Here are the keywords and skills that appear most frequently on recent Escalation Engineer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.
Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.
Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.
Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.
The following word cloud highlights the most popular keywords that appear on Escalation Engineer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.
Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.
A UX (user experience) engineer is responsible for building design systems and front-end engineering rather than finalizing the look and design of a product. UX engineers collaborate with designers, researchers, and programmers and need a solid understanding of design principles as well as technical skills including familiarity with creative software, programming languages, and experience testing and debugging.
UX engineers need a lot of technical skills, so make sure you explicitly list skills and keywords. This is just as important for getting past a resume screener as well as showcasing your fit to a hiring manager. You can include hard skills and certifications in your work experience bullet points or in an additional skills section.
Make sure you’re tailoring your resume to each specific job you’re applying to. Listing the job title at the top of your resume in particular is an easy way to get past automated resume screeners and onto the desk of a hiring manager. Keep your work experience and skills section focused on the most relevant information, including recent certifications and proficiency with UX design software.
A Cisco network engineer is specially trained to use Cisco products in planning, implementing, and managing network systems. Cisco networks are used widely, and the demand for Cisco-certified networking professionals is high. If you want to become a Cisco network engineer, your resume should show recruiters that you have excelled as a network engineer and that you’ve attained the necessary education to work with Cisco products.
To become a Cisco network engineer, you need to get certified as a CCNA (Cisco Certified Network Associate) and become knowledgeable about these specialized systems. The CCNA is also a respected credential that adds to your professional credibility and marketability -- so make sure to display it in a prominent location, such as the top of your resume.
The job candidate in this example has spent over a decade working as a network engineer, and has worked specifically with Cisco systems. Having the CCNA certification is a great start, but if you can show that you’ve had hands-on experience with Cisco networks and equipment, you’ll be an even better candidate for the job you’re after.
The title technical sales engineer is considered to be interchangeable with sales engineer. Both roles have many of the same responsibilities described above. This resume highlights the mid-career of a technical sales engineer.
Showing increased responsibilities as a technical sales engineer on your resume through action verbs like “led”, “supervised” and ”initiated”, demonstrates initiative and professional growth.
This example highlights several measurable achievements from the candidate’s current and past roles as a technical sales engineer. In this case, adding specific numbers to reflect increased profits, savings and other activities adds impact and credibility.
A software development engineer in test (SDET) participates in the entire software development cycle. They both develop and test software. Essentially the position is two professions combined into one. The demand for this role has greatly increased as companies have started to look for multifaceted I.T. professionals and have started to look for ways to decrease the size of the IT department. To excel in this role, you will need a very strong software development background as well as a testing background. This sample resume shows this very effectively.
SDETs perform both software development and software testing functions. So be sure to show an equally balanced resume. Ensure your experience and skills sections, show your capabilities in developing and testing.
SDETs are tasked with not only identifying bugs and issues, like other testers but are also tasked with creating solutions. This requires creativity. So be sure to highlight instances where you found a creative solution to a software bug or where you created a more efficient testing system.
A platform engineer is a specialist in a certain platform such as Unix who develops tools on this platform, experiments with various software and optimizes the toolchain of such platforms to ensure sustainability. They pave the way for application developers to be able to deliver easy-to-use applications that ensure customer satisfaction. In this resume, the engineer successfully demonstrated how they managed to reduce costs and expenditures in addition to boosting workflow for their company which is extremely beneficial, especially for start-ups. They have also demonstrated with numbers and percentages the kind of impact their work had on operations in their company which proves how vital they are to any platform engineering team.
Participating in software competitions can be a particularly good method to highlight skills early in your career, especially if you have no work experience to demonstrate that. Kaggle competitions are an excellent example as they usually help winners get some exposure from well-known recruiters in the software field.
Being a software engineer doesn't necessarily mean working in software development in random companies. You should be focused on a single niche, which in the case of this resume, is career training and recruitment companies. Being able to niche down and work in something you are passionate about is vital for success as it allows you to be creative in your position.
A DevOps platform engineer is familiar with multiple coding languages such as Java, JavaScript, Ruby, Python, PHP, Bash, etc. They are also familiar with various automation tools. They optimize their knowledge to increase productivity in the workplace by creating shortcuts for employees that save time and energy. In addition to that, they constantly create, review and update system software and analyze data to help in building new tools and infrastructure. Furthermore, they constantly experiment with systems to identify product problems and ensure they are eliminated to ensure that customers’ experience is smooth and positive.
Your resume should reflect how you manage to use what you have learned to develop your career path. If you have a bachelor's degree in system designs, make sure to display what kind of systems you designed and what kind of impact they had on the companies you worked with. Also, make sure that this impact is quantifiable.
Many times, interviewers will ask you about what is the best tool for doing a certain job. Make sure to explain in your answer why you specifically chose a certain tool. Fire away any questions you have at the interviewer too and mention a couple of recommendations. The point here is to show that you are up to date with the latest developments in the field.
Some popular Escalation Engineer hard skills are Virtualization, Cloud Computing, Servers, Internet Protocol Suite (TCP/IP), Linux, Windows Server, VMware and Data Center.
Depending on the job you apply to, skills like Technical Support, Storage, Enterprise Mobility, Virtual Private Network (VPN) and Microsoft Azure can also be good to include on your resume.
While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.
It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.
Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.
