Concierge Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Concierge job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Concierge Services
  • Hospitality
  • Hospitality Management
  • Hotel Management
  • Front Office
  • Event Management
  • Tourism
  •  Find out what your resume's missing
  • Event Planning
  • Food & Beverage
  • Customer Service
  • Sales
  • Social Media
  • Marketing
  • Data Entry
  • Receptionist Duties
  • Pre-opening
  • Opera
  • Microsoft Access
  • Rooms Division

  •   Show full list

Resume Skills: Management

Resume Skills: Technical

Resume Skills: Languages

Resume Skills: Certifications

  • Certified Guest Service Professional (CGSP)
  • Safe Food Handling
  • CPR and First Aid Training
  • Certified Hospitality Department Trainer
  • Certified Hotel Administrator
  • Certified Guest Service Professional
  •  Match your resume to these skills

Resume Skills: Front Office

Resume Skills: Administration

Resume Skills: Customer Service

Resume Skills: Hospitality Management

Resume Skills: Software

  • Hotel Management Software (Opera PMS, Fidelio Suite8, eZee Frontdesk)
  • MS Office Suite (Word, Excel, PowerPoint)
  • Customer Relationship Management (CRM) Systems
  • Knowledge of Content Management Systems (CMS)
  •  Match your resume to these skills
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Concierge Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Concierge Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2019 - Present
Senior Concierge
Streamlined check-in process by integrating MICROS with existing system, resulting in 30% faster check-in time and positive customer feedback.
Initiated data-driven marketing strategy, leading to 20% increase in repeat customers and 25% increase in upsells of premium services.
Leveraged strong mastery of local tourism and event planning, resulting in hotel becoming favorite destination for many international tourists.
Exceeded sales targets by 35% in 2020 by implementing customer service training for all front office staff.
Conceptualized and executed memorable personalized experiences for VIPs, leading to a 5-star rating on social media review platforms.
Hyatt Regency April 2016 - June 2019
Reduced customer complaints by 40% by incorporating customer feedback into staff training.
Promoted to Senior Concierge six months ahead of schedule due to outstanding performance in upselling rooms and services.
Successfully managed pre-opening phase of hotel, including hiring and training of front office staff.
Hilton Hotels February 2014 - March 2016
Front Office Assistant
Handled receptionist duties effectively, leading to positive reviews and improved guest satisfaction.
Proactively participated in hotel management meetings, proposing strategies to enhance guest experience.
Successfully upsold premium self-contained suites, contributing to 15% increase in quarterly revenue.
Resume Worded Institute July 2019
Certification in Advanced Hospitality Management
Certification aimed at developing advanced management skills with a customer centered approach for hospitality settings
Resume Worded University January 2014
Bachelor of Management in Hospitality
Focused modules on front office operations, guest relations, and service management
Awards: Dean's List 2013 (Top 10%)
Management Skills: Shift Planning, Complaint Handling, Inventory Management, Staff Training, Reservation Management, Guest Relations
Technical Skills: Microsoft Office Suite (Proficient), Opera PMS (Proficient), CRM Software (Basic)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Certified Guest Service Professional (CGSP), Safe Food Handling, CPR and First Aid Training
Leadership & Volunteering: Local Homeless Shelter (Volunteer),...
Awards and Recognition: Employee of the Month (Hilton Hotels, March 2016), Hyatt Heart Award (Hyatt Regency, May 2018)
Professional Development: Undergone professional training in 'Upselling Techniques', 'Conflict Resolution' and 'Time Management'
Your Name
Front Office Associate
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2018 - Present
Front Office Manager
Managed and trained front office team leading to 20% improvement in efficiency and reduced waiting time for customers.
Incorporated Opera software to automate room allocation and booking, saving 15 hours per week.
Boosted hotel's online presence through creative social media posts, leading to a 30% increase in online bookings.
Administered Food & Beverage department, which led to 10% growth in restaurant sales.
Developed partnerships with local businesses to provide exceptional concierge services, enhancing overall guest satisfaction and repeat bookings.
Marriot International January 2016 - April 2018
Front Office Supervisor
Implemented staff performance metrics leading to 15% increase in efficiency and customer service scores.
Contributed to hotel pre-opening by successfully setting up front office operations and systems.
Led team to achieve highest ratings in company's customer feedback survey.
InterContinental Hotels June 2013 - December 2015
Front Office Associate
Played a key role in promoting hotel services leading to 20% increase in service sales.
Exhibited strong receptionist duties, receiving commendation for excellent guest services.
Troubleshooted customer service issues, leading to an decrease in complaints by 10%.
Resume Worded Academic Center December 2015
Master in Business Administration (MBA) - Hospitality Management
