Client Specialist

Client Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Client Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Client Relations
  • Salesforce.com
  • Client Services
  • Account Management
  • Sales
  • Banking
  • Customer Relationship Management (CRM)
  • Financial Services
  • Customer Service
  • Data Entry
  • Customer Experience
  • Benefits Administration
  • Marketing
  • Finance
  • Social Media
  • Relationship Building
  •   Show full list

Resume Skills: Client Relationship Management

  • Relationship Building
  • Empathy
  • Active Listening
  • Cultural Sensitivity
  • Client Evaluation
  • Risk Management

Resume Skills: Technological Proficiency

  • CRM Software (Salesforce, Zoho)
  • Microsoft Office Suite
  • Google Workspace
  • SurveyMonkey
  • Customer Database Management

Resume Skills: Soft

  • Negotiation
  • Diplomacy
  • Conflict Resolution
  • Crisis Management
  • Decision Making
  • Problem Solving

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • Mandarin
  • Spanish
  • French

Resume Skills: Technical

  • MS Office Suite
  • Salesforce CRM
  • FISERV
  • Tableau

Resume Skills: Industry Specific

  • Risk Management
  • Market Evaluation
  • Portfolio Management
  • Financial Analysis
  • Compliance

Resume Skills: Software & Tools

  • Salesforce
  • Microsoft Dynamics
  • CRM Pro
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Resume Skills: Finance & Analysis

  • Risk Management
  • Portfolio Management
  • Financial Analysis
  • Investment Strategies
  • Account Management
  • Business Analysis

