Professional Services Manager

Professional Services Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Professional Services Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Professional Services
  • Software as a Service (SaaS)
  • Enterprise Software
  • Integration
  • Cloud Computing
  • Consulting
  • Software Project Management
  • Business Analysis
  • Pre-sales
  • Customer Relationship Management (CRM)
  • Software Development Life Cycle (SDLC)
  • Data Center
  • Professional Services Delivery
  • Solution Selling
  • Software Implementation
  • Requirements Analysis
  • Salesforce.com
  • Business Process Improvement
  • Agile Methodologies
  • Solution Architecture
  •   Show full list

Resume Skills: Software

  • SAP
  • Oracle
  • Microsoft Dynamics
  • Salesforce
  • Zendesk
  • Hubspot

Resume Skills: Project Management

  • Scrum
  • Agile
  • Lean
  • Waterfall
  • JIRA
  • Confluence
  • Trello

Resume Skills: Business Intelligence Tools

  • Tableau
  • Power BI
  • Google Analytics
  • IBM Cognos
  • SAP Crystal Reports

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • German
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Professional Services Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Professional Services Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Director Of Professional Services
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Director Of Professional Services
Led Software Project Management team in delivering 50+ enterprise software solutions, resulting in a 200% sales increase in 2 years.
Drove the adoption of cloud computing technologies increasing implementation efficiency by 35%.
Established a robust customer relationship management system, resulting in 85% increase in customer retention rate.
Facilitated seamless integration of software systems, reducing overall operational costs by 30%.
Executed strategic planning and prioritization of SaaS product lines, driving 150% revenue growth in a year.
Coached.com July 2017 - December 2019
Senior Software Service Manager
Spearheaded the software development life cycle, boosting productivity by 70%.
Oversaw solution architecture, leading to the development of 20+ enterprise software products.
Devised effective pre-sales strategies that contributed to 50% revenue growth within the fiscal year.
Microsoft Corporation January 2015 - June 2017
Software Project Manager
Managed the successful implementation of 30+ software projects.
Analyzed business process requirements, delivering tailored solutions to improve operability by 60%.
EDUCATION
Resume Worded Academic Center June 2019
Executive Master of Business Administration (EMBA)
Specialization in Technology Management
Resume Worded University May 2013
Bachelor of Science in Computer Science & Engineering
Received Oustanding Graduate Award in Computer Science
Participated in interdisciplinary projects involving software development and project management
SKILLS
Programming Languages: Python, Java, C#, Ruby, SQL, JavaScript
Software Management Tools: JIRA, Asana, Trello, Zendesk, ServiceNow, Salesforce
Project Management Techniques: Agile, Scrum, Waterfall, Lean, Kanban
Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform, Oracle Cloud
OTHER
Certifications: PMP Certified Project Manager (2021), Certified Scrum Master (2020)
Awards & Recognition: Honor for Excellence in Customer Service Management, Coached.com (2019), Outstanding Leadership Award, Microsoft Corporation (2017)
Leadership & Volunteering: Mentor at Girls Who Code, Supporting women in tech (2018-Present)
Professional Development: Completed course in Advanced Software Debugging, HarvardX (2017)
Your Name
Enterprise Software Service Director
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2018 - Present
Enterprise Software Service Director
Transformed business intelligence toolsets, driving an increase in client satisfaction by 40%.
Established robust IT strategies, which improved system efficiency by 50%.
Developed and launched 15+ highly scalable SaaS products, resulting in a 120% increase in company revenues.
Spearheaded a customer-focused team to improve CRM, leading to a 70% increase in client retention.
Coached.com December 2015 - March 2018
Senior Enterprise Software Manager
Oversaw the integration of enterprise software, improving system compatibility by 80%.
Implemented innovative solution selling strategies, resulting in a 60% increase in sales quarter over quarter.
Oracle Corporation June 2013 - November 2015
Enterprise Software Project Manager
