Escalation Engineer

Escalation Engineer Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Escalation Engineer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Virtualization
  • Cloud Computing
  • Servers
  • Internet Protocol Suite (TCP/IP)
  • Linux
  • Windows Server
  • VMware
  • Data Center
  • Technical Support
  • Domain Name System (DNS)
  • Networking
  • Troubleshooting
  • Firewalls
  • Active Directory
  • Storage
  • Network Security
  • VMWare ESXi
  • Hyper-V
  • Cisco Systems Products
  • Virtual Private Network (VPN)
  • Microsoft Exchange
  • Windows
  • Dynamic Host Configuration Protocol (DHCP)
  • Office 365
  • Microsoft Azure
  • Microsoft Products
  • Enterprise Mobility
  •   Show full list

Resume Skills: Networking

  • Cisco IOS
  • Juniper
  • Firewalls (Palo Alto, Fortinet)
  • BGP
  • VPN
  • MPLS
  • LAN/WAN
  • Firewall
  • Intrusion Prevention/Detection Systems
  • Cybersecurity

Resume Skills: Systems

  • Linux
  • Windows Server
  • Unix
  • macOS
  • Windows Server 2012/2016

Resume Skills: Programming

  • Python
  • Bash
  • Shell Scripting
  • JavaScript
  • C++
  • Java
  • Shell scripting
  • HTML/CSS
  • SQL

Resume Skills: Monitoring Tools

  • Nagios
  • Zabbix
  • Wireshark
  • SolarWinds

Resume Skills: Tools & Techniques

  • Ansible
  • Docker
  • Jenkins
  • JIRA
  • Confluence

Resume Skills: Technology

  • Cisco Networking
  • VoIP
  • Cloud Computing
  • Database Management
  • Network Security
  • Hardware Troubleshooting

Resume Skills: Software

  • MS Office Suite
  • Zendesk
  • Jira
  • Salesforce
  • Zoho desk
  • Microsoft Teams

