Emergency Dispatcher

Emergency Dispatcher Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Emergency Dispatcher job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Emergency Medical Dispatch
  • Public Safety
  • Emergency Services
  • Emergency Management
  • Computer Aided Dispatch
  • Law Enforcement
  • Dispatching
  •  Find out what your resume's missing
  • U.S. National Incident Management System (NIMS)
  • Police
  • Emergency Medical Services (EMS)
  • Criminal Justice
  • E-911
  • NCIC
  • Disaster Response
  • Cardiopulmonary Resuscitation (CPR)
  • Homeland Security
  • Government
  • EMD
  • Typing
  • Criminal Investigations

  •   Show full list

Resume Skills: Emergency Response

  • CPR
  • First Aid
  • CERT
  • ICS
  • Hazardous Material Response
  • Incident Command System (ICS)
  • National Incident Management Assistance Team (IMAT)
  • National Incident Management Assistance Teams (IMATs)
  • Disaster Emergency Response Training (DERT)
  •  Match your resume to these skills

Resume Skills: Software

  • Verint Audiolog
  • Avtec Scout
  • WAVE Dispatch Software
  • Intergraph CAD
  • NICE Inform
  • Microsoft Office (Word, Excel, PowerPoint)
  • Data Entry and Record Management
  • Database Management
  •  Match your resume to these skills