Spearheaded the software implementation project resulting in 45% improvement in business processes.
EDUCATION
Resume Worded University June 2013
Master of Business Administration - Technology Management
Concentration: Enterprise Software Development & Management
Resume Worded Academic Center May 2011
Bachelor of Science – Computer Science
Minor in Business Administration
Awards: Resume Worded Academic Excellence Award 2011
SKILLS
Software & Language: Java, Python, C#, Oracle, PL/SQL, HTML/XML
Project Management: Agile & Scrum Methodology, JIRA, Confluence, Microsoft Project, Lean Six Sigma
Enterprise Software Development: Microsoft .NET, Oracle Fusion Middleware, SAP, AWS, Azure
Business & Data Analysis: Tableau, SQL, Excel, Power BI, Google Analytics, Adobe Analytics
OTHER
Certifications: Certified in Lean Software Development (2018), Certified IT Project Manager (2014)
Professional Development: Regularly attend enterprise software industry conferences such as Oracle OpenWorld & Microsoft Ignite
Leadership & Volunteering: Resume Worded NGO – Head of Tech (Part-time volunteering) 2014-Present, Delivered a range of tech talks at local schools and colleges to inspire students towards tech careers
Your Name
Senior IT Project Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
Senior IT Project Manager
Led the efficient management of software development life cycle across diverse teams, reducing project delivery timeframes by 40%.
Analyzed business processes and requirements, aligning IT strategies to enhance operational efficiency by 75%.
Facilitated the successful, on-time completion of 20+ product management projects.
Coached.com February 2017 - April 2019
IT Project Manager
Directed comprehensive business analysis to drive the development of 5+ profitable SaaS products.
Utilized solution architecture to deliver seamless software system integrations.
IBM August 2014 - January 2017
Assistant IT Project Manager
Assisted in managing software projects resulting in a 35% boost in team productivity.
EDUCATION
Resume Worded Academic Center May 2014
Master's Degree in Information Technology Management
Specialization: IT Security Management
Resume Worded University June 2012
Bachelor's Degree in Computer Science
Minors in Data Science and Cybersecurity
Dean's List 2011 (Top 10%)
SKILLS
Project Management Tools: MS Project, PERT, JIRA, Asana, Trello, Basecamp, Zoho Projects
Methodologies: Agile (Scrum, Kanban), Waterfall, Six Sigma, PRINCE2, Lean, PMP
Programming Languages: Python, SQL, C++, Java, .NET, Java Script
IT Management Tools: Tableau, ServiceNow, VMware, vSphere, Cisco Meraki, SolarWinds
OTHER
Certifications: Certified ScrumMaster (CSM), Project Management Professional (PMP), ITIL v4 Foundation, Certified Information Systems Security Professional (CISSP)
Awards & Honors: IBM Outstanding Technical Achievement Award (2016), Coached.com Excellence Manager Award (2018)
Projects: Implemented a company-wide IT upgrade at Coached.com leading to a 30% increase in productivity
Volunteering: Tech mentor at CodeYourFuture, a non-profit organization teaching coding to refugees
Your Name
Professional Services Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Professional Services Manager
Leveraged knowledge of SaaS and enterprise software to guide strategic business growth, resulting in a 170% increase in annual service revenue.
Designed and implemented comprehensive professional service offerings, strengthening customer relations and boosting renewals rate by 25%.
Lead cross-functional teams through the SDLC, ensuring a timely and effective delivery of software products to customers.
Spearheaded a company-wide transition to cloud computing, reducing operational costs by 35% and significantly improving system reliability.
Championed agile methodologies in project execution, leading to a 40% increase in team productivity and faster time-to-market.
Coached.com June 2016 - December 2019
Senior Consultant
Accomplished customer relationship management (CRM) integration projects that lowered client costs by 20% and enhanced transaction efficiency.
Deployed Salesforce.com for better business process improvements and aided businesses' growth by 150%.
Scope, plan and deliver projects employing professional services delivery models, ensuring client satisfaction.
IBM May 2012 - May 2016
Business Analyst
Directed the requirements analysis process, identifying key operational bottlenecks and driving system enhancements that improved productivity by 30%.
