Product Support Engineer

Product Support Engineer Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Product Support Engineer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Product Support
  • SQL
  • Linux
  • Technical Support
  • Troubleshooting
  • MySQL
  • Unix
  • Microsoft SQL Server
  • Customer Support
  • C (Programming Language)
  • Networking
  • HTML
  • Java
  • Oracle Database
  • Windows Server
  • Shell Scripting
  • Jira
  • Product Testing
  • Application Support
  • PL/SQL
  • Testing
  • Engineering
  • Manufacturing
  • Engineering Management
  • OSIsoft PI
  • Electronics
  • Aerospace
  • Product Development
  • Integration
  • Root Cause Analysis
  • Mechanical Engineering
  • Software Development
  • Continuous Improvement
  • Lean Manufacturing
  •   Show full list

Resume Skills: Cloud Platforms

  • Linux
  • Windows Server
  • Docker
  • Kubernetes
  • AWS
  • Azure
  • Microsoft Windows
  • macOS
  • Firewall configurations
  • VPN setups
  • TCP/IP
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)

Resume Skills: Programming

  • Python
  • Java
  • C++
  • C#
  • JavaScript
  • Ruby
  • SQL
  • Shell scripts
  • PowerShell

Resume Skills: Operating Systems

  • Microsoft Windows
  • macOS
  • Linux
  • Firewall configurations
  • VPN setups
  • TCP/IP
  • Windows
  • Linux (CentOS, Ubuntu)