Resume Skills: Protocols

  • TCP/IP
  • HTTP/HTTPS
  • FTP
  • DNS
  • SMPT
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Escalation Engineer Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Escalation Engineer Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Escalation Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2020 - Present
Senior Escalation Engineer
Spearheaded resolution of 200+ high severity issues weekly leveraging advanced knowledge of Virtualization and Cloud Computing leading to a 30% reduction in escalations.
Managed troubleshooting and root cause analysis for system-wide issues related to Windows Server and Linux, increasing system uptime by 25%
Deployed state-of-the-art Network Security protocols reducing vulnerability incidents by 50%.
Steered the design and implementation of the Data Center's new architecture using Cisco Systems Products, improving network reliability and data transfer speeds by 35%.
Established and led a cross-functional team to identify and address product defects and flaws, resulting in a 15% decrease in recurring problems with VMWare ESXi and Hyper-V platforms.
Cisco Systems June 2015 - December 2019
Escalation Engineer
Pivoted Active Directory infrastructure overhaul incorporating DNS improvements which boosted directory access performance by 50%.
Innovated a system upgrade strategy for mission-critical Microsoft Exchange, contributing to enhanced e-mail service availability of 99.99%.
Devised and executed a network expansion plan using cutting edge VMware technologies, which increased network capacity by 20%.
Resume Worded May 2011 - May 2015
Junior Escalation Engineer
Catalyzed speed of issue response times by 45% by leveraging TCP/IP suite to optimize network operations.
Executed efficient Virtual Private Network (VPN) setups, resulting in a 25% increase in safe remote connections.
Mitigated 75% of initial level server issues pre-escalation by comprehensive troubleshooting and issue identification
EDUCATION
Resume Worded Academic Center March 2020
Certified Customer Success Professional ( CCSP)
Focused on deepening customer relationships and improving customer retention.
Resume Worded University May 2015
Master of Business Administration - Technology Management
Specialized in network and system administration, IT project management.
SKILLS
Technology: Cisco Networking, VoIP, Cloud Computing, Database Management, Network Security, Hardware Troubleshooting
Programming: JavaScript, Python, HTML/CSS, SQL, Java, C++
Software: MS Office Suite, Zendesk, Jira, Salesforce, Zoho desk, Microsoft Teams
Protocols: TCP/IP, HTTP/HTTPS, FTP, DNS, SMPT
OTHER
Awards: Cisco Champion Award (2017,2019), Employee of the Month - Resume Worded (Jan 2013)
Certifications: CompTIA Network+ Certified, ITIL 4 Foundation certified
Leadership & Volunteering: Lead Volunteer, Tech for Good Initiative
Projects: Led a successful migration of software tools, from Salesforce to Zoho desk.
Your Name
Systems Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2017 - Present
Senior Systems Engineer
Implemented virtualization strategies across multiple platforms, delivering system stability improvements of 60%.
Eliminated 75% of cloud computing issues through proactive analysis and preemptive solution planning, increasing system availability.
Directed a major upgrade to the company's DNS framework, resulting in a leap performance improvement of 50%.
Streamlined firewall and network security deployment, curbing digital security breaches by a staggering 70% using advanced technical support skills.
Upgraded the company's Windows Server and Linux operating systems, increasing overall efficiency by 40%.
Juniper Networks August 2012 - March 2017
Systems Engineer
Modernized the legacy VPN infrastructure with functional enhancements, pushing uptime to 99.98%.
Instituted best practices within the company's Hyper-V environment achieving stability improvements by 30%.
Drove networking protocols overhaul supporting higher loads and increasing overall network performance by 20%.
Resume Worded June 2009 - July 2012
Associate Systems Engineer
Collaborated on the design and implementation of robust storage solutions, leading to a 20% increase in data retention capacity.
Aided in seamless migrations to Windows Servers saving the company 500+ man-hours.
Supported in the optimization of Active Directory configurations, positively impacting authentication process times by 25%.
EDUCATION
Resume Worded Institute April 2009
Master of Science in Information Technology
Concentration in Systems Engineering
Resume Worded University May 2008
Bachelor of Engineering - Computer Science
Specialized coursework in Network Systems and Security
Awards: Dean's List 2006-2008 (Top 5%)
SKILLS
Operating Systems: Unix, Linux, macOS, Windows Server 2012/2016
Programming: Python, JavaScript, C++, Java, Shell scripting
Tools & Techniques: Ansible, Docker, Jenkins, JIRA, Confluence
Networking & Security: LAN/WAN, VPN, Firewall, Intrusion Prevention/Detection Systems, Cybersecurity
OTHER
Certifications: Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional (CISSP)
Volunteering: Technology Mentor at Computer Science for All, Summer Coding Bootcamp for Teens
Projects: Developed a network monitoring solution improving operational efficiency by 20%
Awards: Indiana Tech - Systems Engineer of the Year 2016, InfoSec - Top Cybersecurity Leader 2020
Your Name
Network Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded December 2017 - Present
Senior Network Engineer
Architected and executed an extensive redesign of the existing network, improving resilience and boosting data transfer rates by 35% by using advanced Cisco Systems Products.
Curtailed network downtime by establishing rigorous fault detection and correction protocols, stabilizing system availability to an unprecedented 99.99%.
Revolutionized network security protocols and firewalls to safeguard corporate data yielding a 45% reduction in security incidents.
Engineered a TCP/IP based networking solution, raising data transfer speeds by 25%.
Introduced a comprehensive cloud computing strategy, cutting down on operational costs by 20%.
HP Enterprise January 2013 - November 2017
Network Engineer
Deployed VMWare ESXi and Hyper-V to modernize virtualization capabilities, delivering increased server performance and a 20% reduction in hardware costs.
Revitalized the Microsoft Exchange server and optimized e-mail flow efficiency by 30%.
Implemented a resource-effective storage network, adding a capacity of 1.5 petabytes to existing data storage.
Coached.com May 2009 - December 2012
Junior Network Engineer
Played a key role in Active Directory deployment, improving policy administration efficiency by 30%.
Participated in a successful network expansion project, adding 200+ new secure entrances in company's VPN.
Assisted in maintaining and resolving server issues, achieving an efficiency gain of 15% through proficient troubleshooting.
EDUCATION
Resume Worded Academic Center May 2013
Master of Science - Network Engineering
Relevant Coursework: Advanced Network Theory, Tactical Network Optimization
Resume Worded University May 2009
Bachelor of Technology - Information Technology
Minors in Computer Security and Wireless Communications
Awards: Resume Worded Scholar Award, Dean's List 2008
SKILLS
Networking: Cisco IOS, Juniper, Firewalls (Palo Alto, Fortinet), BGP, VPN, MPLS
Systems: Linux, Windows Server, Unix
Programming: Python, Bash, Shell Scripting
Monitoring Tools: Nagios, Zabbix, Wireshark, SolarWinds
OTHER
Certifications: Cisco Certified Network Professional (CCNP), Juniper Networks Certified Internet Associate (JNCIA)
Volunteering & Leadership: Tech Mentor, Network for Teaching Entrepreneurship
Projects: Designed and implemented a network infrastructure for a mid-size organization as part of Capstone Project
Professional Development: Attended Network Security Summit 2020

How do I add skills to an Escalation Engineer resume?

1
Review the job posting closely.

Go through the Escalation Engineer posting you're applying to, and identify hard skills the company is looking for. For example, skills like Data Center, Linux and Virtualization are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Cloud Computing and VMware.

Add other common skills from your industry - such as Windows Server, Internet Protocol Suite (TCP/IP) and Servers - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Virtual Private Network (VPN), Enterprise Mobility and Technical Support - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Highlight technical and engineering skills.

It's important to show hiring managers your technical experience, whether that's in your previous Escalation Engineer roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

5
Highlight any software engineering or development experience.

Programming and software development are common skill sets for Escalation Engineer roles, so try to highlight related accomplishments in your summary, work experience or skills sections.

6
Use the exact job title.

Try to add the exact job title, Escalation Engineer, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Escalation Engineer Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Escalation Engineer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Escalation Engineer Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Escalation Engineer recruiter sees it. For free.

Escalation Engineer Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
UX Engineer (Usability Engineer)


Resume Example
Cisco Network Engineer (CCNA)


Resume Example
Technical Sales Engineer


Resume Example
Software Development Engineer in Test (SDET)


Resume Example
Platform Engineer


Resume Example
DevOps Platform Engineer


Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Escalation Engineer resume?

Some popular Escalation Engineer hard skills are Virtualization, Cloud Computing, Servers, Internet Protocol Suite (TCP/IP), Linux, Windows Server, VMware and Data Center.

Depending on the job you apply to, skills like Technical Support, Storage, Enterprise Mobility, Virtual Private Network (VPN) and Microsoft Azure can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.