Resume Skills: Communication Systems

Resume Skills: Languages

Resume Skills: Communication

Resume Skills: Communication Software

Resume Skills: Certified Training

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Emergency Dispatcher Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Emergency Dispatcher Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Emergency Dispatcher
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Coached.com September 2020 - Present
Senior Emergency Dispatcher
Improved dispatch efficiency by incorporating the NCIC and EMD methodologies, resulting in a 25% increase in emergency calls processed per day.
Refined the computer-aided dispatch system to streamline E-911 call handling, achieving a 15% decrease in response times.
Coordinated disaster responses in accordance with NIMS principles, successfully managing over 30 regional disaster situations.
Resume Worded March 2018 - August 2020
Emergency 911 Dispatcher
Implemented new Public Safety and Emergency Services protocols, leading to a 20% reduction in critical response times.
Efficiently handled over 1000 emergency calls per month, using both Emergency Medical Dispatch and Police Dispatch principles.
Improved emergency call processing times by 10% through effective multitasking and typing skills.
ADT Security Services June 2016 - February 2018
Managed emergency calls with a focus on EMS dispatching and Criminal Investigations support to provided effective and immediate solutions.
Enhanced service delivery by monitoring and effectively using the computer aided dispatch system.
Resume Worded Institute January 2020
Certificate of Critical Incident Stress Management
Comprehensive training on how to effectively manage critical situations and reduce trauma in an emergency setting
Resume Worded University May 2016
Bachelor of Science - Emergency Management
Specialized in disaster planning and crisis communication strategies
Recipient: 'Outstanding Senior in Emergency Management' award
Emergency Response: CPR, First Aid, Incident Command System (ICS), National Incident Management Assistance Team (IMAT)
Communication: Multichannel switchboards, Computer Aided Dispatch (CAD), Automatic Vehicle Location (AVL), Geographic Information System (GIS)
Software: Microsoft Office (Word, Excel, PowerPoint), Data Entry and Record Management, Database Management
Languages: English (Native), Spanish (Conversational)
Certifications: Emergency Medical Dispatch (EMD) (2017), Advanced Cardiovascular Life Support Certification (ACLS) (2018)
Leadership & Volunteering: Volunteer Firefighter at local brigade (2017 - Current), Mentor at Dispatcher Mentorship Program (2018 - Current)
Courses: Crisis Communication Course by APCO International (2018), FEMA’s Professional Development Series (2019)
Awards: Dispatcher of the Year, Coached.com (2021), 911 Hero Award, Resume Worded(2019)
Your Name
Public Safety Communications Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Resume Worded May 2019 - Present
Public Safety Communications Manager
Managed a team of 15 communication specialists, ensuring effective use of Emergency Medical Dispatch procedures.
Incorporated Government and Homeland Security directives in establishing local emergency protocols, ensuring 100% compliance.
Led disaster response initiatives, aligning with U.S National Incident Management System, resulting in successful handling of 50+ emergencies.
Coached.com October 2016 - April 2019
Public Safety Communications Specialist
Initiated CPR procedures effectively during emergency call dispatch, resulting in the rescue of over 50 victims per year.
Improved EMD system by 18% through better typing proficiency and multitasking.
Led a team of 5 in practicing law enforcement directives during dispatch, decreasing protocol violation cases by 10%.
Paradise Valley Police Department February 2014 - September 2016
Dispatch Operator
Incorporated E-911 procedures in call handling, achieving less than 1 minute response time in 85% of cases.
Provided support during criminal investigations, implementing NCIC principles for efficient service delivery.
Resume Worded University May 2016
Master of Science in Communications
Focused on: Crisis Communication, Interpersonal and Group Interaction
Resume Worded Institute May 2012
Bachelor of Science in Criminal Justice
Minor in Psychology
Member: Criminal Justice Association
Software: Verint Audiolog, Avtec Scout, WAVE Dispatch Software, Intergraph CAD, NICE Inform
Communication Systems: TETRA, P25, DMR, Multi-Protocol Systems
Emergency Response: CPR, First Aid, CERT, ICS, Hazardous Material Response
Languages: English (Native), Spanish (Conversational), Sign Language (Basic)
Certifications: Emergency Medical Dispatcher (EMD) Certification, Crisis Intervention Training (CIT) Certification
Leadership & Volunteering: American Red Cross Disaster Volunteer, National Association of Dispatch Officials (Board Member)
Projects: Created and implemented a new procedure for handling mental health crises, resulting in a 30% decrease in unnecessary police responses
Awards: Annual Resume Worded Heroism Award (2020), Coached.com Employee of the Year (2018)
Your Name
Incident Response Dispatcher
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Coached.com December 2019 - Present
Incident Manager
Assimilated NIMS in disaster response coordination, leading to 20% efficacious management of emergency situations.
Supervised a team of 20 dispatchers to manage and deliver emergency medical services consistently.
Controlled incident response using Computer Aided Dispatch system, improving response times by 15%.
Resume Worded June 2017 - November 2019
Incident Response Dispatcher
Utilized EMS procedures on over 1200 calls per month, increasing survival rate by 30%.
Streamlined dispatching by effectively utilizing multitasking and typing skills, improving system performance by 20%.
Assisted in criminal investigations by efficiently managing law enforcement dispatch, resulting in 10% faster case resolution.
City Ambulance Service January 2015 - May 2017
Dispatcher Assistant
Contributed to the dispatch process using EMD, achieving a 90% successful dispatch rate.
Effectively handled emergency calls, incorporating E-911 procedures to respond in a timely manner.
Resume Worded Institute May 2017
Certificate in Advanced Emergency Medical Dispatch
Part-time certification course completed while working at City Ambulance Service
Resume Worded University December 2014
Bachelor of Science in Communication Systems
Specialized in Telecommunications Management
Awards: Dean's List 2014 (Top 10%)
Communication Software: Intergraph, Hexagon, Computer-Aided Dispatch (CAD), Microsoft Office Suite
Emergency Management: Incident Command System (ICS), National Incident Management Assistance Teams (IMATs), Disaster Emergency Response Training (DERT)
Certified Training: Emergency Medical Dispatch (EMD), Cardiopulmonary Resuscitation (CPR), Basic Life Support (BLS), First Aid
Languages: English (Native), Spanish (Conversational)
Certifications: Current First Aid, CPR, AED certifications from the Red Cross
Volunteering: Volunteer First Responder at Community Emergency Response Team (CERT)
Professional Development: Attended National Emergency Number Association (NENA) conference 2018, 2019
Honours & Awards: Employee of the Month at Resume Worded, June 2019

How do I add skills to an Emergency Dispatcher resume?

Review the job posting closely.

Go through the Emergency Dispatcher posting you're applying to, and identify hard skills the company is looking for. For example, skills like Emergency Services, U.S. National Incident Management System (NIMS) and Computer Aided Dispatch are possible skills. These are skills you should try to include on your resume.

Add industry skills like Law Enforcement and Dispatching.

Add other common skills from your industry - such as Emergency Medical Dispatch, Emergency Management and Public Safety - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Government, Criminal Justice and Typing - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Use the exact job title.

Try to add the exact job title, Emergency Dispatcher, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Emergency Dispatcher Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Emergency Dispatcher job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Emergency Dispatcher Skills and Keywords to Include On Your Resume

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Emergency Dispatcher Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example

Resume Example
Highlights (Free)

Resume Example
Modern Two-Column

Resume Example
Clean Modern

Resume Example
Entry-Level (Free)

Resume Example

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to an Emergency Dispatcher resume?

Some popular Emergency Dispatcher hard skills are Emergency Medical Dispatch, Public Safety, Emergency Services, Emergency Management, Computer Aided Dispatch, Law Enforcement, Dispatching and U.S. National Incident Management System (NIMS).

Depending on the job you apply to, skills like Criminal Justice, Government, Typing, Homeland Security and Police can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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