Resume Skills: Databases

  • SQL Server
  • PostgreSQL
  • MongoDB
  • Oracle Database
  • MySQL
  • NoSQL

Resume Skills: Web Technologies

  • HTML
  • CSS
  • JavaScript
  • Node.js
  • React.js
  • AngularJS

Resume Skills: Product Support Tools

  • JIRA
  • Zendesk
  • Intercom
  • Freshdesk
  • ServiceNow

Resume Skills: Database Management

  • MSSQL
  • PostgreSQL
  • MongoDB
  • Firebase
  • Oracle DB

Resume Skills: Networking Tools/Protocols

  • TCP/IP
  • SSH
  • Telnet
  • FTP
  • DNS
  • DHCP
  • HTTP/HTTPS
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Product Support Engineer Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Product Support Engineer Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Product Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Product Support Engineer
Leveraged SQL and Oracle Database to design efficient data models that improved product support efficiency by 30%.
Established a rigorous product testing protocol using Java and Shell Scripting, reducing product defects by 45%.
Implemented networking strategies that enhanced customer support, resulting in a 20% increase in client retention.
Maximized application support with the integration of Jira, decreasing project tracking errors by 40%.
Spearhead the resolution of over 200 complex customer issues in Q4 2022, contributing to a 95% customer satisfaction rate.
Coached.com February 2019 - December 2021
Product Support Engineer
Transformed Linux-based server management, enhancing system performance by 35%.
Exercised advanced troubleshooting skills to resolve over 150 system-level issues, increasing operational uptime by 15%.
Deployed C (Programming Language) to design software patches for 50+ client systems, reducing downtime by 20%.
Cisco Systems January 2018 - January 2019
Junior Product Support Engineer
Leveraged MySQL and Unix knowledge to synchronize databases, decreasing data duplication by 20%.
Assisted with regular PL/SQL updates, enhancing system performance by 25%.
EDUCATION
Resume Worded Institute October 2021
Certified Software Product Manager (CSPM)
Completing this certification while working full time at Coached.com
Resume Worded University May 2017
Master of Engineering in Information Technology
Specialisation: Product Support and Software Solution Design
SKILLS
Product Support Tools: JIRA, Zendesk, Intercom, Freshdesk, ServiceNow
Programming Languages: Python, Java, JavaScript, Ruby, SQL, C++
Database Management: MSSQL, PostgreSQL, MongoDB, Firebase, Oracle DB
Operating Systems & Networks: Microsoft Windows, macOS, Linux, Firewall configurations, VPN setups, TCP/IP
OTHER
Certifications: ITIL Certification (December 2021), Cisco Certified Network Professional (CCNP) (May 2019)
Projects: Developed cloud-based customer support software using Java and SQL during the tenure at Resume Worded
Awards: Employee of the Month, Coached.com (September 2020)
Leadership & Volunteering: Mentor, Code for Hope, 2018-Present.
Your Name
Technical Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2022 - Present
Senior Technical Support Engineer
Employed Windows Server and Networking expertise to deploy systems enhancements that led to an improved ticket resolution time by 40%.
Led a support team of 10, coordinating complex project rollouts and increasing team efficiency by 15%.
Introduced a trouble-ticket system built on Jira, reducing ticket backlog by 30% and increasing customer satisfaction.
Executed technical maintenance using Linux, maintaining a system uptime of 99.9%.
Managed the support for Oracle Database, resulting in a 20% performance improvement in data operations.
Amazon Web Services February 2020 - February 2022
Technical Support Engineer
Decreased server downtime by 35% with in-depth knowledge of Windows Server and Unix.
Processed over 1000 tickets using SQL, enhancing data analysis efficiency by 25%.
Provided coaching in HTML usage which reduced external consultant costs by 30%.
Coached.com January 2019 - January 2020
Junior Technical Support Engineer
Combined Shell Scripting and Java to automate routine tasks, saving 15 hours per week.
Successfully addressed and resolved over 200 DOM-related issues using HTML and JavaScript.
EDUCATION
Resume Worded Institute March 2022
Certified AWS Solutions Architect
Prepared for and successfully cleared all levels of AWS Certification
Resume Worded University December 2018
Bachelor of Technology - Information Technology
Specialized in Network and System Administration
Recipient of Technological Innovation Award for excellent performance in capstone project
SKILLS
Operating Systems: Windows, macOS, Linux (CentOS, Ubuntu)
Cloud Platforms: Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP)
Programming: Python, Java, C++, Shell scripts, PowerShell
Networking Tools/Protocols: TCP/IP, SSH, Telnet, FTP, DNS, DHCP, HTTP/HTTPS
OTHER
Certifications: ITIL Foundations Certified (2023), Cisco Certified Network Associate (CCNA)
Professional Development: Attended AWS Re:Invent 2021, regularly participate in tech meetups and webinars
Volunteering: Volunteer mentor for students learning Python at Code.org
Your Name
Application Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2022 - Present
Senior Application Support Engineer
Developed a Java-based tool to monitor application performance, resulting in a 25% improvement in system response time.
Reduced the incident resolution time by 20% by implementing SQL queries for faster issues tracking.
Guaranteed 99.9% uptime of Windows Server based applications, reducing lost customers due to server issues.
Created shell scripts for automating the monitoring and reporting processes of 75+ applications, decreasing human error by 30%.
Optimized the Oracle Database to increase data retrieval speed by 40%.
Google March 2020 - March 2022
Application Support Engineer
Championed a MySQL transition project, which enhanced database stability by 20%.
Carried out PL/SQL scripting for routine databases checks, reducing data corruption incidents by 15%.
Resume Worded January 2019 - February 2020
Junior Application Support Engineer
Utilized HTML to create user-friendly reports for application issues, improving understanding among non-technical staff by 30%.
Achieved a 20% reduction in server crashes through proficient use of Linux and Windows Server.
EDUCATION
Resume Worded Institute April 2019
Microsoft Certified: Azure Developer Associate
Study focused initially on Azure Fundamentals, gradually moved onto Azure developer role.
Resume Worded University May 2018
Bachelor of Science in Computer Engineering
Concentration in Networking and Data Communications
Recipient of the 'Outstanding Graduate in Networking' award
SKILLS
Programming Languages: Python, Java, C++, C#, JavaScript, Ruby
Databases: SQL Server, PostgreSQL, MongoDB, Oracle Database, MySQL, NoSQL
Tools & Platforms: Linux, Windows Server, Docker, Kubernetes, AWS, Azure
Web Technologies: HTML, CSS, JavaScript, Node.js, React.js, AngularJS
OTHER
Certifications: Oracle Certified Associate, Java SE 8 Programmer
Leadership & Volunteering: Organizer, Resume Worded Annual Hackathon, 2019 - Present
Publications: Co-authored 'Efficient Systems Maintenance: A Guide to App Support' in IT Journal, June 2021
Projects: Developed a comprehensive ticket management system to streamline customer support

How do I add skills to a Product Support Engineer resume?

1
Review the job posting closely.

Go through the Product Support Engineer posting you're applying to, and identify hard skills the company is looking for. For example, skills like Technical Support, Troubleshooting and Product Support are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Unix and Microsoft SQL Server.

Add other common skills from your industry - such as SQL, Linux and MySQL - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Jira, Continuous Improvement and Engineering Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Highlight technical and engineering skills.

It's important to show hiring managers your technical experience, whether that's in your previous Product Support Engineer roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

5
Highlight any software engineering or development experience.

Programming and software development are common skill sets for Product Support Engineer roles, so try to highlight related accomplishments in your summary, work experience or skills sections.

6
Use the exact job title.

Try to add the exact job title, Product Support Engineer, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Product Support Engineer Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Product Support Engineer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Product Support Engineer Skills and Keywords to Include On Your Resume

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Product Support Engineer recruiter sees it. For free.

Product Support Engineer Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Senior Product Manager


Resume Example
Entry Level Product Manager


Resume Example
Technical Product Manager


Resume Example
UX Engineer (Usability Engineer)


Resume Example
Senior Product Owner


Resume Example
Agile Product Owner


Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Product Support Engineer resume?

The most common skills and keywords we found on Product Support Engineer resumes and job postings were Product Support, SQL, Linux, Technical Support, Troubleshooting, MySQL, Unix and Microsoft SQL Server.

Skills like Jira, Engineering Management, Testing, Windows Server and Continuous Improvement also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.