30%
Conducted regular revenue analysis, driving a 10% increase in annual profit
Marriott Hotels January 2013 - January 2016
Customer Service Supervisor
Led front office operations, which boosted customer service scores by 10%
Developed team proficiency in using the Property Management Systems, increasing operational speed by 35%
Resume Worded Academic Center December 2012
Master of Business Administration - Hospitality Management
Specialization in Customer Service and Relations
Resume Worded University May 2011
Bachelor of Arts - Communication Studies
Emphasis on interpersonal and organizational communication
Graduated with Honours
Customer Service: Effective Communication, Active Listening, Conflict Resolution, Empathy, Patience, Critical Thinking
Industry Relevant Skills: Service Quality Evaluation, Hospitality Management, Revenue Management, Regulatory Compliance, Risk Management, Event Planning
Technical Skills: Microsoft Office Suite (Advanced), CRM Software (Advanced), Opera Property Management System (PMS), Delphi Sales and Catering software, Revenue management software (RMS), Social Media platforms
Certifications: Certified Guest Service Professional (CGSP) - American Hotel and Lodging Educational Institute, Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute
Leadership & Volunteering: Volunteer Team Lead at Local Food Bank, Organized Annual Charity Fundraiser for Local Non-Profit
Courses: Comprehensive Customer Service Training - Marriott International, VIP Services and Upselling Techniques -
Projects: Designed a Customer Feedback System improving service quality by 30%, Initiated a staff incentive program boosting morale and reducing turnover by 20%
Your Name
Front Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE April 2018 - Present
Front Office Manager
Introduced an advanced Property Management System enhancing room allocation efficiency and increasing annual revenue by $2M
Implemented customer-centric front office solutions, enhancing guest service rating by 30%
Launched a novel staff training program on Hospitality Management which enhanced customer service metrics by 25%
Orchestrated pre-opening activities of the hotel, securing 75% occupancy within the first three weeks
Directed cross-functional teams resulting in a 15% efficiency improvement in operations
Resume Worded February 2014 - March 2018
Senior Receptionist
Optimized work flow by incorporating MICROS, improving sales accuracy by 30%
Boosted customer return rate by 20% through efficient management of reception activities
Played a key role in event planning with successful coordination of over 30 corporate events
Hyatt Hotels January 2011 - January 2014
Improved customer bookings by 15% through effective reception management
Executed high quality guest service, increasing company's online rating by 10%
Resume Worded Institute March 2018
Certification in Advanced Management Studies
Focused electives on team management, organization, and productivity enhancement
Resume Worded University December 2010
Bachelor of Commerce - Business Administration
Specialization in Hotel Management
Dean’s List 2009 (Top 10%)
Office Management: Office Administration, Staff Supervision, Schedule Management, Client Relationship Management, Inventory Control, Document Management
Software Proficiency: Microsoft Office Suite (Advanced), CRM Software (Intermediate), Scheduling Software (Expert), Billing Software (Intermediate)
Techniques: Conflict Resolution, Crisis Management, Operations Analysis, Quality Control, Performance Evaluations
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Administrative Professional (CAP) – International Association of Administrative Professionals
Awards: Manager of the Year – (2019 and 2020)
Volunteering: Volunteer - Local Food Bank, coordinating registry and front-desk operations (2016 - Present)
Professional Development: Regularly attend administrative leadership workshops and industry conferences

How do I add skills to a Director Of Guest Services resume?

Review the job posting closely.

Go through the Director Of Guest Services posting you're applying to, and identify hard skills the company is looking for. For example, skills like Tourism, Hospitality Management and Front Office are possible skills. These are skills you should try to include on your resume.

Add industry skills like Hotel Management and Event Management.

Add other common skills from your industry - such as Hospitality, Guest Service Management and Revenue Analysis - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Catering, Nonprofit Organizations and Event Planning - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Director Of Guest Services, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Director Of Guest Services resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Director Of Guest Services, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Director Of Guest Services Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Director Of Guest Services job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Director Of Guest Services Skills and Keywords to Include On Your Resume

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Director Of Guest Services Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What hard skills should you include on a Director Of Guest Services resume?

On top Director Of Guest Services resumes, skills like Hospitality Management, Hotel Management, Tourism, Front Office, Guest Service Management, Event Management, Hospitality and Revenue Analysis appear most often.

Depending on the exact role you're applying to, skills like Catering, Food & Beverage, Rooms Division, Event Planning and Nonprofit Organizations can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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