Orchestrated end-to-end software implementation by coordinating with developers and stakeholders.
Oracle January 2009 - April 2012
Software Engineer
Contributed to the development of data center solutions, resulting in a 15% increase in operational efficiency.
Participated in the design and deployment of enterprise software for Fortune 500 companies.
EDUCATION
Resume Worded University Dec 2011
Master of Business Administration - Business Strategy
Specializations in Organizational Leadership and Change Management
Resume Worded Academic Center Jul 2010
Bachelor of Science - Business Administration
Minor in IT Management
Dean's List 2008 (Top 10%), Resume Worded Inspiration Scholar (Full-tuition scholarship)
SKILLS
Business & IT Strategy: Strategic Planning, Business Analysis, IT Project Management, IT Service Management, Technology Risk Management, Mergers & Acquisitions
Professional Tools: Salesforce, Oracle, SAP, PowerPoint, Google Analytics, Tableau, Excel, Quickbooks,
OTHER
Leadership & Volunteering: Co-Founder of the Resume Worded Alumni Association, Mentor with Coached.com Leadership Program
Certifications: Certified Management Consultant (CMC), Project Management Professional (PMP)
Courses & Training: Completed, 'Leading Change in Complex Organizations' - MIT Sloan Executive Education
Awards: Coached.com Consultant of the Year (2018, 2019), IBM Employee Excellence Award (2015)
Your Name
Program Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2019 - Present
Program Manager
Supervised the integration of numerous enterprise software solutions, yielding an improvement in project delivery speed by 25%.
Drove the adoption of solution selling, directly catered to customer needs, and enhanced upselling by 40%.
Implemented a new software project management system that drove efficiency by 45% thereby enhancing project completion rates.
Oversaw Consultancy team projects, enhancing project cycle efficiency by 30% by using agile methodologies.
Championed change by introducing Salesforce.com to replace outdated systems, resulting in a 25% boost in sales.
Coached.com July 2014 - December 2018
Senior Consultant
Executed CRM integration projects that reduced client expenditure by 15% and improved transaction efficacy.
Led seamless software implementation to clients using different professional services delivery models.
Delivered excellent client-facing pre-sales demonstrations, resulting in an increased conversion rate by 10%.
IBM June 2010 - June 2014
Business Analyst
Facilitated in-depth requirements analysis for software projects, leading to an improvement in client satisfaction by 20%.
Coordinated with stakeholders and developers to ensure best software implementation strategies were applied.
Oracle January 2008 - May 2010
Software Developer
Aided in the design and deployment of data center solutions, contributing to a 20% enhancement in operations.
Collaborated with teams for the development of enterprise software solutions for key clients.
EDUCATION
Resume Worded Institute December 2018
Project Management Professional (PMP)
Increased efficiency and effectiveness in project delivery by leveraging PMP methodologies.
Resume Worded University May 2010
Master of Business Administration (M.B.A) - Concentration in Information Systems
Honored with a Dean's List award for academic excellence.
SKILLS
Project Management: PMP Methodologies, Strategic Planning, Process Improvement, Budgeting, Risk Management, Agile Project Management, Lean Six Sigma
IT Skills: MS Project, JIRA, SQL, Tableau, Python, Excel, SharePoint, Oracle
Leadership & Management: Team Building, Cross-functional Team Leadership, Decision-making, Performance Management, Stakeholder Management
Communication & Negotiation: Public Speaking, Negotiation, Conflict Resolution, Interpersonal Skills, Value-based Selling
OTHER
Certifications: Certified Scrum Master (CSM), Lean Six Sigma Green Belt
Leadership & Volunteering: Volunteer at local community center (Lead Organizer of Fundraising Events)
Awards: 'Manager of the Year' at Coached.com, 2017
Courses: ‘Leading Change in Complex Organizations’- MIT Sloan, 2021
Your Name
Customer Success Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2019 - Present
Customer Success Manager
Strengthened customer relationships by transforming the services offering, increasing the customer retention rate by 10%.
Successfully reduced customer issues by 40% by offering robust SaaS software solutions.
Effectively identified customer needs and provided custom enterprise software solutions, resulting in a 30% growth in upsales.