Resume Skills: Communication

  • Professional Communication
  • Presentation Skills
  • Negotiation
  • Client Relationship Management
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Client Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Client Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Client Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2020 - Present
Senior Client Specialist
Led extensive redesign of client engagement strategies, boosting customer retention rates by 35%.
Spearheaded and implemented new CRM system using Salesforce.com, increasing team efficiency by 27% and improving data entry accuracy.
Developed and launched a customer experience training initiative, elevating client services performance by 50%.
Managed the coordination of key accounts, cementing relationship building efforts and increasing client revenue by 40%.
Executed in-depth data analyses to guide strategy development for important clients, enhancing client relations and boosting sales targets by 30%.
Coached.com July 2017 - February 2020
Client Relationship Manager
Developed personalized objectives and key results (OKRs) for the client relationship team, resulting in team efficiency increase of 50%.
Implemented CRM strategies that improved client acquisition and retention rates by 30%.
Managed the requirements of high-profile clients, resulting in the expansion of business with these clients by 70%.
J.P. Morgan April 2015 - June 2017
Client Service Associate
Elevated client experience by designing and implementing a customer feedback channel, improving client satisfaction scores consistently by 25%.
Monitored client transactions and prepared regular reports, increasing transparency and trust with clients by 50%.
Contributed to developing marketing strategies and sales offers, which boosted the client base by 35%.
EDUCATION
Resume Worded Institute March 2020
Certified Relationship Management Specialist (CRMS)
Certification focused on enhancing customer engagement strategies and fostering client relationships
Resume Worded University May 2015
Master of Business Administration - Major in Finance
Specialization in Financial Management and Analysis
Honors: Recipient of the Dean's Award for Top Performer
SKILLS
Software & Tools: Salesforce, Microsoft Dynamics, CRM Pro, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Finance & Analysis: Risk Management, Portfolio Management, Financial Analysis, Investment Strategies, Account Management, Business Analysis
Communication: Professional Communication, Presentation Skills, Negotiation, Client Relationship Management
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Client Service Professional (CCSP), Certified in Financial Management (CFM)
Leadership & Volunteering: Volunteer Financial Advisor - United Way, Mentor- Junior Achievement
Projects: Initiated project 'ClientConnect' at Resume Worded aimed at streamlining client communication
Courses: Customer Relationship Management - LinkedIn Learning, Effective Networking - Coursera
Your Name
Customer Relationship Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
LinkedIn February 2019 - Present
Client Partner
Streamlined and improved client onboarding, enhancing account management and boosting customer relationship success rates by 45%.
Established social media strategies to foster stronger relationships with clients, boosting engagement rates by 30%.
Managed a client portfolio worth over $5M, making key decisions to balance risk and return, and increasing profitability by 15%.
Played integral role in business analysis department, driving a 25% increase in valuable insights for strategic direction.
Blend customer feedback into product development strategy, increasing customer satisfaction scores by 35% and driving a 20% improvement in product performance.
American Express December 2016 - January 2019
Associate Client Specialist
Developed a banking solution that prompted a 50% increase in account openings.
Enhanced client engagement by introducing a finance education initiative, resulting in a 15% increase in product usage.
Implemented benefits administration to high-value clients, securing a 65% client retention rate.
Coached.com June 2014 - November 2016
Client Service Assistant
Implemented an efficient data entry process, reducing errors by 70%.
Supported the creation of promotional materials, increasing product uptake by 25%.
Streamlined the client escalation process, improving resolution efficiency by 40%.
EDUCATION
Resume Worded University December 2016
Master of Business Administration - Marketing
Focused on Consumer Behavior and Digital Marketing Strategies
Resume Worded University May 2014
Bachelor of Arts - Communication Studies
Emphasis on Business Communication, Public Relations and Advertisement
Minors in Psychology and Business Administration
SKILLS
Client Relationship Management: Relationship Building, Empathy, Active Listening, Cultural Sensitivity, Client Evaluation, Risk Management
Technological Proficiency: CRM Software (Salesforce, Zoho), Microsoft Office Suite, Google Workspace, SurveyMonkey, Customer Database Management
Soft Skills: Negotiation, Diplomacy, Conflict Resolution, Crisis Management, Decision Making, Problem Solving
Languages: English (Native), Spanish (Fluent), Mandarin (Conversational)
OTHER
Certifications: Certified Customer Relationship Management Professional (CCMP), Certified International Customer Service Professional
Leadership & Volunteering: Volunteer: Feed the City - Monthly Food Drive (2014-Present), Chairperson: LinkedIn CSR Committee (2019-Present)
Trainings: Emotional Intelligence and Communication Training, Leadership Styles and Skills Workshop
Awards: LinkedIn Top Achievers Award (2020, 2021), LinkedIn Excellent Employee Award (2019)
Your Name
Customer Relationship Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded September 2019 - Present
Lead Customer Relationship Specialist
Conducted quarterly data-driven reviews of customer relationships, creating personalized approaches that increased customer retention by 45%.
Led integration of Salesforce.com for CRM, driving a 20% increase in productivity.
Initiated new account management strategy, growing account size by 15% and driving a 25% increase in revenue.
Improved customer service through extensive team training, reducing complaint rates by 20%.
Devised and implemented a social media engagement plan, reaching over 10,000 potential clients and raising brand awareness.
Goldman Sachs April 2016 - August 2019
Senior Client Service Associate
Contributed to device strategies for client sourcing, driving a 30% increase in new clients.
Increased financial service packages sold by 40% through personalized customer approach.
Instrumental in drafting monthly customer satisfaction reports, identifying areas for improvement.
Wells Fargo January 2013 - March 2016
Banking Associate
Managed and serviced client accounts, achieving a 90% customer satisfaction rating.
Increased client referrals through relationship building by 50%.
Implemented client data entry processes ensuring 95% accuracy rate.
EDUCATION
Resume Worded University April 2016
Master of Business Administration - Finance
Graduated with distinctions, Dean's List 2016 (Top 5%)
Resume Worded Institute January 2013
Bachelor of Business Administration - Marketing and Sales
Specialization in Customer Relationship, Marketing Strategy
Part-time during Wells Fargo employment
SKILLS
Technical: MS Office Suite (advanced), Salesforce CRM (proficient), FISERV (proficient), Tableau (intermediate)
Industry Specific: Risk Management, Market Evaluation, Portfolio Management, Financial Analysis, Compliance
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Financial Services Representative (CFRS), Certified Relationship Specialist (CRS)
Awards: Customer Service Excellence Award - Resume Worded (2020), Employee of the Year - Goldman Sachs (2017)
Volunteering Experience: Mentor - Youth Finance Initiative, Food Drive Volunteer - Community Food Bank
Projects: Developed and implemented customer retention strategy leading to 15% increase in customer retention rate within a year at Resume Worded

How do I add skills to a Client Specialist resume?

1
Review the job posting closely.

Go through the Client Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Sales, Customer Relationship Management (CRM) and Salesforce.com are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Banking and Client Relations.

Add other common skills from your industry - such as Client Services, Financial Services and Account Management - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Customer Experience, Social Media and Customer Service - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show how you have strong attention to detail.

A good Client Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

5
Use the exact job title.

Try to add the exact job title, Client Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Client Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Client Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Client Specialist Skills and Keywords to Include On Your Resume

Client Specialist Soft Skills

Here are common soft skills that appear on Client Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Client Specialist recruiter sees it. For free.

Client Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Resume Example
Entry-Level (Free)


Resume Example
Concise


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Client Specialist resume?

On top Client Specialist resumes, skills like Client Relations, Salesforce.com, Client Services, Account Management, Sales, Banking, Customer Relationship Management (CRM) and Financial Services appear most often.

Depending on the exact role you're applying to, skills like Customer Experience, Customer Service, Social Media, Data Entry and Marketing can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.