Front Office Coordinator

Front Office Coordinator Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Office Coordinator job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Front Office
  • Office Administration
  • Data Entry
  • Appointment Scheduling
  • Medical Terminology
  • Healthcare
  • Receptionist Duties
  • Administrative Assistance
  • Medical Records
  • Electronic Medical Record (EMR)
  • Multi-line Phone
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Medical Billing
  • Recruiting
  • Customer Service
  • Filing
  • Insurance Verification
  • Medical Office
  •   Show full list

Resume Skills: Office

  • Microsoft Suite
  • Google Office Suite
  • Zendesk
  • Salesforce
  • Asana
  • Trello
  • Slack
  • Calendar Management
  • Advanced Microsoft Office
  • Records Management
  • Data Entry
  • Typing Speed: 70 wpm
  • SAP ERP
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Scheduling
  • Documentation Management

Resume Skills: People Administration

  • Conflict Resolution
  • Team Onboarding
  • Staff Scheduling
  • Event Planning
  • Office Inventory Management

Resume Skills: Communication

  • Written Communication
  • Oral Communication
  • Cross-Functional Team Coordination
  • Customer Handling
  • English
  • Spanish
  • Patient communication
  • Professional correspondence

Resume Skills: Languages

  • English
  • Spanish
  • French

Resume Skills: Healthcare Management

  • Patient scheduling
  • Medical billing
  • Insurance verification
  • Records management
  • HIPAA Compliance
  • Medical terminology

Resume Skills: Software Proficiency

  • MS Office Suite
  • Electronic Health Record (EHR) systems
  • Customer Relationship Management (CRM) software
  • Medical practice management software
  • Database systems

Resume Skills: Administrative

  • Multitasking
  • Time management
  • Office organization
  • Clerical skills
  • Documentation
  • Reporting
  • Data Entry
  • Filing
  • Inventory Management
  • Phone Etiquette

Resume Skills: Medical Software

  • EMR (Cerner, Epic, Meditech)
  • Practice management (eClinicalWorks, NextGen Healthcare)
  • ICD-9
  • ICD-10

Resume Skills: Compliance & Regulations

  • HIPAA
  • JCAHO standards
  • Medical Terminology
  • Insurance Verification and Billing Procedures

Resume Skills: Healthcare Software

  • EPIC Systems
  • Medisoft
  • E-ClinicalWorks
  • Nexgen
  • ICD-10 Coding

Resume Skills: Software

  • Microsoft Office Suite (Outlook, Excel, Word)
  • CRM Database Management
  • Adobe Acrobat