Specialized in hospitality management, customer service strategies, and staff training techniques.
Resume Worded University May 2013
Bachelor of Arts - Tourism and Travel Services
Coursework in Hospitality Operations and Hotel Management
Awarded: Dean's List 2010-2013 (Top 10%)
Front Office: Check-In, Check-out Process, Reservation systems (Cloudbeds, OPERA, and RoomKeyPMS)
Administration: Time Management, Task Prioritization, Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Customer Service: Conflict Resolution, Empathy, Active listening, Phone Etiquette, Email Etiquette, Complaint Resolution
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: AHLEI Certified Guest Service Professional, Certified Hotel Administrator (CHA) from American Hotel & Lodging Educational Institute
Volunteering: Hospitality for Hope Initiative - American Hotel & Lodging Association, Food & Wine Festival Volunteer - Marriot International
Leadership & Awards: Marriot International Rise Up Award for Excellence in Leadership, 2018, Employee of the year - Front Office InterContinental Hotels, 2015
Continuous Learning: Hospitality Revenue Management Certificate, Hotel Real Estate Investments and Asset Management Certificate, Hotel Management: Distribution, Revenue and Demand Management MOOC
Your Name
Hospitality Associate
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2017 - Present
Hospitality Supervisor
Directed a team of 10, leading the company's highest guest satisfaction scores in 2020.
Cut down supply costs by 15% by introducing efficient inventory management system.
Coordinated with local tour operators, increasing the hotel's partnerships by 30%.
Implemented Rooms Division's strategies resulting in 20% increase in room bookings.
Enhanced hotel's social media engagement by 50% through coordinated marketing initiatives.
Movenpick Hotels & Resorts November 2014 - May 2017
Hospitality Associate
Achieved a positive guest satisfaction score, well above company average.
Assisted in the organization of events, contributing to a 20% annual increase in event sales.
Demonstrated strong knowledge of concierge services improving customer experiences and hotel ratings.
Novotel September 2012 - October 2014
Front Desk Agent
Effectively handled receptionist duties, enhancing guest check-in/check-out experience.
Displayed strong sales acumen, contributing to a 10% continuous increase in room bookings.
Demonstrated professional hospitality management, ensuring repeat guests.
Resume Worded Institute May 2017
Certified Hospitality Professional
Program focused on management skills and customer service strategies
Awards: Top Performer in Service Simulation
Resume Worded University August 2012
Bachelor of Business Administration with concentration in Hospitality Management
Minors in Marketing and Management
Dean's List 2012 (Top 15%)
Hospitality Management: Front Office Management, Reservations Management, Spa And Leisure Management, F&B Management, Event Planning
Software: Hotel Management Software (Opera PMS, Fidelio Suite8, eZee Frontdesk), MS Office Suite (Word, Excel, PowerPoint), Customer Relationship Management (CRM) Systems, Knowledge of Content Management Systems (CMS)
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Hospitality Department Trainer, Certified Hotel Administrator, Certified Guest Service Professional
Awards: Employee Of The Year 2016 (Movenpick Hotels & Resorts), Excellent Service Award 2015 (Movenpick Hotels & Resorts), Best Newcomer 2012 (Novotel)
Trainings: Customer Service Excellence Training (2017), Conflict Resolution Training (2016), First Aid and Safety Training (2015)
Volunteering: Volunteer Hospitality Trainer - Relief Foundation (2017 - present), Volunteer Supervisor - Big Brother Program (2014 - 2016)
Memberships: Member - American Hotel & Lodging Association, Member - International Luxury Hotel Association

How do I add skills to a Concierge resume?

Review the job posting closely.

Go through the Concierge posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hospitality, Event Management and Front Office are possible skills. These are skills you should try to include on your resume.

Add industry skills like Hotel Management and Event Planning.

Add other common skills from your industry - such as Concierge Services, Tourism and Hospitality Management - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Microsoft Access, Pre-opening and Sales - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Use the exact job title.

Try to add the exact job title, Concierge, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Concierge Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Concierge job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Concierge Skills and Keywords to Include On Your Resume

Concierge Soft Skills

Here are common soft skills that appear on Concierge job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Communication

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Concierge Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Resume Example

Frequently Asked Questions

What are the top skills you should add to your Concierge resume?

The most common skills and keywords we found on Concierge resumes and job postings were Concierge Services, Hospitality, Hospitality Management, Hotel Management, Front Office, Event Management, Tourism and Event Planning.

Skills like Sales, MICROS, Microsoft Access, Pre-opening and Food & Beverage also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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