Lead business analysis and requirements analysis process, resulting in a 20% decrease in software customization requests.
Transformed service delivery by transitioning to cloud computing which resulted in a 15% increase in customer satisfaction scores.
Coached.com June 2014 - December 2018
Senior Consultant
Defined a new software project management process, increasing team efficiency by 30%.
Performed business process improvement tasks by implementing Salesforce.com, leading to improved processing time by 15%.
Conducted pre-sales demonstrations, resulting in a conversion rate increase of 10%.
IBM June 2010 - May 2014
Business Analyst
Carried out successful requirements analysis for various projects, leading to the enhancement of client satisfaction by 25%.
Coordinated with development teams for end-to-end software implementations.
Oracle January 2008 - May 2010
Software Developer
Collaborated with development team to design data center solutions, resulting in enhanced efficiency by 15%.
Participated in deploying enterprise software solutions to key clients.
EDUCATION
Resume Worded University December 2018
Master of Business Administration (MBA) with focus on Customer Success Management
Specialization in Data Analysis for improved Customer Experience
Resume Worded Academic Center May 2010
Bachelor of Business Administration (BBA) - Marketing
Concentration in B2B Marketing and Sales
Named to Dean's List 2009 (Top 10%)
SKILLS
Customer Management: CRM software (Salesforce, Zoho, HubSpot), Customer Journey Mapping, CSAT Surveys
Data Analysis: Excel (Advanced), Google Analytics, Tableau, Customer segmentation
Communication: Fluent in Spanish (Proficient), Conflict Resolution, Negotiation, Presentation Skills
Project Management: Microsoft Project, Agile Methodology (Scrum), Jira, Risk Management
OTHER
Certifications: Certificate in Advanced Customer Analysis (2021), Certified Scrum Master (2020)
Leadership & Volunteering: Advisory Board Member for Resume Worded's Customer Insights Committee (2020 - Present), Volunteer for the annual Make-A-Wish Foundation charity event (2014 - Present)
Professional Development: Attended the Customer Success Leadership Camp (2019), Customer Journey Mapping Workshop (2018)
Competencies: Experienced in Salesforce and Zoho CRM platform administration, Ability to influence cross-functional teams without formal authority

How do I add skills to a Professional Services Manager resume?

1
Review the job posting closely.

Go through the Professional Services Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Software as a Service (SaaS), Enterprise Software and Software Project Management are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Consulting and Professional Services.

Add other common skills from your industry - such as Cloud Computing, Business Analysis and Integration - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Software Development Life Cycle (SDLC), Salesforce.com and Requirements Analysis - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show examples of where you trained people.

On Professional Services Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Professional Services Manager resume, so try to include any examples of where you led a project or managed other people.

6
Use the exact job title.

Try to add the exact job title, Professional Services Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Professional Services Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Professional Services Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Professional Services Manager Skills and Keywords to Include On Your Resume

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Professional Services Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Cloud Services Developer


Resume Example
Professional


Resume Example
Highlights (Free)


Resume Example
Modern Two-Column


Resume Example
Clean Modern


Resume Example
Entry-Level (Free)


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Professional Services Manager resume?

The most common skills and keywords we found on Professional Services Manager resumes and job postings were Professional Services, Software as a Service (SaaS), Enterprise Software, Integration, Cloud Computing, Consulting, Software Project Management and Business Analysis.

Skills like Software Development Life Cycle (SDLC), Salesforce.com, Agile Methodologies, Requirements Analysis and Pre-sales also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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