Resume Skills: Others

  • Basic Medical Terminology
  • Patient Scheduling
  • Email Management
  • Document Management
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Front Office Coordinator Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Front Office Coordinator Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Front Office Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Front Office Coordinator
Comprehensively overhauled the existing appointment scheduling system resulting in a 50% reduction in no-shows and double-bookings.
Initiated and maintained electronic medical records in compliance with U.S. Health Insurance Portability and Accountability Act (HIPAA) regulations, leading to increased data accuracy by 75%.
Led a vigorous customer service initiative that resulted in a 35% increase in customer satisfaction ratings within the first quarter.
Implemented an efficient data entry system, achieving a 40% reduction in paperwork, freeing up staff time for additional responsibilities.
Streamlined medical billing procedures which contributed to a 20% acceleration in the payment collection process.
Resume Worded January 2022 - Present
Front Office Coordinator
Optimized administrative operations, reducing filing time by 40% via strategic implementation of Electronic Medical Record (EMR) system
Improved customer service performance by 30%, through diligent Receptionist Duties enhancement and active feedback collection
Executed seamless multi-line phone operation that improved call management efficiency by 25%
Processed and verified insurance information effectively, reducing errors in Medical Billing by 15%
Implemented a precise Appointment Scheduling system that reduced patient waiting time by 20%
Hospital Corporation of America June 2017 - December 2019
Administrative Assistant
Developed a robust filing system that improved file retrieval times by 60%.
Managed multi-line phone system, enhancing the responsiveness of the front office and improving call routing efficiency by 30%.
Assisted with recruiting duties which led to a 25% increase in job applicant rate.
Coached.com May 2020 - December 2021
Medical Receptionist
Increased office productivity by 35% through streamlining Data Entry process
Successfully maintained 100% accuracy in Medical Records administration
Implemented a highly efficient telephone triage system earning a 10% increase in patient satisfaction
Mayo Clinic February 2015 - May 2017
Receptionist
Enabled a seamless patient check-in process by verifying health insurance details accurately 95% of the time.
Maintained an organized, health-insurance compliant medical office, cutting down on operational inefficiencies by 10%.
Simplified medical terminology to patients, resulting in increase in patient understanding by 20%.
Healthcare Center June 2017 - April 2020
Administrative Assistant
Provided exceptional Office Administration, playing a key role in achieving 15% cost reduction
Successfully coordinated recruitment events, hiring 30+ qualified candidates
Assured total compliance with U.S. Health Insurance Portability and Accountability Act (HIPAA), avoiding any penalties
EDUCATION
Resume Worded University May 2017
Bachelor of Business Administration - Office Management
Specialization in Administration Management
2nd Runner Up in Annual Administrative Skills Competition
Resume Worded Institute May 2018
Certified Office Manager (COM)
Core training in people and office administration
SKILLS
Office Administration: Microsoft Suite (Advanced), Google Office Suite (Advanced), Zendesk, Salesforce, Asana, Trello, Slack
People Administration: Conflict Resolution, Team Onboarding, Staff Scheduling, Event Planning, Office Inventory Management
Communication: Written Communication (Advanced), Oral Communication (Advanced), Cross-Functional Team Coordination (Proficient), Customer Handling (Advanced)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Red Cross - Basic Life Support Certification
Leadership & Volunteering: Resume Worded Well-Being Committee (Chair), Habitat for Humanity (Volunteer)
Projects: Coordinated a successful Office Renovation Project
Your Name
Office Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2019 - Present
Office Administrator
Created a system for efficient data entry, cutting down inaccuracies by 80% and ensuring seamless office administration.
Transformed front office operations by devising a new schedule that maximized staff productivity, reducing down time by 50%.
Led a successful recruitment campaign, resulting in a 30% increase in team size with a 90% retention rate after first year.
Revamped medical records management in compliance with HIPAA regulations ensuring 100% accuracy and readiness for inspections.
Empowered the customer service team with practical strategies, resulting in a significant hike in customer satisfaction (up by 40%).
CVS Health January 2017 - February 2019
Medical Office Assistant
Participated in a company-wide initiative that digitized medical records, realizing time savings of 20% per week.
Contributed to the installation of a modern appointment scheduling system, which led to a reduction in patient wait time by 15%.
Mastered medical terminology and translated complex terms for patients, increasing comprehension by 30%.
Mercy Health November 2014 - December 2016
Entry Level Healthcare Assistant
Maintained and coordinated patient scheduling effectively, minimizing patient wait times by 10%.
Collated patient data to populate electronic medical records, aiding staff in faster decision-making and improving services.
Managed multi-line phone, ensuring that 99% of calls were directed to the correct destination at first try.
EDUCATION
Resume Worded University June 2014
Bachelor of Science in Health Administration
Graduated Magna Cum Laude
Relevant coursework: Medical Coding, Health Information Systems
Resume Worded Institute May 2013
Certified Medical Administrative Assistant (CMAA)
Focus on medical billing, coding, and healthcare ethics
SKILLS
Office Administration: Calendar Management, Advanced Microsoft Office, Records Management, Data Entry, Typing Speed: 70 wpm, SAP ERP
Healthcare Software: EPIC Systems, Medisoft, E-ClinicalWorks, Nexgen, ICD-10 Coding
OTHER
Certifications: CPR and First Aid Certification (2022), HIPAA Compliance Certificate (2019)
Professional Development: Attended the Annual Medical Group Management Association (MGMA) Conference (2019-2021)
Volunteering: Provide administrative support to local nonprofit health clinic (2014-Present)
Projects: Implemented new medical inventory management system at Coached.com leading to a 15% reduction in waste
Your Name
Receptionist Team Leader
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2018 - Present
Receptionist Team Leader
Coordinated a team of 6 personnel for efficient completion of receptionist duties, leading to 90% improvement in team efficiency.
Took charge of an office administration project that refined processes and boosted team productivity by 35%.
Implemented medical billing protocols, reducing queue time by 20% and improving patient satisfaction.
Addressed customer service issues proactively, resulting in an overall 30% reduction in support tickets.
Introduce a HIPAA compliant electronic medical record system, enhancing staff access by 50% while ensuring data security.
Urgent Care June 2016 - March 2018
Senior Receptionist
Overseen the appointment scheduling process, reducing no-shows and double bookings by 45%.
Guided patients through insurance verification process, eliminating confusions and making the process 25% faster.
Mentored junior receptionists in managing a multi-line phone system, increasing overall efficiency by 30%.
Banner Health January 2014 - May 2016
Junior Receptionist
Provided exemplary customer service, leading to an increase in patient satisfaction by 15%.
Managed a complex filing system, enhancing document retrieval efficiency by 25%.
Assisted in maintaining medical office, resulting in cleaner, more organized work environment.
EDUCATION
Resume Worded University December 2013
Bachelor of Arts in Business Administration
Minor in Health Management
Participated in leadership development programs
Resume Worded Institute June 2010
Certificate in Business Communication
Focused on development of effective communication skills in a business setting
SKILLS
Software: Microsoft Office Suite (Outlook, Excel, Word), CRM Database Management, Adobe Acrobat
Administrative: Data Entry, Reporting, Filing, Inventory Management, Phone Etiquette
Languages: English (Native), Spanish (Conversational)
Others: Basic Medical Terminology, Patient Scheduling, Email Management, Document Management
OTHER
Certifications: Healthcare Access Associate (HAA) Certification (2016), First Aid Certification (2015)
Volunteering: Local Health Fair (Organizer and Volunteer, 2017 - 2021)
Professional Development: Attended Annual Receptionist Conference (2016 - 2021)
Awards: Employee of the Month at Coached.com (June 2019, August 2020)
Your Name
Patient Services Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2021 - Present
Patient Services Coordinator
Enhanced patient experience by 30% through timely appointment scheduling and follow-ups
Achieved 100% accuracy in handling multi-line phone system and directing calls efficiently
Implemented an effective data entry system that reduced Health Insurance claim denial rate by 20%
Spearheaded a recruitment campaign that filled all vacancies within 3 months
Streamlined insurance verification process, reducing claim errors by 15%
Coached.com June 2018 - February 2021
Medical Secretary
Cultivated efficient office environment by managing daily administrative tasks
Cut down Medical Billing discrepancies by 10% by thorough record keeping
Ensured swift resolution of patient concerns, earning a significant 25% increase in patient satisfaction rating
Global Health Services May 2015 - May 2018
Office Assistant
Improved office efficiency by swiftly handling administrative tasks
Assisted in maintaining accurate medical records, reducing the error rate by 15%
Contributed to team's realization of HIPAA requirements, maintaining 100% compliance
EDUCATION
Resume Worded University May 2018
Master of Healthcare Administration
Concentration in Patient Services Management
Resume Worded Institute May 2015
Bachelor of Science - Health Services Administration
Minor in Business Administration
Award: Dean's List 2014 (Top 10% in class)
SKILLS
Healthcare Management: Patient scheduling, Medical billing, Insurance verification, Records management, HIPAA Compliance, Medical terminology
Software Proficiency: MS Office Suite (Expert), Electronic Health Record (EHR) systems, Customer Relationship Management (CRM) software, Medical practice management software, Database systems
Administrative Skills: Multitasking, Time management, Office organization, Clerical skills, Documentation, Reporting
Communication Skills: English (Native), Spanish (Conversational), Patient communication, Professional correspondence
OTHER
Certifications: Certified Medical Office Manager (CMOM) - 2018, Medical Administrative Specialist (CMAS) - 2017
Professional Associations: American Association of Healthcare Administration Management (AAHAM), National Association for Health Professionals (NAHP)
Volunteer Work: Healthcare Volunteer at Local Community Center - Conducted monthly health talks and assisted in medical camps
Projects: Initiated ‘Patient First’ – a project aiming to enhance patient experience at Resume Worded clinics
Your Name
Medical Office Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2021 - Present
Medical Office Administrator
Enhanced medical office procedures, increasing office efficiency by 20%
Successfully administered electronic medical record system, ensuring 100% data accuracy
Improved patient scheduling system, reducing patient wait time by 15%
Spearheaded a team of 5 staff, achieving a 10% boost in overall productivity
Accurately verified insurance information, reducing claim denials by 20%
Coached.com October 2018 - March 2021
Health Administrative Assistant
Streamlined administrative tasks, delivering 15% cost savings
Ensured stringent HIPAA compliance through regular training and audits
Cleverly implemented multi-line phone operation, improving call handling efficiency by 20%
Wellness Center March 2016 - September 2018
Administrative Support
Assisted in maintaining comprehensive medical records, reducing errors by 10%
Facilitated efficient insurance verification, reducing claim denials by 15%
Played a key role in new hire orientation, reducing the average onboarding time by 1 week
EDUCATION
Resume Worded Academic Center March 2021
Certification in Medical Administrative Assisting
Specialization in medical coding and billing
Resume Worded University August 2015
Bachelor of Business Administration - Health Services Administration
Minors in Human Resources Management
Awards: Dean's List 2013 and 2014
SKILLS
Medical Software: EMR (Cerner, Epic, Meditech), Practice management (eClinicalWorks, NextGen Healthcare), ICD-9, ICD-10
Office Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Scheduling, Data Entry, Documentation Management
Compliance & Regulations: HIPAA, JCAHO standards, Medical Terminology, Insurance Verification and Billing Procedures
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Professional Coder (CPC) - AAPC, Certified Medical Administrative Assistant (CMAA) - NHA
Volunteering: Volunteer administrative support - Local Health Clinic, Volunteer coordinator - Health Awareness Campaign
Professional Development: Regularly attend webinars and seminars for continued learning in health services administration
Associations: Member of American Health Information Management Association (AHIMA), Member of Professional Association of Health Care Office Management (PAHCOM)

How do I add skills to a Front Office Coordinator resume?

1
Review the job posting closely.

Go through the Front Office Coordinator posting you're applying to, and identify hard skills the company is looking for. For example, skills like Administrative Assistance, Healthcare and Medical Terminology are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Data Entry and Office Administration.

Add other common skills from your industry - such as Front Office, Receptionist Duties and Appointment Scheduling - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Customer Service, Insurance Verification and Medical Records - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Front Office Coordinator roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

5
Emphasize your administrative skills.

Recruiters look for administrative skills on your Front Office Coordinator, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

6
Use the exact job title.

Try to add the exact job title, Front Office Coordinator, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Front Office Coordinator Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Office Coordinator job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Office Coordinator Skills and Keywords to Include On Your Resume

Front Office Coordinator Soft Skills

Here are common soft skills that appear on Front Office Coordinator job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Front Office Coordinator Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What hard skills should you include on a Front Office Coordinator resume?

On top Front Office Coordinator resumes, skills like Front Office, Office Administration, Data Entry, Appointment Scheduling, Medical Terminology, Healthcare, Receptionist Duties and Administrative Assistance appear most often.

Depending on the exact role you're applying to, skills like Insurance Verification, Customer Service, Medical Office, Medical Records and Recruiting can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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